Customer Service Specialist

VICTORIA JEPTOO

** ********* **, *** *** Brampton

*************@*****.*** +1-437-***-****

Objective

A detail-oriented and efficient customer service specialist with a strong background in administrative support, process optimization, and client relations. Seeking to leverage my expertise in handling key accounts, project management, and excellent customer service to contribute to a dynamic and growth-oriented organization.

Skills & Abilities

- Strong proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook, Access), Google Docs, and MS Windows

- Advanced organizational and time-management abilities, with a track record of managing tight deadlines and multiple tasks

- Excellent verbal and written communication skills, with a keen attention to detail

- Expertise in handling customer inquiries, complaints, and service-related issues

- Ability to coordinate office services, manage shipments, and monitor project timelines

- Proficient in data entry, report generation, and maintaining accurate filing systems

- Demonstrated ability to maintain positive business relationships with customers and vendors

- Knowledge of ISO policies and best practices for maintaining company standards

- Experience in troubleshooting and resolving customer service challenges

Professional Experience

Customer Service Specialist (Part-time, Remote)

Glovo Jan 2025 – to date

-Handling real-time, text-based communication with customers regarding their orders, delivery status, and any concerns they may have.

-Responding to customer emails, providing support, and answering questions related to shipping, delays, billing, or any issues they might be facing.

- Providing assistance with order tracking, confirming delivery details, and helping customers modify or cancel orders when necessary.

- Helping customers with shipping and tracking information, and resolving issues related to missing or delayed packages.

- Escalating complex issues to higher-level support or managers when required.

- Ensuring that all communication is clear and accurate, providing customers with up-to-date information on their deliveries or resolving any shipping-related issues.

- Setting clear expectations regarding delivery times, company policies, or troubleshooting procedures.

- Keeping customers informed if there are delays or issues with their delivery.

- Ensuring customer satisfaction by addressing complaints or concerns in a timely and professional manner.

- Keeping accurate records of all interactions with customers, including email exchanges, chat logs, and any follow-up actions.

- Updating customer records as necessary to ensure that future interactions are informed and seamless.

- Escalating issues or customer complaints that require higher-level intervention or resolution.

Administrative Assistant/ Coordinator

Clutch Canada, Etobicoke May 2024 – March 2025

- Coordinating with the sales department to ensure smooth transitions for customers.

- Handling paperwork related to car sales, including contracts, financing agreements, and transfers.

- Maintaining accurate records of sales transactions and customer interactions.

- Managing dealership files, ensuring compliance with regulatory requirements.

- Assisting with tracking the inventory of vehicles, ensuring the website is stocked with the right models.

- Assisting in organizing vehicle displays and ensuring that all cars are properly labeled

- Entering customer data, sales information into the dealership’s management system.

- Preparing reports or other administrative documentation for management..

- Coordinating with the finance department to ensure customers’ financing are processed efficiently.

- Providing administrative support to the sales team, such as preparing marketing materials or promotional offers.

- Coordinating internal communication between the sales, service, and management teams.

- Ensuring the office runs efficiently, including managing supplies, equipment, and maintaining an organized environment.

- Handling mail, courier services, and other administrative logistics.

Administrative Assistant-HR

Lorig, Toronto Nov 2023 – Mar 2024

- Managed day-to-day administrative operations, ensuring smooth office procedures and on-time task completion

- Coordinated office services, including managing office supplies, handling asset disposal, and overseeing relocations

- Supported the preparation and distribution of reports for internal and external use

- Facilitated scheduling and communication between departments to maintain operational efficiency

Education

Bachelors in Legal Studies

Bachelors in Project Management

Work Conditions and Personal Suitability

- Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously

- Highly organized with a strong attention to detail

- Demonstrated ability to work independently as well as collaboratively in a team

- Adaptable, capable of managing shifting priorities and deadlines efficiently

References

Available upon request.

Contact this candidate