Customer Service Human Resources

Timothy Norman

*** ** *** ** ****, Tarboro, NC **886– Email: *********@*****.***: - (c) 252-***-**** Objective: Seeking an opportunity offering significant contributions as a Dedicated worker completing assignments without supervision in a timely manner, looking to further my skills in Customer Service, Machine Operations, and any light industrial work that will allow me to progress and show my full potential. Education:

• Elizabeth City State University – Elizabeth, North Carolina (1997-2001)- In work

• Edgecombe Community College -Tarboro, NC (1999-fall semester) Summary of Skills: On-the-Job Training with every position: Quality Control, Team Work, and Production Processes Microsoft Word, Excel, Machine Operation, and material handler, Powered Industrial Vehicle License (Forklift-sit down) Machinery/Equipment Operator

• Experienced forklift driver with a diversity of skills to include distribution organization, inventory control/stock

• Trained and assisted other employees’ on-the-job skills training.

• Experience includes operating extruder and calendar machines as well as over ten years in production. Employment History:

Customer Rep, Alorica Rocky Mount Rocky Mount, NC (Sept 2019- Jan 2022)

• Talks to customers over the phone, email, online chat or social media to resolve their questions

• Maintains and updates customer information as necessary

• Calmly attempts to resolve and de-escalate any issues

• Escalates calls to supervisor when necessary and appropriate

• Responds to requests for assistance and/or possible processing of credit card authorizations

• Tracks call-related information for auditing and reporting purposes Machine Operator, (Manpower) ABB Power T&D Pinetops, NC (June 2017- April 2018)

• Starting up and shutting down the block machine; keeping written records of production

• Minimal troubleshooting experience, and be able to perform labor duties as well

• Stop the conveyor if any blocks fall out of line and straighten up the blocks

• Responsible for cleaning the machine daily and changing out programs

• Monitor the operation of the block machine, batcher, mixer, bucket, admix tank, conveyors, loader,

• Organized and reviewed orders in the computer; prepared to receive and/or load trucks for shipments

• Operated Forklift and trained associates to perform functions with accuracy/verification of destination Machine Operator, Keihin Carolina Systems Technologies Tarboro, NC (Nov2012- Nov2016)

• Operated Forklift and trained associates to perform functions with accuracy/verification of destination

• Stop the conveyor if any blocks fall out of line and straighten up the blocks

• Responsible for cleaning the machine daily and changing out programs

• Monitor the operation of the block machine, batcher, mixer, bucket, admix tank, conveyors, loader

• Operated machine to produce coil wire for production orders

• Maintain, adjust, and perform minor repairs on the block machine and associated equipment.

• Maintain work area in orderly and hazard-free condition Walmart, Tarboro, NC (Nov 2010- Nov 2012)

• Operate cash register receive payment from customers via charge payment, check or cash

• Record changes in price using special sales bulletins and price sheets as references

• Redeem coupons to discount purchases

• Provide change on items sold to cash customers

• Operate authorization systems for credit card and record the number on driver’s license to verify credit acceptance

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