Project Manager Mental Health
Resume:
Andrea Ahmed, MBA, PMP, PSM
Project Management Professional
Cross-functional Collaboration Strategic Planning
Strategic and results-driven Project Manager with 15+ years of experience supporting large-scale, matrixed financial and technology organizations. Proven track record in leading business operations, workforce planning, financial forecasting, executive support, and governance. Adept at aligning cross-functional initiatives with enterprise priorities, managing operational procedures, and optimizing resource utilization across distributed teams.
SKILLS
Vendor Management Cross-Functional Program leadership Escalation Management Issue Remediation Process Documentation Stakeholder Communication KPI Tracking & Reporting Statement of Work Strategic Account Management
MS Office: PowerPoint, Excel, Word, MS Project, Visio JIRA, Confluence, Tableau, Trello
PROFESSIONAL EXPERIENCE
JPMorgan Chase, Jersey City, NJ
Program/ Project Manager - Market Transformation – Promotion January 2024– January 2025 Supported significant industry and regulatory multi-year programs impacting multiple lines of business, including Markets Equities, Prime, Fixed Income, and Wealth Management for the US and Canadian markets, while effectively communicating progress to stakeholders.
Structured and managed end-to-end product development lifecycles from discovery to launch, driving alignment across operations, tech, and compliance teams.
Partnered with senior executives to manage BAU issues and govern initiative portfolios, ensuring visibility into project progress, alignment with strategic objectives, and proactive tracking of decisions.
Consulted with business unit heads to evaluate operational strategies, identify risks, and implement continuous improvement practices supporting strategic transformation.
Ensured alignment between technology initiatives and enterprise business strategies by mapping roadmap delivery milestones and tracking performance against KPIs.
Developed and maintained executive dashboards and reporting frameworks using KPIs and performance metrics to ensure leadership visibility into initiative health, impact, and operational outcomes.
Facilitated enterprise planning and progress meetings with initiative owners, driving alignment and accountability across workstreams while anticipating roadblocks and resource needs.
Championed change management initiatives across digital and business functions, ensuring enterprise-wide adoption and stakeholder engagement through training and communications strategies.
Created and optimized project workflows and documentation to support scalable, repeatable processes for cross-functional teams, reducing cycle time and increasing launch readiness.
Led stakeholder meetings, tracked action items, and facilitated transparent communication across departments to keep teams aligned and accountable.
Built strategic business cases to assess viability and resourcing of new initiatives; presented recommendations to leadership for execution prioritization. Analyzed issues and areas for improvement, collaborating with internal partners to implement enhancements into the trade process.
Acted as the primary point of contact for external partners and internal stakeholders, fostering strong cross-functional partnerships to implement and scale digital engagement strategies.
Managed multiple high-impact projects simultaneously, leveraging strong organizational and time management skills to consistently deliver on time and within scope in fast-paced, deadline-driven environments.
JPMorgan Chase, Jersey City, NJ
Program/ Project Manager, Migration - Fixed Income August 2022 - January 2024
Managed project plans and created roadmaps using Jira to track project progress. Tracked and reported performance indicators (KPIs). Reviewed dependencies that may have affected timelines.
Led cross-functional delivery of Fixed Income Operations change initiatives, including legacy platform decommissioning and U.S. market regulatory alignment, contributing to a 20% cost reduction.
Drove alignment across Global Technology teams, coordinating cross-functional initiatives to meet organizational goals and resource constraints.
Ensured alignment between technology initiatives and enterprise business strategies by mapping roadmap delivery milestones and tracking performance against KPIs
Managed coordination of project delivery and inter-team dependencies across multiple workstreams, ensuring alignment and timely execution of key milestones.
Developed and presented customized implementation proposals, including integration and execution plans; created detailed playbooks aligning technical requirements with front-office workflows to streamline adoption.
Facilitated communication and collaboration across cross-functional teams and business units, ensuring deliverables were completed on schedule and aligned with project objectives.
Partnered with sponsors and stakeholders to ensure project execution aligned with defined deliverable requirements, maintaining scope integrity and stakeholder satisfaction.
Promoted continuous improvement by incorporating stakeholder feedback into process enhancements, supporting internal initiatives, and applying implementation best practices during dress rehearsals and go-live execution
Managed concurrent product rollouts using Agile tools such as Jira and Confluence; tracked epics, sprints, and deployment milestones through detailed dashboards.
Built and maintained internal stakeholder relationships while proactively managing expectations around go-live dates and key milestones.
JPMorgan Chase, Jersey City, NJ
Program/ Project Manager, Market Expansion March 2020 - August 2022
Led market expansion for the Washington and Oregon areas. Screened potential candidates with specific skills and experiences. Partnered with branch managers to navigate candidates' requirements and successfully onboarded.
Prioritized product enhancements in collaboration with stakeholders, leading to a 30% reduction in hiring process inefficiencies.
Partnered with stakeholders to proactively resolve team impediments and increase organizational agility.
Supported enterprise initiatives by guiding product and project teams through Agile frameworks and decision-making processes.
Contributed to continuously improving Agile practices across the organization by sharing best practices and lessons learned.
Facilitated and supported all Scrum events, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
JPMorgan Chase, New York
AVP, Private Banker Wealth Planning & Client Relationship January 2017 - March 2020
Achieved top performer status for three consecutive years by effectively managing and retaining a portfolio of high-net-worth customers, demonstrating exceptional client relationships and customer service. Acted as the voice of the customer by collaborating with internal teams to identify and execute cross-selling opportunities, fostering strong partnerships, and driving new growth initiatives that increased sales and enhanced customer value.
Liaised with fraud, compliance, and service teams to resolve flagged cases and ensure front-line adherence to risk standards.
Acted as the primary product expert and technical advisor, delivering tailored guidance that improved customer adoption, reduced support escalations, and enhanced overall client satisfaction.
Led pilot programs to drive customer adoption, collaborating with early adopter clients to co-develop and validate product solutions, resulting in improved feature alignment and accelerated go-to-market readiness.
JPMorgan Chase, New York, NY
Senior Relationship Banker / Small Business Specialist August 2013 - January 2017
Drove consistent and effective communication as the main point of contact, ensuring timely delivery of onboarding milestones and smooth transition to account servicing
Coordinated cross-functional implementation tasks, ensuring on-time project delivery aligned with client specifications, improving onboarding efficiency, and increasing client satisfaction.
CERTIFICATIONS
PSM I - Professional Scrum Master
Scrum.org, February 2024
PMP - Professional Project Management
Project Management Institute, June 2021
Project Management and Agile Certificate
Ramapo College, Mahwah, NJ, December 2019
EDUCATION
Master of Business Administration (MBA), Business Management
Montclair State University, Montclair, NJ
Bachelor of Science (BS), International Business and Management
Montclair State University, Montclair, NJ
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