Project Manager & Certified Scrum Master

Shanna Easley

SSM PM PMO VMO

Remote/Hybrid/On-Site - Freelance

Dallas / DFW Metroplex 214-***-****

**************@*****.*** www.linkedin.com/in/shanna-easley

Achiever Competition Learner Responsibility Significance

Team Leader with an Agile mentality, utilizing SAFe Practices for Lean delivery.

Certified Scrum Master and Agilist experienced in waterfall, agile and hybrid methodologies coordinating efforts, developing engagement activities, and driving successful project delivery within cross-functional teams. Proven ability to communicate effectively with stakeholders and analyze data to inform decision-making. Expert in documentation, analysis, scope defined, business requirements, funding management and resource forecasting, road maps, capacity planning and strategic deliveries. I am skilled in process improvements, risk assessment, cross-functional collaboration and project deployment. Articulate communicator and mentor who thrives in results-driven, collaborative environments. Passionate about emerging technologies and dedicated to exceeding expectations to reduce costs, improve efficiencies, and increase revenues.

Core Competencies

Professional Experience

Technology Project Manager–Southwest Airlines, Dallas, Texas 3/2019– 4/2025

Supporting Air Operations, leading complex, high-visibility enterprise initiatives through Kanban and Agile SAFe practices. I am skilled in risk and issue management, executive reporting, and accurate project planning, forecasting and budget management. Proficient in coordinating governance activities for funding, facilitating cross-functional collaboration, and ensuring compliance with data and safety regulations. Adept at driving results across multiple program teams, resolving project challenges, and supporting leadership with strategic planning and execution. Developed and delivered presentations and reports for stakeholders to ensure transparency in project status and progress. Collaborated with cross-functional teams to identify project needs and prioritize resources and cost effectively.

Led the design and improvements of collaboration with the Program Teams during Program Increment Planning by improving efficiency, alignment and organization, ensuring seamless collaboration and execution of planning. Providing higher confident engagement, awareness and approval of upcoming deliveries.

Spearhead a strategic collaboration between business and technology teams across seven products, engaging 25–50 key leaders to design and deploy a Demand Management process and tool. Improving agility, transparency, and decision-making, enabling leadership to leverage data-driven insights for prioritizing initiatives, ultimately maximizing business value and operational efficiency.

Led the scalability testing across the enterprise, covering the entire process from selling to landing. Confirmed the business's capability to support 1,000 aircraft and 5,000 daily flights while identifying system limitations and gaps. Facilitated seamless communication between teams, resulting in improved collaboration and stakeholder satisfaction throughout project lifecycles.

Technology Project Specialist–Southwest Airlines, Dallas, Texas 6/2015– 3/2019

Supporting Business Continuity, leading initiatives, ensuring accurate forecasting, and executing project plans using standard methodologies. Experienced in risk and issue management, governance administration, planning and maintaining funding and forecasting with cross-functional collaboration. Adept at problem resolution, stakeholder communication, and facilitating meetings to drive project success. Analyzed project metrics and data to drive process improvements and optimize project efficiency, ensuring that key metrics are utilized for informed decision-making.

Established a central knowledge repository and dedicated team to proactively identify impacts, risks, and issues across enterprise programs. Developed a governed Environment Management process to ensure reliable operations and mitigate disruptions. Leveraged existing tools, automation, and capabilities to optimize software releases, enhancing efficiency. Improved the availability and reliability of QA test environments, significantly reducing software delivery cycle time and driving operational excellence.

Led the Technology stream of work for the relocation of the Remote Operation Center (ROC) Facility to address capacity limitations, proximity risks to the HDQ campus, and ensure future growth capabilities. Enhanced operational resilience by establishing an alternative work location capable of supporting 100% flight loads for extended periods. As operations have expanded over the past 12 years, the current ROC facility no longer meets long-term backup requirements. The relocation ensures business continuity, scalability, and operational reliability in critical situations.

Led the implementation of Rapid Ratings, integrating a data-driven financial health assessment tool to evaluate vendor and partner risk. Coordinated across business and technology teams to ensure seamless adoption, enabling proactive risk management and informed decision-making. Enhanced enterprise resilience by providing real-time insights into supplier stability, reducing potential disruptions, and strengthening strategic partnerships.

Sr Technology Administrative Coordinator–Southwest Airlines Dallas, Texas 3/2009–6/2015

Provide executive support to the Director Team managing a $50M+ budget, overseeing 9 managers and 300+ employees. Managed payroll for 100+ employees, processed FMLA claims, and led the planning and coordination of facility moves for Technology teams, ensuring smooth transitions between locations. Coordinated smooth transitions and meeting logistics, enhancing communication among 300+ employees and ensuring consistent stakeholder satisfaction during project execution.

Sr Executive Coordinator–Merrill Lynch Financial, Dallas, Texas 2007-2008

Provided executive support to the Diversity Manager for the Central Division, to ensure seamless travel logistics. Coordinated team-building events, community engagements, celebrations, and holiday gatherings, serving as a central point of contact for the team. Organized meetings with charitable organizations, clients, and vendors, fostering partnerships and enhancing outreach initiatives.

Programming and Software Skills

Microsoft Office Suite, Project Central, Microsoft Project, MSPPT ThinkCell, SharePiont, MSTeams, Oracle/Hyperion or EPBCS, Confluence, ServiceNow, Quickbase, Windows 10, Jira, Jira Align, Atlassian SAFe practices, Lean thinking and Agile PI Planning and Transformation

Generative AI: Jotform, Make, Claude, Google Docs, ChatGPT/Chat GPT, PMI Infinity

Certifications

Certified SAFe4 Scrum Master, Certified SAFe Agilist, Certified Leading SAFe, Certified

Generative AI for Project Managers (Data Landscape, Practical Application & Overview)

Education

High School Diploma– Mesquite High School, Mesquite, Texas 2001

BS, Business Administration & Management – University of Phoenix, Dallas, Texas 2007

Project Scoping Web & Digital Tools Cross-coordination

Strategic Planning Process Improvement Enterprise alignment

Business Modeling Facilitating Customer Service

Resource Staffing Complex Problem-Solving Change Management

Budget Management Team Management Program Increment Planning & Coordination

Agile Methodologies SAFe Practices Lean / LACE

Contact this candidate