Customer Service Front Desk
Resume:
Amarily Perez Blanco
Experience
Front Desk Receptionist
Leon Medical Center Hialeah, Florida
Jun 2021 - Jul 2023
Agent of Tourism Operation
Caribbean Tours Travel Agency
Oct 2008 - Mar 2020
German Languages Tour Guide Technician
Cubanacan Travel Agency
Jan 1992 - Dec 2008
Education
Electrical Engineer in nuclear power plants
Technical College Zittau Germany
Jan 1986 - Dec 1990
German Level Advance level
Technical College Zittau Germany
Jan 1986 - Dec 1990
Microsoft Course
Tourism school Formatur La Habana
2008 - Mar 2009
Travel Agent. Tour Guide
Tourism school Sergio Perez La Habana
1992 - 1993
High performance team leadership training Curse
Caribbeantours.ag La Habana
2016 - 2016
**********@*****.***
Phone
Skills
Motivated and disciplined Person
Experience as travel agent, sales,
and customer service
Computer Applications and Data
Entry: Microsoft Office, Excel, Word,
Outlook
Professional and empathetic
Receptionist
Handle telephone calls in a
courteous and professional manner.
General Administrative duties: filing,
scanning, emailing, research
Team player with great attitude,
very organized
Oral and written communication
skills in English, Spanish and
German
Languages
Spanish
Native
German
Advanced
English
Advanced
Extensive experience in maintaining a professional and welcoming front desk environment.
•
• Proven ability to handle high volume phone calls, emails, and customer inquiries. Schedule's appointments and follows up on rescheduling and no-show appointments.
•
• Update medical records.
• Personal management of customer inquiries.
• Verifies patient insurance prior to the services being rendered. Used computer equipment and programs (Microsoft Office, Excel. Power Point, Word, scanner
•
• Trilingual English/Spanish/German.
• Worked as a team with staff for optimal services.
• Customer Services. Personal management of customer inquiries.
• Management of internal operations to improve the quality of service.
• Answers incoming guest telephone calls in a courteous and professional manner. Assists Private Client VIP in a professional and friendly manner on telephone and in person.
•
Expertise in organizing and coordinating tourism activities for a variety of destinations and customer demographics.
•
Proficient in managing travel bookings, sales. reservations, and logistics to ensure smooth operations.
•
• Trilingual Spanish/German/English.
• Proficient in Microsoft Office and knowledge with computers, scanners Collaborating with team members in different functional areas (ex. Airline, car rental, reservations, invoicing and trip logistics.)
•
• Use of guiding techniques to provide good service to the clients. Fluent in German and English language, effectively communicating skills, master of technical and conversational language.
•
Extensive knowledge of history, culture, and landmarks, providing informative and engaging commentary.
•
• Tesis Dosimetry and Radiation Protection.
Contact this candidate