Customer Service Forest Hills

Bianca Love

***-** ****** ****, **, Forest Hills, NY 11375

Cell: 614-***-**** Email: **************@*****.*** SUMMARY OF QUALIFICATIONS

• Proven track record in customer service and sales within a retail environment.

• Strong communication and interpersonal skills for building rapport with customers.

• Strong presence and ability to engage and captivate audiences.

• Collaborative and comfortable working with diverse teams.

• Able to contribute positively to group dynamics and problem-solving.

• Ability to infuse artistic elements into customer engagement strategies.

• Ability to assess and meet customer needs effectively.

• Experience in promoting products and services to customers.

• Microsoft Word, Excel, Google Suite, Confluence

• AICE, M-files, Mind body, Club OS

PROFESSIONAL EXPERIENCE

August 2024 – January 2025 Customer Service Analyst, World Education Services (WES) New York, NY

• Analyzed customer service data across different CRM systems to spot trends and suggest service improvements.

• Managed customer evaluation accounts, significantly improving completion efficiency.

• Worked with various teams to streamline and speed up customer service processes.

• Investigated root causes of issues and implement solutions to boost satisfaction.

• Created reports with data- backed recommendations to enhance service quality.

• Quickly resolved customer issues while while maintaining a positive experience.

• Reviewed customer feedback to identify and address concerns proactively. February 2024 – August 2024 Teaching Assistant, Love Charitable Foundation, Inc. Queens, NY

• Designed curriculum for Sprout STEM science program designed for school aged children

• Provided class instruction for Sprout STEM lessons

• Mentored high school student participants in the S.E.E.D. STEM summer program internship in partnership with Weill Cornell Medical College Aug 2022 – January 2024 Operations Manager, SPIN Forest Hills New York, NY

• Implemented and optimize efficient and operational processes to enhance overall gym functionality.

• Lead and motivate a team of six individuals in day-to-day tasks and responsibilities.

• Orchestrated a strategic collaboration with Essentia Water, driving an impactful sponsorship initiative to elevate gym attendance and foster gym momentum.

• Responsible for managing all front desk activities that include handling inquiries for gym members.

• Handled member feedback and concerns, resolving issues promptly to ensure member satisfaction.

• Developed social media content to showcase class highlights, which enhanced PR efforts and increased gym attendance.

• Collaborated with vendors and local businesses to organize themed events like “Cycle for Survival” aimed to drive new members and increase revenue streams.

Jan 2024 – May 2024 Sponsorship Specialist, Swim For Life New York, NY

• Identified potential sponsors aligned with the mission and values of the non-profit organization

• Developed sponsorship proposals highlighting the impact of the event and the benefits of sponsorship

• Negotiated sponsorship agreements, supporting non profit goals while providing value to sponsors

• Coordinated sponsor activation opportunities at the event, such as logo placement, recognition, and speaking opportunities

• Track and report on impact of sponsorships

• Teamed with the marketing team to promote sponsors and the event through various channels

• Ensure compliance with all legal and ethical guidelines related to sponsorship agreements and fundraising.

• Brainstormed creative ways to enhance sponsor engagement and recognition making them feel valued and appreciated, solidifying a lasting relationships.

Feb 2019 - Jun 2022 Sales Associate, Nike NYC House of Innovation New York, NY

• MVP Award (Feb 2022) due to 20% increase in sales for the month of February.

• Achieved the highest percentage of membership links on the sales floor (Women’s Innovation).

• Received Women’s Innovation First Team Customer Experience certification (May 2021).

• Responsible for managing front desk activities, welcoming and assisting customers and handling inquiries.

• Processed memberships and devised strategies to increase sales through promotional campaigns and marketing efforts.

• Mentored new hires and seasonal employees on all day-to-day responsibilities.

• Conducted training sessions and one and one meetings to impart expertise and foster professional growth for new employees.

• Technology Curator – responsible for researching, evaluating and selecting items for all women’s initiatives.

• Worked independently in assisting managers in opening and closing responsibilities. Sep 2016 – Sep 2018 Sales Associate, Retro Fitness Rego Park, NY

• Developed innovative promotional strategies including tours, offers and social media content that increased membership sales.

• Managed and delivered expert assistance to client inquiries and concerns to adeptly resolve in a timely manner.

• Directed and enhanced the childcare program for all members with strategic management.

• Responsible for inventory ordering and tracking.

• Worked independently performing opening and closing responsibilities.

• Managed member accounts

Jul 2014 – Oct 2016 Executive Assistant, Events by Mara New York, NY

• Coordinated high profile collaborations with modeling agencies to secure bookings for events.

• Facilitated impactful negotiations between modeling agencies and venues, cultivating and sustaining strong client partnerships.

• Managed and optimized the CEO‘s schedule with precision and efficiency.

• Curated and managed exclusive guest lists, overseeing on-site event staging with meticulous attention to detail. EDUCATION

Bachelor of Science, Business Management, St. John’s University Tobin School of Business December 2023 Recipient of Academic Merit Scholarship

VOLUNTEER & LEADERSHIP EXPERIENCE

Summers 2012-2014 Teaching Assistant, Early Childhood Education and Family Center Columbus, OH

• Supported the lead teacher in creating a nurturing and developmentally appropriate learning environment for young children.

• Assisted with classroom activities, provided individualized attention to students, and helped maintain a safe and engaging classroom setting. ASSOCIATIONS

Artists Without Walls (AWOW)

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