Customer Service Administrative Assistant
Resume:
Bernice Brown
*****-*******@*******.***
Administrative Assistant/Customer Service/Time Management/Detail Oriented/Team Player
Summary of Skills
Knowledge of law and legal procedures and high level of accuracy and attention to detail
Discretion for dealing with confidential information, and complete deadlines and multitask under pressure
Experience with Carpe Diem, Team Connect, Zoom, Chrome River Expense, Outlook, and Excel
Office 365, Microsoft Word 2013, 2016, 2017, E-file Odyssey-State Court, and iManage
Work Experience
MRLP LLC Chicago, Illinois 6/2022 to 10/2023
Lead Administrative Assistant-IL Operations
Handled mail operations for multi-office locations out of the Chicago location IL, OH, KY, IL Evictions,
Bankruptcy AOIs, AOMs, and LMAs (log and send email out for these affidavits daily). Process FedEx, UPS and regular mail picked-up from USPS and log in. Copying/scanning and putting together courtesy copies to be delivered to the courts.
Processed checks for 3rd party sale proceeds, payoff reinstatement foreclosures, and checks to clerks for court fees, void checks and invoice checks that are sent to our accounting department in GA.
Copying/scanning and putting together courtesy copies to be delivered to the courts.
Answered company cellphone daily for delivery of checks and court documents pickup in the building and processed court cards for hearings daily that are inputted into their FMS network system for various attorneys.
LaSalle Network Chicago, Illinois 9/2021 to 6/2022
Temporary Work assignments.
Illinois Attorney General Chicago, Illinois 3/2018 to 8/2021
Legal Secretary assigned to ten attorneys, plus 6 more because of the pandemic, and back-up to two other secretaries.
Prepared legal documents, scanning, copying, mail, correspondence, and telephone coverage.
Prepared invoice vouchers, binders, bates numbering, faxing, E-filing Odyssey-State-Court.
Processed hotel reservations, car rentals, and conference rooms set-ups, schedule and arrange depositions with court reporters.
Premier Employment Agency 10/2017 to 3/2018
Temporary Work-The Village of Oak Park-Adjunct Clerk
Worked in the legal department processing fines for homeowners who went to their court to either pay or prove it should be dismissed.
Kirkland & Ellis LLP Law Firm Chicago, Illinois 7/1999 to 8/2012
Legal Secretary
Managed office responsibilities for a Senior Share Partner and two Associates – Corporate Department specializing in Securities and assisted another secretary in a team sitting with six additional attorneys, including another Senior Share Partner.
Prepared Senior Share Partner’s college lectures and presentations for his law school classes.
Prepared for legal agreements, drafted engagement letters and other documentation as well as editing and proofreading documents.
Generated revenues by documenting and inputting attorney billable time and reimbursable expenses, preparing invoices reviewed/corrected and tracked payments using Excel.
Telephone coverage for attorneys’ clients daily, set up attorney/client meetings/conference calls, and managed attorney calendars.
Transcribed using a Dictaphone for transcription of audios, voicemails, and memos for emails.
Foley & Lardner
Legal Secretary-Bankruptcy Department 5/1997 to 5/1998
Typing of pleadings and bankruptcy documents. Transcription, time sheets, expense reports, file maintenance, travel reservations and telephone coverage.
Winston & Strawn
Legal Secretary-Corporate 8/1995 to 5/1997
Typing of pleadings and corporate documents. Transcription, time sheets, expense reports, file maintenance, travel reservations and telephone coverage and personal errands.
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