Mental Health Leadership Development

Josette M. Clinton

Eutawville, SC *****

843-***-**** – *******.***********@*****.***

Executive Summary

A results-oriented organization management and administration professional with experience across the health & public service, and mental health industries. Excellent interpersonal and communication skills; strong emphasis on career development. Collaborative, while encouraging employee development through various resources. An experienced professional with a knack for quickly acquiring technical knowledge and mastering computerized systems. An experienced employee training and development professional with a wide range of facilitation and leadership development skills to help organizations improve compliance, effectiveness, and productivity. History of producing accurate and timely reports, developing, and implementing policies and procedures while meeting stringent deadlines. Professional who balances stress across diverse environments while advocating and leading others. Poised and competent, with demonstrated ability to transcend cultural differences and function effectively in multicultural environments. Possess a willingness to contribute to emerging environments. Currently seeking to align with a career opportunity where my professional, personal, and educational experiences can contribute and serve as an integral component from day one to help offer immediate solutions with purpose.

TECHNOLIGIES

Microsoft Office Suites

Google Suites

Outlook

Central Square

Professional Experience

11/2006 to Current

Team Leader, Communications Training Officer, Peer Support Counselor

Charleston County Consolidated 911 Center – North Charleston, South Carolina

Responsible for overseeing dispatch personnel in emergency call taking, dispatching of appropriate resources, and ensuring the communications center is operating at optimum efficiency in accordance with published standard operating procedures.

Provided leadership to essential and non-essential team members and supervise and evaluate activities while creating and developing operational standards, activities, and processes.

Set team direction, resolve problems, identify area of vulnerability and risk, and provide guidance.

Evaluated employees’ job performance annually and on an on-going basis and recommend appropriate job performance and personnel actions to include coaching, performance improvement plans.

Provided support as it relates to company policies, recruiting, employee relations issues. Monitor staffing needs and adjust as needed.

Provided leadership and direction through various layers of management for the Public Safety Communicators while driving performance through audits and coaching to tram ensure service fully meets expectations.

Developed work scheduled and assign tasks, cases, and other duties to direct reports to ensure efficiency.

Participated in various administrative activities to include attending staff meetings, in-service training and continuing professional development activities.

Built relationships with staff and management based upon trust and honesty by using active listening and dynamic communication skills.

05/2011 to 10/2011

CAD/Analyst Support

Charleston County Consolidated 911 Center – North Charleston, South Carolina

Assist CDC Analyst by downloading recordings for FOIA request for internal and external customers.

Research data and produce reports for management and user agencies in support of internal and external investigations.

Assisted in developing the CDC's evacuation plan, which is designed to enable emergency services to be maintained during an evacuation of the Consolidated Dispatch Center.

09/2004 to 09/2006

Assistant Program Manager

Mental Health Association of Rockland – New York

Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Assisted with budgeting for the entire program as well as the individual residents

Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Ensured all State mandated billable reports were completed by all staff members

Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Oversaw staff schedules and assignments to handle programming demands.

06/1999 to 09/2004

Assistant Residential Manager

ARC of Rockland – New York

Assisted with managing a residential care facility for mentally handicap adults

Completed budgeting for the Residence

Developed and recommended policies and procedures for evaluating programs.

Created and enforced programming standards to maintain compliance with regulatory requirements.

Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.

Supported continuity of care after discharge with individualized discharge plans.

Assisted program manager with staffing issues and evaluations.

Devised and enhanced treatment strategies to promote continued progress.

Scheduled In-Service trainings to keeps staff up-to-date with new policies

Education

04/1996

Associates Degree: Business Administration/Accounting – 3.8 GPA

The College of Westchester - White Plains, NY

07/1994

High School Diploma

Ramapo High School - Spring Valley, NY

Certifications

CTO - Communications Training Officer

NCIC 40-hour Certification

Emergency Fire Dispatch

Emergency Police Dispatch

EMD - Emergency Medical Dispatch

Critical Incident Stress Management (CISM)

CPR Certified Instructor

BLS Certified Instructor.

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