Customer Service Coordinator

**/**** - **/**** ******** Service Coordinator

Empresa Acueducto y Alcantarillado, Granma, Cuba

1. Customer Inquiries: Respond promptly to customer inquiries regarding sewer services, pricing, and general information through various communication channels such as phone, email, and live chat. 2. Issue Resolution: Address and resolve customer concerns, complaints, or service issues efficiently and professionally. Collaborate with other departments to ensure timely resolution.

3. Service Scheduling: Coordinate with field operations to schedule sewer services, inspections, and maintenance appointments based on customer needs and availability.

4. Documentation: Maintain detailed and accurate customer records in the database, documenting interactions, issues, and resolutions. 5. Customer Education: Educate customers on proper sewer system maintenance and preventive measures to enhance their understanding and promote proactive solutions.

06/2015 - 12/2020 Manager

Cabaret Costa Azul, Granma, Cuba

1. Program Management:

Curate and plan a diverse and engaging lineup of cabaret performances, including live music, comedy, and other entertainment acts.

Collaborate with performers, artists, and booking agents to secure talent and coordinate schedules.

2. Venue Operations:

Oversee day-to-day operations of the cabaret venue, ensuring smooth logistics for performances and events.

3. Customer Experience:

Ensure a high level of customer satisfaction by maintaining excellent service standards.

Address customer inquiries, feedback, and concerns to enhance the overall guest experience.

4. Staff Management:

Recruit, train, and supervise front-of-house and event staff. Foster a positive and collaborative work environment, promoting teamwork and professionalism.

Beatriz Barrero Escalona

8801 gustine ln apto 406, Houston, TX 77031

Phone: 281-***-****

Email: ****************@*****.***

Ability Summary

Experienced and reliable with a proven track record in efficient inventory management and order fulfillment. Strong attention to detail in inspecting and organizing incoming and outgoing shipments. Dedicated to promoting a safe and organized work environment. Effective communicator with team members and supervisors to ensure seamless workflow. Adaptable and capable of meeting tight deadlines in a fast-paced warehouse setting. Committed to upholding quality standards and contributing to overall operational excellence.

Employment History

06/2015 - 12/2020 Manager

Empresa de Gastronomia y Comercio, Granma, Cuba

1. Operations Management:

Oversee day-to-day operations of the food establishment, including kitchen, dining area, and service areas.

Implement and maintain operational standards to ensure efficiency, quality, and consistency in service.

2. Team Leadership:

Recruit, train, and supervise kitchen and front-of-house staff. Foster a positive and collaborative work environment, promoting teamwork and continuous improvement.

Conduct regular performance evaluations and provide constructive feedback.

3. Customer Satisfaction:

Ensure a high level of customer satisfaction by maintaining quality standards in food preparation, presentation, and service. Address customer feedback and implement improvements to enhance the overall dining experience.

General High School Curriculum

High School Diploma

Carlos Coello,

Education History 06/2024 - 04/2025. Assembly

Rice Precisión Manufacturing

1. Quality Control

2. Assemvly plant

3. Walter

4. Crimping tool

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