Programmer

Odell S. Hathaway, III

***@*******.***

**** ** **** ** *********, WA 98664 tel.: 360-***-****

www.linkedin.com/in/odell-hathaway-4a6232b

Objective:

To secure a remote position leveraging my software development experience and skills.

SKILLS:

Providex, PVXplus, Business Basic, Unibasic, BBx, B32, IBM System 23 Basic, SAGE 100 (MAS90), FACTS 7.0 (certified), Crystal, Providex Debugging and File management tools, SQL.

EMPLOYMENT HISTORY:

Programmer:

Master Electronics Inc – Phoenix, AZ (remote) Dec 2018 – Oct 2022

Developed Data validation system, various reports and various software bugs.

Software Developer to the support department:

DM2 software A PDI Company – Vancouver, WA Nov 2001 – Oct 2018

When I joined the support team, there were over 300 cases pending developer help, some for over a year. In two months, I reduced this to less than 20 and kept it that way during my time at DM2. My role involved addressing bugs identified by support agents, either by fixing them or confirming the system was working correctly. Communication with customers went through the support agent to ensure a single contact point. I served as an expert resource for support agents who needed quick answers regarding error messages or troubleshooting steps. I worked independently from home with minimal supervision. In situations where the customer experienced critical downtime, I rapidly developed fixes to restore functionality, often working late into the night to resolve urgent issues.

As a software developer, I created tools to assist with debugging unreproducible problems (the "black box system"). I suggested modifications to enhance debugging and developed tools in Providex, SQL, and Providex tools to repair data issues. Additionally, I used Crystal Reports to identify damaged or missing data and determine steps to replicate bugs.

Served as a liaison between Software Development, Customer Support, Quality Control, and Management. Participated in weekly support department meetings and collaborated with Development, Customer Support, and Quality Control teams to verify if customer-reported issues were bugs or functioning as intended. Requested additional development support for cases requiring more resources or assistance in identifying complex bugs.

I lost my job when the company underwent a sale and subsequent downsizing.

Systems Analyst / Programmer:

Information Management, Inc. - Tigard, OR Oct 1997 – Oct 2001

I oversaw 12 client upgrades for Y2K in FACTS software. I provided on-site support, installed systems, and developed custom modifications per client request, ensuring smooth operations and client satisfaction.

Help Desk Programmer:

Tech 7 Sys - Portland, OR March 1997 - Oct 1997

I assisted customers with program issues, debugged Unibasic programs, and repaired damaged databases. I also developed utilities to fix data and served on the company safety committee.

Computer Programmer:

Information Associates - Portland, OR April 1995 - January 1997

I successfully modified MAS90 software in BBx, developed key projects like the Royalty system, EDI system, and volume discount system, and provided support for complex technical issues referred by the customer support team.

Data Processing Manager / General Manager:

Moffa Enterprises (Electrical Engineering) - Burbank, CA, July 1986 - March 1995

I was responsible for designing and upgrading accounting systems, upgrading from Business Basic to B32. and from Data General S-140 (AOS) to 7800XP(AOS/VS). Managing office operations, and overseeing a successful company relocation to new offices

EDUCATION:

Bachelor of Arts in Management October 1993 -- University of Phoenix

Associates in Sciences, 1987 -- Los Angeles Valley College (major work: computer science)

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