Customer Service Quality Control
Resume:
Summary
**- **** ********** ** ******** service. In-depth knowledge of maintaining confidential files. Honest, reliable and committed to keeping an efficient system. Ability to handle multiple projects at once. Experience
Technical Specialist
ASURION • Orlando, FL
05/2022 - Present
· Followed confidentially regulations to maintain privacy. · Generated reports from database systems to track records. · Maintained accuracy of records by verifying accuracy of data in records. · Followed established policies and procedures to maintain compliance with regulations. · Installed and updated hardware and software. · Configured security protocols and user accounts. · Guided staff technology use, assisting with troubleshooting and quality control to streamline operations. · Documented risk management issues and outlined mitigation actions. Housekeeper
A&J • NJ
07/2012 - 01/2025
· Disinfected and mopped bathrooms to keep facilities sanitary and clean. · Disposed of trash and recyclables each day to avoid waste buildup. · Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items. · Vacuumed rugs and carpeted areas in offices, lobbies and corridors. · Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable. · Verified cleanliness and organization of storage areas and carts. · Worked on cleaning team to service hotels, offices and other commercial buildings. · Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms. · Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers. manager trainnen
HERTZ • New Brunswick, NJ
04/2023 - 03/2024
gets account in ordermake sure reservation was in order Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Provided customer service and was involved in training [x] new team members each month Wrote a monthly sales report, updated it daily, and provided feedback on store performance Trained store personnel on the company's products, services, customer service, and appreciation Manager
T-MOBILE • New York, NY
02/2014 - 01/2024
· Accomplished multiple tasks within established timeframes. · Onboarded new employees with training and new hire documentation. · Cross-trained existing employees to maximize team agility and performance. · Maximized performance by monitoring daily activities and mentoring team members. · Approved regular payroll submissions for employees. · Conducted monthly inventories of raw materials and components on work floor. · Prepared and recommended long- range plans for development of department personnel. · Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. · Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities. driver
ALEJANDRA GONZALEZ
**********@*****.***
Orlando, FL
Quest Diagnostics • New York, NY
10/2022 - 08/2023
Followed all state and federal guidelines for medication administration Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
pick up especiment from the hospital lab.
Skills
Flexible and Adaptable, Time Management, Technical Communication Skills, Scheduling, MS Office, Good Telephone Etiquette, Daily Progress Reports, Customer Inquiries, Payroll, Bilingual- Spanish/English Education
criminal justice
Hudson county community college • Jersey City, NJ
09/2025
Languages
English, Spanish
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