Customer Service Sql Server
Resume:
DIVYA MANCHI
************@*****.***
****, *********** *****, *********
oSummary:
A high proficient recruiter having good skills in Sales, Target achieving, Guest Relations, Telephone Handling, Sales in Staffing Company, Familiarity with concepts of CORE JAVA and OOPS Concept, DATA BASE.
Good knowledge on MS SQL Server 2008 implementing new features like Row and Pages compression mechanism, Performance Data collector and Transparent Data Encryption.
Experience in creating Tables, Views, Cursors, Dynamic Store Procedures, User Defined Functions and other Transact-SQL (DDL,DML,DQL,DCL,TCL) Statements for various applications.
Expertise in SQL SERVER
oTechnical skills:
Languages; HTML, CSS
Manual Testing
Core Java, SQL
Selenium, automation testing
oSkills:
As a Recruiter Having good knowledge of position handling with both IT and non-IT positions with holding good knowledge of recruiting candidates with best qualification and related skill sets asked by client on work authorization of W2 and C2C.Worked on both long-term positions as well as short term positions having reliable payrate space.
Quick Response to the client’s position
Boolean search
Sourcing
Screening
Short-Interview
Resume formatting
Submission
Candidate handling
Interview Prep
ATS handling
oCareer Experience:
Overall years of working experience.
Working for clients like Sephora, Rosendin Electric, Penumbra, Marvell, Brillio, State of Iowa, State of Georgia, Ameriprise Financial, Key bank and Bank of New York. I am constantly in search for professionals with Top-notch Skills and excellent experience.
Extensive years of experience in Staffing/Recruitment Process Life Cycle, End-To-End (E2E) Recruiting, Contingent Staffing, Sourcing Methodologies, Technology Recruiting, Candidate–Client Relationship Management, Recruiting Metrics & Analytics, Workforce Management, Recruitment Strategic Planning Forecasting and Employee Relations.
oEDUCATIONAL QUALIFICATION:
Bachelors of Business Administration (Aviation, Tourism and Hospitality Management) from Annamalai University, 2013.
oCOMPUTER PROFICIENCY:
Operating System: Win 11X, Win XP, Win 7, Win 8.1
Packages Known: MS Office [Outlook Express, Word, Excel, Power Point], Photoshop.
Application Tracking System: C- PAL, Job Diva
Sourcing through: Linked-in, In-deed, Monster, and Dice.
oPROFESSIONAL EXPERIENCE:
Tru-Global (Remote) Sep 2022 – Current
oSr. US IT Recruiter
oWorking on Direct Clients for Fulltime and W2
Clients: Sephora, Penumbra, Rosendin Electric, Marvel, Bride-Drop
Responsible for hiring the candidates for fulltime and W2 hiring, Screening the profile according to the JD
Our company is all about IT Services & Consulting Company, Selling Advance Analytics, IT infrastructure & security, SAP, Oracle, SFDC, cloud technologies, Testing services, Application development & support services and BPO services.
Hands-on experience in sourcing profiles forms various job portals like Monster, Dice, and Career Builder.
Handling of ATS like Job diva, C-PAL, job portals more on Dice, Career Builder setting the job and Boolean search and requirements of job with the pay rate confirmation.
Sourcing candidate for 100+ jobs like Java developer for front end, back end and full stack, ScrumMaster, Software engineer, IP engineer etc. IT positions.
Having sound knowledge of candidate counselling so can get qualified candidates for the different job roles.
Responsible for the full hiring cycle, including sourcing; pre-screening; negotiating compensation packages and coordinating technical managerial interviews.
Enterprise Solutions INC, Noida, India (Remote)
oSr. Technical Recruiter June 2021 – July 2022
oWorking on Clients for W2, Fulltime, C2C roles:
Clients: Brillio, Mphasis, Quest Global, Virtusa
Responsible for the full hiring cycle, including sourcing; pre-screening; negotiating compensation packages and coordinating technical managerial interviews.
Understanding the requirement and searching for matching resumes based on client industry.
Working with all consultants such as Citizen, GC, H1B, TN, L2 EAD, H4 EAD, OPT, STEM OPT and EAD& (EAD-GC).
Hands-on experience in sourcing profiles forms various job portals like Monster, Dice, and Career Builder.
Extensively worked on IT requirements in Major skills from Junior to Architect levels for Development roles (Java, .Net, UI, Front end, Full Stack, Business Analyst, Project Manager, Scrum Master, Program Manager, Tester (Manual and Automation) Use to keep $15 DOLLAR margin ON W2 and $5 for contract roles (C2C).
IDC, Bangalore India
oSr. Technical Recruiter Jan 2020 – June 2021
oWorking on Clients for W2, Fulltime, C2C roles:
Clients: Infosys (Beeline), TCS (GBAMS)
Responsible for the full hiring cycle, including sourcing; pre-screening; negotiating compensation packages and coordinating technical managerial interviews.
Understanding the requirement and searching for matching resumes based on client industry.
Working with all consultants such as Citizen, GC, H1B, TN, L2 EAD, H4 EAD, OPT, STEM OPT and EAD& (EAD-GC).
Hands-on experience in sourcing profiles forms various job portals like CB, Monster and Dice.
Extensively worked on IT requirements such as Java, Data Scientist, Hadoop, QA Engineer, Telecom Domain requirements.
Familiar in sourcing profiles and job posting in various Social Networking Sites like LinkedIn.
Experts in reformatting candidate or consultant resumes according to the client style.
Submitting Resumes to Manager in time.
Acting as a point of contact to the consultants and the vendors
Hands-on experience in sourcing profiles forms various job portals like Monster, Dice, and Career Builder.
Extensively worked on IT requirements in Major skills from Junior to Architect levels for Development roles (Java, .Net, UI, Front end, Full Stack, Business Analyst, Project Manager, Scrum Master, Program Manager, Tester (Manual and Automation) Use to keep $15 DOLLAR margin ON W2 and $5 for contract roles (C2C).
Aloft Hotels Bangalore, India Feb 2018 – Nov 2019
oDuty Manager/Guest Relations Manager
Supervise the daytime Front Desk and GSC Agents and assign specific task to manage the overall cleanliness and organization of the Front Desk
Being the first point of contact for any questions concerns of the staff around the daily operation
Accountable to ensure SLA’s are met, customer service is exceeded and help desk personnel are aware of any new direction(s)
Exceptional communication skills, both written and verbal, with a strong professional presence and ability to assimilate technical information and then communicate to key Senior Managers in a non-technical manner
Handle guest complaints/requests and follow up with guests who have had issues and administer the GSS portal.
Being the first point of contact for any questions concerns of the staff around the daily operation
Liaise with other key departments such as Housekeeping, Resort Sales, Events and Concierge
Ensure the highest possible standards of Guest Service, presentation, technical operation and safety in all operational areas of the attraction
Adopt an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity
Managing Travel Tickets for the clients (Expedia, Agoda, Make My Trip) seeking for good deals according to client budget.
Responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guests
To coordinate and manage the team members required to deliver all events
To monitor quality standards and procedures including: watching talks, shows and communicating regularly with guests
To ensure that company and site standards of Health & Safety are maintained at all times, from checking supplies and systems, to identifying potential future hazards
To oversee the daily security of all cash on site and to monitor compliance with the cash handling requirements
Hablis Hotels, Chennai, India Nov- 2016- Sep 2017
oGuest Relation/Front Office Executive
Assist guests efficiently and courteously. Carry out all front office related functions of allocating rooms for the arriving groups and check them in the hotel's system. Ensure the hotel guests are having quality services and resolve their complaints. Sustain courteous attitude and professional appearance.
Attends to guest’s complaints, inquiries and requests, problems to supervisor/Assistant Manager if he/she unable to assist
The Guest Relations Supervisor assists at the front desk, focus on customer service and carries out the training, team members’ development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Cashes hotel guest’s personal and traveller’s checks and assists with currency exchange
Responsible and attends to guest’s request of using the service of safety box at all times
Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard.
Managing Travel Tickets for the clients (Expedia, Agoda, Make My Trip) seeking for good deals according to client budget.
Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the Food & Beverage Standard’s Manual
Coordinate table allocation and flow of bookings
Actively use the Jumeirah Hallmarks, Guiding Principles and the ‘Everything Considered’ approach in everyday tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ‘Stay Different’ concept
Adheres to the Hotel’s health and safety procedures and policies
Be aware of the hotel’s fire and emergency procedure
Making sure all arrangements for VIP’s (i.e., checking rooms, amenities, registration cards, keys, welcome letters etc) are made in advance and making sure they are met and escorted to their rooms
Clarion Hotels, Chennai, India Oct 2016 - Sep 2017
oGuest Relation/ Front Office Executive
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Provide guidance to Guest Relations Assistant at work
To perform any other tasks/responsibilities as assigned by the management
Attend, help, and participate in all meetings prescribed by Front Office Manager or Corporate Trainers
Assist in achieving the departmental goals such as Heart Beat, Priority Club Enrolment’s, Up Selling and control expenses to achieve the budgeted revenue
Provide a fond farewell to the guests
Managing Travel Tickets for the clients (Expedia, Agoda, Make My Trip) seeking for good deals according to client budget.
Perform certain Front Desk responsibilities, such as granting extensions, late departures, room changes, etc.
Hablis Hotels, Chennai, India July 2014- July 2015
oFront Office Associate
Responsible for Check/in and Check/out Process.
Act as Concierge and receptionist simultaneously.
Check-in Guests and Organize an Orientation excursion of facilities and amenities with the Guest.
Relation Manager planned custom trip routes for guests upon request.
The first point of contact to address problems with room defects to health emergencies.
Manage the Reservation system and perform bookings, Cancellations, Reservation amendment.
Managing Travel Tickets for the clients (Expedia, Agoda, Make My Trip) seeking for good deals according to client budget.
Process payments for group bookings at the various restaurants and re- creational facilities at the premises.
Successfully act as a sales liaison between a hotel guest and local travel companies and tour operators.
STRENGTHS:
Like to learn new skills/Technologies and to upgrade myself
Team work, Workaholic Personality
Time Management
Highly- Self Motivated
Critical Thinking
WEAKNESS:
Trouble in saying “No” to people.
I will take time to learn but I will complete the task on time stamp.
PERSONAL DETAILS:
Father: M. V. Surya Narayana (Late)
Mother: M. Kanaka Durga (House wife)
Family Origin: Rajahmundry
Thanks
Divya Manchi
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