Part-Time Customer Service

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Tasha Osafo

Newport News, VA. ***** *********@*****.*** 757-***-**** www.linkedin.com/in/heavenly-friends -5b5791118/ PROFESSIONAL SUMMARY

Currently, Tasha Osafo is a proven leader in management and team development. Successfully, increased customer loyalty by >50% within 6 months by utilizing brand development skills. Effectively, they have managed up to 5 part-time and 20 full-time employees, ensuring company goals and objectives are met. Known for being a servant leader dedicated to employee and customer satisfaction.

PROFESSIONAL SKILLS

• Leadership • Project Management • Time Management • Brand Management

• Training • Team Development • Business Administration • Organization

• Analytical skills • Customer service • Negotiation • Communication

• Financial Management •Networking

EDUCATION

Master of Divinity, Regent University,

Virginia Beach, Va. Graduated-May 2024

• Concentration: Major: Divinity/ Minor: Church and Ministry • GPA: 3.3 • Relevant Courses: Leadership in Church & Ministry, • Christian Leadership Development to Change the World, Ministry Leadership

Bachelor of Science in Business Management, Hampton University, Hampton, Va. Graduate-December 2014

• Concentration: Major: Business Management / Minor: Business Administration • GPA: 3.8 With Honors Great Distinction • Relevant Courses: Public Speaking • Business Administration & Leadership

2

Electrical Apprentice Graduate, The Newport News Shipbuilding Apprentice School Electrical Graduate Certification

Newport News, Va. Graduate - March 2010

• Concentration: Marine Electrical Applications & Theory • GPA: 3.0 Relevant Courses: Electrical AC/ DC Theory, Motor Control, Electrical safety, Programmable Controllers RELEVANT EXPERIENCE

President/CEO, Heavenly Friends Home Health Care Services LLC., Hampton, Va. September 2015 – Present

• Directed up to 5 part-time and 20 full-time employees, ensuring efficient and diligent servant leadership that aligns State and Federal guidelines objectives for home health care services for Virginia.

• Directed brand development project increasing customer loyalty by >35% within 3 months • Planned and created promotional and publicity strategies, increasing business revenue • Lead service teams to improve customer satisfaction rating from 60% to >80% within 6 months. Administrator 1, Heavenly Friends Home Health Care Services, LLC. Hampton, Va. September 2015 – Present

• Coordinated and collaborated with regional Managed Care Organizational managers and Client Representatives on management best practices including a range of business operations including client care and coordination of other healthcare-recommended

• Directed and carried out on -ongoing training for 5 part-time and 20 full-time employees Team Members on all operations procedures including healthcare duties, preparation to employment, customer service, Human Resources Management, and appropriate delivery of services to clients • Increased location revenue by 15% through strategic online and social media platforms and in-person marketing Implementation

• Responsible for the day-to-day operations of a healthcare organization. Additional responsibilities include hiring and directing staff, developing a business plan, collaborating with insurance companies, handling contracts, and attending seminars to remain current with rules/regulations for state and federal agencies.

Production Planner/Scheduler X76, Huntington Ingalls Industries, 3

Newport, News Va. May 2010 - September 2015

• Successfully directed departmental meetings and Board meetings for groups and planning department information.

• Acquired proficiency in electronic quality assurance reports record and time-keeping records

• Directed and scheduled work and man-hours for various trades and surrounding departments • Material management and construction processes within the company value stream

• Facilitated work with various warehouses, construction supervisors, and surrounding shops to make sure products exceed the expectations of scheduler departments ahead of schedule • Accomplished working with planning department teams. Accomplished delivery of our products and services in adequate working conditions for delivery of the George W. Bush Aircraft Carrier. Oversaw important benchmarks for their success as a planning/scheduling department and team.

• Acquired proficiency in various computer knowledge on various programs and writing skills need to communicate confidential information concerning secured clearance information throughout the shipyard

• Conducted research and discovery methods of such applications and programs for all MICROSOFT Applications, SAP, and COGNOS programs within the company planning and engineering departments company-wide

• Quick learner and very consistent with work ethics and management strategies for projects in the shipbuilding community at large

Electrician Apprentice, The Newport News Shipbuilding Apprentice School Newport News, Va. October 2005 – March 2010

• Acquired proficiency in installation, operations, and testing of electrical systems onboard ships and submarines throughout the shipyard to include New Construction, VCS, and Overhaul efforts. These systems include lighting, power distribution, machinery, interior communications, fire control/weapons systems, testing, and nuclear plant work.

• I acquired proficiency in reading blueprints and systematical drawings to devise a plan for my jobs / laid-off equipment locations and cable runs to and from electrical panels, New Construction, and overhaul operations throughout the program

• Executed installation of various electrical components and accomplished completion of a rigorous series of electrical theory courses to complement on-the-job training.

• Acquired proficient knowledge of Shipbuilding and Waterfront Operations throughout the shipyard and beyond.

4

Deck Electrician, Newport News Shipbuilding

Newport News, Va. January 2001 – October 2005

• Participated in work groups and installation efforts on many electrical systems aboard the ship including lighting, power distribution, communications, or navigation systems on board the aircraft carriers and submarines throughout the shipyard.

• Leveraged the ability to learn quickly and proficiency in the electrical trade of X31. Accomplished tasks rapidly and effectively while switching between tasks ranging from lighting and receptacle hook-ups, installing wireway racks and electrical controls, lighting maintenance, and stud welding.

• Facilitated and performed safe preventative maintenance to pulling cables throughout the submarines and carriers for Virginia Class Submarine Division of Shipbuilding while inquiring and carrying out assigned tasks.

• Successfully acquired proficiency as a Deck Electrician while advancing as a craftsman of the trade / Stud Welding

• Safety Task Team members and a dedicated teammate are honest and loyal to others and execute the utmost professionalism and dedicated work efforts while meeting the group's departmental goals and project management goals

• Acquired security clearance needed for confidential work on board ships and submarines for both VCS and CVN projects.

AFFILIATIONS

Gethsemane Baptist Church, VA Member 2024-Present

Record Breaker Chapel, Ghana, Africa. Minister 2011-2023 Record Breaker Chapel, Ghana, Africa. Women’s Ministry Member 2021-Present Mount Peninsula Church, Yorktown, Va. Partner 2019-2021 Union Missionary Baptist, Suffolk Va. Minister 2014-2019 Union Missionary Baptist, Suffolk, Va. Trustee 2017-2019 Union Missionary Baptist, Suffolk, Va Fundraising Committee 2011-2019 Union Missionary Baptist, Suffolk Va Usher Board 2011-2019 Newport News Shipbuilding, Newport, Va. Army Veterans Volunteer 2010-2013 Newport News Shipbuilding, Newport, Va. Homecoming Queen 2008-2009

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