User Experience Continuous Improvement

Emily McClintock

***********@*****.*** 407-***-**** Royal Oak, MI https://linkedin.com/in/emily-mcclintock

SUMMARY

Experienced Learning Technology Manager with 17 years in program management and data analysis, seeking a Learning Analyst role. Proven track record in managing LMS migration projects, enhancing system performance, and delivering impactful user training. Expertise in reporting, evaluation, and creating data-driven dashboards to support strategic decision-making and continuous improvement initiatives.

WORK EXPERIENCE

Tractor Supply Company Brentwood, TN

SAP HCM HRIS Business Consultant May 2024

•Led the implementation and optimization of SAP HCM solutions, leveraging new system enhancements for performance management and goal management. Conducted detailed process mapping using swim lane diagrams to align workflows with SAP’s updated functionality, ensuring a more intuitive and seamless user experience. Designed and implemented improvements that enhanced navigation, reduced manual steps, and increased system usability. Successfully met 100% of launch and testing timelines, ensuring on-time delivery and high stakeholder satisfaction.

•Developed and implemented new system processes in collaboration with HR managers and key stakeholders, facilitating seamless integration for over 20,000 non-exempt team members across 2,100+ store locations.

•Administered performance and succession planning processes, overseeing annual reviews for 50,000 employees and mid-year reviews, while establishing competency models that impacted 300 job codes.

•Created and delivered 5 training sessions and user documentation to educate 100+ administrators and end users, significantly enhancing system comprehension and usage confidence.

•Conducted user acceptance testing for 10+ new processes, developing detailed test plans that resulted in a noticeable improvement in system accuracy and reliability.

•Evaluated and tested new software functionality quarterly, identifying all mandatory changes on time and recommending 5+ optional enhancements that were adopted.

•Delivered custom reporting and analytics to 10+ departments, including a project to support item rationalization and system cleanup. Created a custom report for the Director of Learning that analyzed all active learning items, comparing item completions against assignments to identify underutilized content. Presented actionable recommendations that led to the inactivation of outdated items, streamlining the system and improving efficiency for administrators and end users

GP Strategies

Learning & Development Specialist (Clients listed below) 2015 - 2024

Organon (2021–2024) — Learning Manager

•Managed LMS migration projects, enhancing system performance and user experience through effective coordination and timely completion. Provided training to users and admins on new functionality, ensuring a smooth transition and full utilization of system enhancements.

•Designed and implemented an innovative onboarding process, reducing new employee acclimation time by 20%.

•Led the development of learning strategies tailored to Organon’s needs, driving user engagement and system improvements.

•Delivered in-depth user training, significantly raising proficiency and ensuring effective system utilization.

•Developed and maintained quality documentation and work instructions for LMS administrators and end users, standardizing processes and ensuring compliance with company policies.

Atrium Health (2016–2017) — Learning Analyst

•Created detailed dashboards and reports, providing stakeholders with actionable insights to drive learning initiatives.

•Evaluated learning programs through gap analysis, recommending tailored solutions that aligned with organizational goals.

•Analyzed system utilization to identify inefficiencies, leading to improved functionality and compliance.

Merck (2016–2021) — LMS Administrator

•Managed LMS migration projects across multiple regions, ensuring on-time delivery and successful adoption of new features.

•Delivered extensive training sessions to global end users, fostering effective system utilization and compliance.

•Supported the creation of dashboards to monitor completions, certifications, and learning program effectiveness.

Cigna (2015–2016) — LMS Administrator

•Maintained and updated LMS content, ensuring accurate and current learning resources across various business units.

•Performed general LMS administrative activities, including user account management, troubleshooting system issues, and running regular audits to ensure data integrity.

•Produced virtual learning sessions in collaboration with Duke University for a Business Leadership Program, coordinating technical setup, participant engagement, and post-session reporting to enhance leadership development initiatives.

JP Morgan Chase & Co

Post Asset Sales 2008 - 2014

•Conducted research and generated monthly reports to address operational issues, ensuring data integrity and providing valuable insights.

•Facilitated collaboration across Accounting, Media, Invoicing, Fraud, and Inventory Management teams to streamline operational procedures.

•Managed internal processes to ensure timeliness, compliance with departmental policies, and alignment with regulatory standards.

•Optimized the Contract Optimization Process Template, achieving a 25% increase in efficiency for contract review preparation.

EDUCATION

Full Sail University 2006

AA, Computer Animation

SKILLS

Program Management • Reporting & Analysis • GMP • Project Coordination • LMS Administration • Administrative

Support • Blended Learning • LMS Expertise • Data Analysis • Project Management • User Support and Training

• Evaluation • Delivery • vILT Producer • Troubleshooting • Documentation • GDP • Integration • ServiceNow •

SharePoint Administration • Yammer Administration • Microsoft Office Suite • Training Coordination • Articulate 360

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