Customer Support Service Representative
Resume:
Eveline G Nange
*****.*********@*****.***
Greensboro, North Carolina
Professional Summary
Dedicated and compassionate Community Support Worker with over 5 years of experience providing comprehensive assistance and resources to individuals in need and 3 years of experience providing exceptional customer support services. Proven track record of resolving customer complaints, improving customer satisfaction, and increasing customer loyalty. Skilled in case management, client advocacy, and crisis intervention, with a proven record of fostering positive outcomes for vulnerable populations. Known for strong communication skills, empathy, and a commitment to community wellness and empowerment.
Key Qualifications
Client-Centered Support: Skilled in providing individualized support and resources to clients, addressing unique needs, and enhancing self-sufficiency.
Crisis Management: Proficient in de-escalation techniques and crisis intervention to provide immediate, effective support.
Resource Networking: Extensive knowledge of local services and programs, connecting clients with housing, healthcare, employment, and mental health resources.
Empathy & Communication: Exceptional active listening, empathy, and communication skills to build trust and positive relationships with clients.
Documentation & Compliance: Experienced in maintaining detailed case records and ensuring confidentiality and compliance with regulations.
Dedicated and results-driven Customer Service Representative providing exceptional service to clients. Proven track record of resolving customer complaints, improving customer satisfaction, and increasing customer loyalty.
Professional Experience
Senior Care Coordinator
Integrated Community Services, Washington DC.
05/2018 – 11/2024
Conduct needs assessments and develop tailored support plans for clients facing housing, employment, or healthcare challenges.
Facilitate access to essential resources, providing hands-on assistance and advocacy to help clients navigate community services.
Coordinate and lead workshops on life skills, budgeting, and job readiness, empowering clients to achieve greater independence.
Collaborate with social workers, healthcare providers, and community organizations to ensure comprehensive support and continuity of care.
Coordinate with group home providers and clients to make sure they are receiving the required services in their treatment plans.
Routine or impromptu checks at client’s home and agencies, making sure they are receiving the care and support they need.
Customer Service representative
Capital Care, Washington DC.
03/2016 – 06/2018
Responded to customer inquiries via phone, email, and chat, resolving issues and providing product information.
Utilized strong communication and problem-solving skills to de-escalate customer complaints and concerns.
Collaborated with internal teams, including sales and technical support, to resolve complex customer issues.
Consistently met or exceeded customer satisfaction targets, resulting in improved customer loyalty and retention.
Participated in ongoing training and development to stay up-to-date on products, services, and industry trends.
Education
Bachelor’s Degree in Cyber Security
University of Maryland, Adelphi MD.
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