Customer Service Field Inspector

Frances Harper

*******.**********@*****.*** 843-***-**** Darlington, SC

SUMMARY

Experienced Field Inspector with 9 years in diverse roles, currently providing residential and commercial inspections for mortgage companies. Strong attention to detail and problem-solving skills, honed through customer service and inventory management positions. Seeking to leverage expertise in inspections and customer relations in a dedicated Field Inspector role.

WORK EXPERIENCE

National Risk Services

Field Inspector (Freelance) Sep 2024 - Present

• Conduct residential and commercial property inspections to assess compliance with mortgage company standards and regulations.

• Provide detailed reports to mortgage companies, highlighting key findings and recommendations for property improvements or corrective actions.

Concentrix CVG Customer Management Group Inc. Remote Customer Service Representative (WAH) Dec 2021 - Oct 2024

• Delivered exceptional customer service by efficiently handling inbound calls for a leading automobile company, ensuring high levels of customer satisfaction and retention.

• Resolved customer inquiries and issues promptly, contributing to the seamless operation of the remote call center environment.

Walmart Darlington, SC

Overnight Stock Associate Nov 2016 - Jan 2022

• Received and stocked inventory, ensuring efficient organization and accessibility of products.

• Managed inventory and conducted audits to maintain accurate stock levels and reduce discrepancies. Alorica Calling Center North Fort Myers, FL

CSA - Customer Service Advisor Mar 2021 - May 2021

• Provided exceptional customer service by effectively addressing inquiries and resolving issues for insurance clients through inbound calls.

• Enhanced customer satisfaction by utilizing strong communication skills and maintaining a professional demeanor in a remote work environment.

Florida Foot & Ankle Physicians Cape Coral, FL

Receptionist Sep 2015 - Jul 2016

• Managed patient check-in and check-out processes, ensuring efficient and accurate handling of patient flow and appointments.

• Verified insurance information and obtained necessary authorizations for procedures and surgeries, maintaining compliance and facilitating smooth operational processes. EDUCATION

Colorado Technical University

Bachelors in Science, Cyber Security and Engineering Heritage Institution

Associate in Science (AS), Hospital & Health Service Management Oct 2011

Riverdale High 1999

High School Diploma

SKILLS

Customer Service • Call Center Operations • Attention to Detail • Problem-Solving • Communication

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