Service Representative Client

Jameshia L Bell

**************@*****.*** 470-***-****

EXPERIENCE

Client Service Representative, Country Financial -Remote June 2024- November 2024

●Receives calls from clients and customers

●Provide information about products, services and policies

●Assists clients with transactions.

●Process Claims and correspondence with other departments

●Complete daily reports

CONTACT REPRESENTATIVE, IRS -MEMPHIS, TN APRIL 2023-May 2024

•Providing explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments

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•Advising taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encouraging voluntary compliance with tax laws

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•Effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior

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•Manage large amounts of inbound and outbound calls in a timely manner

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•Ability to multi-task, set priorities and manage time effectively

BUSINESS OFFICE ASSOCIATE, CARMAX JULY 2022-APRIL 2023

Memphis, TN

●Processing Titles for auction vehicles

●Checking for wire transfers and car payments

● Helping customers over the phone with issues.

●Providing the best customer service to our dealers

Administrative Assistant, American Car Center, March 2020-May 2022

Memphis, TN

●Verifying employment

●Researching Data

●Assist with credit applications

●Obtain correct information on customers

●Microsoft excel

●Update customer data

●Help customers with all important account information

EDUCATION AND TRAINING-

Certificate, Dental Assistant, Concorde Career College,, Memphis TN 2015

Academic Diploma- East High School, Memphis TN 2012

Contact this candidate