Human Resources Employee Relations
Resume:
SWADHINA
CHAKRABORTY
PROFESSIONAL SUMMARY
Experienced with human resources management, focusing on strategic HR initiatives and organizational development. Utilizes effective communication and leadership skills to drive team performance and enhance employee engagement. Track record of successfully managing talent acquisition, employee relations, and HR compliance.
SKILLS
• Performance appraisals • HR analytics
• Diversity and inclusion • Employee relations
• Global HR experience • Organizational development
• Workforce improvements • Internal communications
• Training programs • Succession planning
• Employment branding • Strategic planning
• Background checks
WORK HISTORY
January 2025 - Current
Nexucon Consulting Services - Associate Director of Human Resources, Kolkata, India
December 2022 - November 2024
Webvillee Technology - Customer Success Head, Indore, India Oversaw workplace safety policies and procedures, creating a secure environment that minimized occupational hazards across departments.
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Strengthened employee relations by implementing strategic communication plans and fostering a positive work environment.
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Championed employee engagement initiatives by organizing team-building activities and implementing regular feedback channels between staff and management.
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Conducted thorough job analyses to establish clear expectations for roles throughout the company, improving overall staff performance metrics.
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Assisted customers with onboarding and product setup to foster successful adoption and usage.
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Established strong relationships with key customers, resulting in increased customer loyalty.
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Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
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**********@*****.***
Kolkata, WB 700028
EDUCATION
Bachelor, Arts & Humanities
Viswa Bharati University,
June 1998
LANGUAGES
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
July 2022 - November 2022
TaskUs - Learning Experience Leader, Indore
April 2021 - July 2022
Tech Mahindra - Senior Process Trainer
March 2020 - September 2020
Accenture - Sr. Analyst Capability Development, Remote July 2019 - January 2020
Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
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Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
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Coordinated with internal teams to provide prompt support and address client needs efficiently.
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Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
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Identified team weak points and implemented corrective actions to resolve concerns
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• Trained employees on product & Services
Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
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• Assisted with new hire processing and existing training programs. Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
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Increased team productivity by streamlining communication and implementing effective project management strategies.
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Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
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• Evaluated staff performance and provided coaching to address inefficiencies. Led process improvement initiatives, identifying inefficiencies in workflows and implementing strategies to optimize productivity.
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Evaluated and improved existing training materials to ensure accuracy, relevance, and effectiveness.
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Established metrics for tracking employee progress, ensuring continuous development and growth within the organization.
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Maintained up-to-date knowledge of industry best practices in process management, integrating new techniques into existing training programs as needed.
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Conducted regular audits of internal processes to ensure compliance with established standards and policies.
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Conducted regular assessments of employee skill levels to measure the effectiveness of training programs and make necessary adjustments.
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Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
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Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
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• Collaborated with stakeholders to identify business needs and data sources.
• Created dashboards to monitor and track key performance indicators. Developed customized reports, summarizing and presenting data in visually appealing format.
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Updated and developed scripts and queries to extract and analyze data from multiple sources.
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Wipro - Consultant Communication Trainer, Hyderabad, India January 2016 - October 2017
Freelance Trainer/ Facilitator - Soft Skill & Communication Trainer, Hyderabad, India
June 2015 - December 2015
NIIT Uniqua - Consultant Communication Trainer, Hyderabad August 2013 - November 2014
Jetking Infotrain - Personality Development Faculty, Kolkata, India February 2009 - May 2009
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
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Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
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Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
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Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
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Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
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Facilitated group activities that encouraged active listening and collaboration among participants.
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Developed tailored curriculums for diverse audiences, resulting in effective learning experiences.
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Conducted one-on-one coaching sessions, providing personalized strategies for improvement in communication techniques.
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Managed scheduling and logistics for multiple training sessions while maintaining excellent organization and time management skills.
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Evaluated participant performance through assessments, identifying areas of growth and providing constructive feedback.
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Addressed cultural barriers within organizations by incorporating diversity awareness into communication workshops.
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Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
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Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
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Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
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Developed innovative strategies for clients, resulting in increased revenue and business growth.
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Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
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Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
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Demonstrated strong organizational and time management skills while managing multiple projects.
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• Developed and maintained courteous and effective working relationships. Proved successful working within tight deadlines and a fast-paced environment.
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• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Managed time efficiently in order to complete all tasks within deadlines. Flex Jobs - Freelance Trainer
August 2006 - January 2008
IBM Daksh - Tech Support, Gurgaon, India
May 2005 - April 2006
Convergys India - HR Associate, Gurgaon, India
October 2004 - April 2005
NIIT Smart Serve - HR Assistant, Gurgaon, India
Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
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Enhanced training accessibility, converting traditional materials into e- learning formats.
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• Boosted training session effectiveness with integration of multimedia tools. Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
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Facilitated workshops on advanced communication skills, significantly improving team collaboration.
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Implemented gamification techniques in training sessions, boosting learner engagement and participation.
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• Served as a liaison between customers and tech support teams when needed. Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
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Liaised with IT department to ensure reliable tech support for all facility operations.
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Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
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Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
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Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
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Improved recruitment efforts by collaborating with hiring managers to assess needs and develop strategic sourcing plans.
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Streamlined onboarding processes for improved employee retention and engagement.
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Filed paperwork, sorted, and delivered mail and maintained office organization.
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Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
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Screened applicant resumes and coordinated both phone and in-person interviews.
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Filed paperwork, sorted, and delivered mail and maintained office organization.
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• Answered and redirected incoming phone calls for office. Delivered friendly assistance with new hires throughout interviewing and hiring process.
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Screened applicant resumes and coordinated both phone and in-person interviews.
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Created and completed personnel action forms for hires, terminations, title changes and terminations.
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• Organized new employee orientation schedules for new hires.
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