Customer Service Front Office

Amber Marshall

Allen Park, MI ***** 313-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

SKILLS • Extensive Customer Service • Ability to lead and work in groups Effective verbal and written

communication skills

• Demonstrate knowledge with

general computer programs

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• Quick learner • Property management

• Building maintenance • Assertiveness

• Customer assistance • Patience and empathy

• Complaint resolution

WORK HISTORY TENANT RELATIONS OFFICER 04/2019 to CURRENT GPM Property Management Taylor, MI

Reduce tenant turnover by fostering positive relationships and providing exceptional customer service.

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Facilitate resolution of rent disputes, negotiating payment plans when necessary to prevent evictions.

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Maintain accurate records of tenant interactions, allowing for seamless follow-up on outstanding issues or requests.

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Assist with lease preparation, ensuring accuracy and compliance with policy guidelines.

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Implement tenant retention programs to maintain high occupancy rates and minimize vacancies.

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INBOUND CALL CENTER REPRESENTATIVE 11/2017 to 04/2019 AAA Auto Club Group Dearborn, MI

Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.

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A M

Answered phone with friendly greeting to create positive inbound calling experience for customers.

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Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

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Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

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FRONT OFFICE LEAD 02/2012 to 04/2019

Value City Furniture Taylor, MI

• Process all employees payroll weekly

• Process monthly commissions for all sales employees Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.

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Assisted in employee training programs, helping to develop a highly capable front office team committed to providing excellent service.

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Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.

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Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.

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Served as a liaison between guests and other departments within the company, facilitating clear communication channels to address concerns efficiently.

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Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.

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CUSTOMER SERVICE REPRESENTATIVE 02/2002 to 02/2012 Value City Furniture Taylor, MI

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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STORE MANAGER 05/2011 to 02/2012

Check N Go

• Reviewed and approved loan applications

• Approved regular payroll submissions for employees. Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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• Assisted with hiring, training and mentoring new staff members.

• Completed point of sale opening and closing procedures. BANK TELLER 11/2010 to 05/2011

First Community Federal Credit Union Woodhaven

Answered inquiries regarding checking and savings accounts and other bank related products

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• Attempted to resolve issues and problems with customer's accounts

• Initiated and open new accounts

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

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Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

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Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

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Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

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Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

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