Customer Service Operations Manager

Sarah Browning

Des Moines, IA

Professional Summary

Dedicated operations manager with 14 years of experience in overseeing daily operations across various sectors, including healthcare and retail. Proven track record in enhancing efficiency through effective team management and customer service excellence. Skilled in coordinating logistics and ensuring compliance, with a strong focus on safety and quality standards. Committed to fostering collaborative environments and driving operational success.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Trash Collector

Valet Living-Des Moines, IA

February 2025 to Present

• Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning. Conducted regular property inspections to identify needs, safety hazards, and compliance issues.

Cashier/Sales Associate

Casey's Gas Station-Ankeny, IA

October 2024 to February 2025

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

Delivery Driver

DoorDash-Des Moines, IA

September 2023 to April 2024

• Ensured the safe handling and transportation perishable items

• Adhered to all traffic laws and regulations while operating vehicles

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally Care Coordinator II

Access2Care-Des Moines, IA

June 2023 to December 2023

• Coordinated and scheduled transportation to medical appointments, diagnostic tests, and follow-up visits, assigning tranporation to and from appointments in a timely matter.

• Facilitated communication and information flow between healthcare team, members,and transportation driver promoting a collaborative and patient-centered approach to ensuring member was able to make appointments.

• Managed escalated calls, situations emergencies, coordinating appropriate transportation to ensure the safety and well-being of clients

Machine Operator

20/20 custom molded plastic and injection moldingd injection molding-Holiday City, OH January 2023 to May 2023

• Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed

• Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly

• Maintained accurate records of production output, downtime, and quality control checks

• Implemented safety protocols and followed all company policies to maintain a safe working environment

• Ensured that products met quality standards by conducting regular inspections using measuring tools such as calipers or micrometers

• Maintained inventory levels of raw materials or supplies required for machine operation Assistant manager

Sunoco Service Station-Montpelier, OH

September 2021 to May 2023

• Assisted in the management of day-to-day operations, including inventory control, staff supervision, and customer service

• Trained and mentored new team members on company policies, procedures, and product knowledge

• Maintained accurate records of daily cash transactions and ensured proper cash handling procedures were followed by all staff members

• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction

• Developed strong relationships with vendors to negotiate favorable pricing terms for merchandise procurement

• Processed EFS and Comdata payments, kept record and billed local accounts. Machine Operator/Assembler

Kamco Industries, Inc-West Unity, OH

November 2022 to January 2023

• Operated assembly line machinery and equipment to assemble products according to production specifications

• Performed quality checks on assembled products to ensure they meet company standards

• Met daily production targets by working efficiently and effectively on the assembly line In Home Care Provider

Self Employment-Bremerton, WA

May 2012 to December 2016

• Delivered compassionate and personalized care to 2 clients with various medical conditions and needs

• Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support

• Maintained a safe and clean environment for clients, ensuring their comfort and well-being Front Desk

The Chateau Hotel & Conference Center-Westport, WA April 2002 to June 2004

• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service

• Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction Food Server

Lena's Manchester Inn-Manchester, WA

September 1996 to November 1999

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner Dishwasher/Prep Cook

Mutineer Restaurant-Grayland, WA

February 1994 to June 1996

• Maintained cleanliness and organization of kitchen by washing dishes, utensils, and cooking equipment

• Prepared ingredients for daily food production by chopping vegetables, portioning meats, and measuring spices

• Followed standardized recipes and portion control guidelines to ensure consistent quality of food products

Education

Certificate in technical design in Mechanical Design Tacoma Community College - Gig Harbor, WA

September 2019 to June 2020

2D and 3D rendering AutoCAD

Certificate in Business Technology

Tacoma Community College - Gig Harbor, WA

September 2010 to June 2011

Accounting Office Assistant ertificate, 2019

Customer Service Certificate 2019

Skills

• Empathy

• Attention to detail

• Multitasking

• Basic math

• Compassion

• Cash handling

• POS

• Retail sales

• Cash register

• Driving

• Quality Inspection

• Plastics Injection Molding

• Sales

• Microsoft Office (5 years)

• Problem solving

• Appointment scheduling

• Communication skills

• Customer service

Certifications and Licenses

Driver's License

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