Business Analyst Senior
Resume:
Theresa Epps
***********@*****.***
www.linkedin.com/in/theresaepps
Summary of Qualifications
An accomplished and highly skilled Senior Business Analyst with extensive experience in global IT, Technology, and the Financial Industry. Expertise encompasses requirements gathering, systems analysis, application design, testing, implementation, and understanding the Software Development Life Cycle (SDLC). A resourceful, detailed, deadline-oriented self-starter with excellent problem-solving, technical, and communication skills, possessing knowledge of Agile and Waterfall methodologies
Key attributes:
Talent for identifying and retaining technologies to secure performance-driven systems and recognized as the "go-to" person for various issues and concerns.
Strong networking skills, committed to professionalism, and delivering a job well done while enjoying a challenge.
Committed to providing the highest level of customer service.
Professional Expérience
New York Community Bank – Commack, NY 01/22 - 11/24
Senior Business Analyst
Took a hands-on approach to requirements gathering, systems analysis, and software project management, ensuring the development of robust, efficient, and innovative solutions. Led daily stand-up meetings, sprint planning, and sprint reviews to ensure Azure DevOps was updated and maintained, and created user stories and test plans. Spearheading projects that enhance productivity and customer satisfaction, I thrive on the challenge of elevating technology to meet strategic business goals.
Served as the liaison with management-level personnel within the business unit.
Possess a broad knowledge of the information technology needs of most business units and utilize this knowledge, along with external sources, to deliver solutions that meet the line of business's needs.
Gathered, documented, and reviewed business requirements and assembled all forms of research into clear, thoughtful action deliverables.
Worked closely with UX/UI designers and developers to translate business needs into a well-structured, user-friendly, client-facing application.
Created and executed test plans, managing the testing process.
Planned and managed projects through the project management process.
Worked closely with my director and project manager on audit, compliance, and risk deliverables.
Researched, analyzed, created, and reviewed the effectiveness and efficiency of existing and new processes and monitored them for further optimization and leveraging opportunities.
Served as a liaison with vendors, preparing integration and data workflows, testing use cases, and reviewing or creating implementation plans. Works with vendors on issue resolutions.
Participated in cost-benefit analysis and research to develop new information systems that meet existing and projected business needs.
Troubleshooted application issues within the IT business unit.
Leads new and existing applications' planning, implementation, and enhancements.
Exhibits considerable problem-solving skills to assist IT and the business unit in resolving technical issues efficiently and promptly.
Leads efforts to ensure that support documentation is completed and kept current.
Develops and maintains a deep understanding of applications within the team's product portfolio.
Intellicheck Inc. – Remotely 10/17 – 6/21
QA/Business Analyst
Performed business and technical analysis to develop technical specifications, procedure manuals, and implementation guides for all JDS systems and solutions.
CA Technologies Inc. – Islandia, NY 6/15- 1/16
Contractual Business Systems Analyst
Collaborated with the Project Manager and Development Information Technology teams to develop and test disaster recovery plans. Provided project support throughout the entire lifecycle, including scope development, collection and documentation of business requirements, preparation of related process documentation, guidance in quality assurance, and coordination of user acceptance testing.
First Data – Melville, NY 9/14 – 5/15
Product Test Analyst
Developed and executed formal test plans to ensure quality delivery, participated in test planning, and wrote test cases and scripts. Testing may have included application, network, system, regression, and user acceptance testing.
Citigroup Inc. – New York, NY 2/99–7/13
Business Analyst (2007 – 2013mailto:*******.****@*******.***)
Prepared Business Requirement documents and managed, analyzed, and converted business requirements into functional specifications, consulting with users to identify current business processes and clarify application objectives. Performed end-to-end project activities from initiation to closure. They were defining & understanding business scope and objectives, overseeing schedule and time to meet a stringent project deadline. Proactively participate in testing by developing, reviewing, and analyzing test plans.
Education
Graduated May 2022 - Bachelor of Science in Management Information Systems
SUNY at Old Westbury - Westbury, NY
Associate in Applied Science, Computer Information Systems
Suffolk County Community College - Brentwood, NY
Professional Development
Received a variety of product training in addition to self-study, training and certification courses, in-house employer study, and on-the-job training, including ITIL Certification, Knowledge of SAAS, SAP, and Hyperion, working knowledge of PlanView, Clarity, HP Application Lifecycle Management (ALM), JIRA, Azure DevOps, Postman, Salesforce, Microsoft Visual Team Services, and Service. I am working on my certificate in Foundations of AI and Machine Learning.
Computer Skills
Computer proficiency includes Microsoft Outlook, Internet Explorer, Google, Word, Excel, PowerPoint, Visio, Lucid Chart, SharePoint, Zoom, Microsoft Teams, and Slack meetings.
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