Customer Service Data Entry

Ayo D Henry Ellis

Customer Service Representative and Experienced Data Specialist

Toledo, Ohio • 43615 • ***************@*****.*** • 734-***-**** PROFESSIONAL SUMMARY

I am a dedicated and data-focused professional with a successful background in remote services, seeking a challenging role to apply my skills. With proven expertise in adept problem-solving, fostering positive client relationships, and delivering exceptional support in dynamic environments. I excel in managing queries and escalations, ensuring timely customer service. Proficient in Microsoft Office suite; Word, Excel, PowerPoint, and Outlook, with strong communication and negotiation skills. I am result-driven and committed to upholding best practices high professionalism, attention to detail and ethical standards for team success and skill enhancement SKILLS

Data Management Organizational Skills Detail-Oriented GIS Mapping Email/Phone Etiquette, Problem-Solving 74+ WPM Typing Speed Analytical Skills Computer Skills Emotional Intelligence Cash Handling Experience Data Entry Software (CRM) Written and Verbal Communication Live Chat Google Suite apps Decision-Making MS Office Suite; Excel, PowerPoint, Outlook Word, Teams Jira, Slack, Zoom, Google Meet Time Management IT- Experience ASCII.

EXPERIENCE

Customer Data Specialist Nov 2022– Present Quicken Loans Reason for Change: ( Better Opportunity)

● Maintaining and updating customer data in CRM systems, ensuring data accuracy and completeness for efficient customer service delivery through effective data management.

● Utilizing Microsoft Excel for data analysis and reporting tasks, identifying trends and insights to improve customer service processes.

● Evaluating and comparing data and GIS locations; Inventory data collection application

(AssetWise) and historic bridge data including SHPO GIS mapping system.

● Performing data quality checks and ensured adherence to data integrity standards

● Collaborating with internal teams to resolve data discrepancies and maintain data consistency across various systems.

● Leveraging data analysis skills in Microsoft Excel to identify trends and patterns in customer data, contributing to process improvements. This analytical capability can be readily applied to historic bridge data analysis in AssetWise.

● Developing and implementing data entry procedures, ensuring data accuracy and minimizing errors.

IT Systems Specialist July 2021- Nov 2022

Morgan Stanley

Reason for Change:-( Got Better Opportunity)

● Processed and entered financial data into customer accounts using internal data management systems; navigated and managed data within software applications working with AssetWise and Ellis for bridge data.

● Maintained detailed Structure File Numbers (OSE) (tracking client interactions and financial information, showcasing strong organizational and data management skills for managing historic bridge data, photos, and documents

● Processed and entered financial data into customer accounts, ensuring accurate calculations and record-keeping.

● Maintained detailed spreadsheets tracking client interactions, investment inquiries, and billing information; corrected data in AssetWise; performed bulk updates

● Utilizeddataanalysistoolstoidentifyandinvestigatepotentialbillingdiscrepancies.

● Adhered to strict data security protocols to safeguard sensitive customer financial information.

● I navigated through a significant volume of calls and emails, addressing inquiries and resolving issues.

Customer Data Specialist Oct 2017 - Jul 2021

United Way

● Managed and updated customer records in the company database, ensuring data accuracy and accessibility for internal stakeholders.

● Developed and implemented data cleaning procedures to identify and rectify inconsistencies in customer information.

● Utilized data entry best practices to maintain high data integrity standards and minimize errors.

● Generated reports summarizing customer data to support data-driven decision-making for improved service delivery.

● Assisted clients/customers to ensure timely resolutions.

● Collaborated withmyteamtoimprovetheoverallcustomerserviceprocesses,striving to create a better experience for our clients.

● Managed and updated customer records in the company database, ensuring data accuracy and accessibility ensuring the accuracy of historic bridge data in AssetWise and Ellis.

● Developed and implemented data cleaning procedures to identify and rectify inconsistencies in customer information established and implemented QA/QC processes for historic bridge data accuracy.

EDUCATION

B.S. Business Administration; Specialization: Applied Economics August 2015 BowlingGreenStateUniversity,Bowling Green, OH

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