Project Management It
Resume:
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Richmond, Virginia
W: *******@*******.***
Skills
Complex Project and
Program Leadership
Strategic Planning
Risk/Issue Mitigation
Key Stakeholder Relations
Cross Functional
Communications
PMP - Project Management
Professional
Tracey Cousins
Professional Summary
Highly energetic and solutions-driven certified Project Management Professional. Exudes high-level skills in project scope execution, risks, and issues management and budget development. Manages IT project scheduling, deliverables coordination and recordkeeping. Meets stringent deadlines with expert preparation and ongoing monitoring.
Experience
Science Applications International Corporation, Inc. (SAIC) Richmond, Virginia
July 2019 - Current
IT Project Manager
Governs all functions and activities necessary to perform project/program timelines to meet client or stakeholders’ requirements with 98% of projects completed ahead or on schedule and on budget.
Manage project scope, schedule, budget, quality, along with risk and critical path management across-cross functional teams.
Develop, plan, and manage implementation of activities for highly complex projects/programs for external/internal customers throughout project lifecycle. Decompose abstract goals into attainable, measurable work packages.
• Develop and implement actions by the program/project team to define and implement technical baseline and meet quality requirements for project/program products and services.
• Partners with project team personnel, manage cost and schedule, ensure contract compliance, and serve as customer’s interface. Led cross- functional teams to successfully deliver projects using Waterfall and Agile management methodologies.
• Recreate project documentation, lifecycle management, quality control and other project management best practices.
• Spearhead integration of software, hardware, data assets, Amazon Web Service (AWS), Web Application Firewalls (WAF) and Azure Cloud services.
Demonstrates the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.
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Science Applications International Corporation, Inc. (SAIC) Chester, Virginia July 2019 - July 2020
IT Governance Program Analyst
Analyzed Program data, identify trends of issues and risks via dashboards during forums, provide coordination of delivery Recurring Critical Deliverables (RCDs) and make updates in ServiceNow tracking system on Service Level Agreements supplier performance and statuses. Governed information on recurring faults within existing programs to design remedial measures.
Restructured operational manuals and training resources to accompany innovative programs and program modifications. Developed alternate business processes to shorten completion times and reduce wasteful spending. Documented organizational problems and procedures by compiling and modeling data.
Virginia Information Technologies Agency (Core Technologies) Chester, Virginia
April 2019 - June 2019
Lead IT Project Analyst
Established and built a sustainable program and Information Technology relationships. Participated in the training and development of staff.
Executed basic quantitative and qualitative analysis to identify areas of improvement and recommend solutions. Built data visualizations to present easy-to-understand reports and documentation.
Communicated with management to provide updates with regular reports on routine analysis procedures and ad hoc projects. Contributed to strategies for enhanced system capacity through improved automation and standardization.
Researched and investigated data and resolved discrepancies in collaboration with vendors and internal personnel. Standardized business processes, establishing internal templates and controls based on data analytics.
Virginia Premier Health Plan Glen Allen, Virginia May 2018 - October 2018
IT Business Advocate
Established and built sustainable program and Information Technology relationships. Participated in the training and development of staff.
Performed basic quantitative and qualitative analysis to identify areas of improvement and recommend solutions. Built data visualizations to present easy-to-understand reports and documentation.
Kept management updated with regular reports on routine analysis procedures and ad hoc projects. Contributed to strategies for enhanced system capacity through improved automation and standardization.
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Verified data and resolved discrepancies in collaboration with vendors and internal personnel. Standardized business processes, establishing internal templates and controls based on data analytics.
Virginia Information Technologies Agency Richmond, Virginia March 2017 - May 2018
IT Services Coordinator
Lead, coordinate, and monitor the IT Service Portfolio & Life Cycle Management process (SPLM) activities for Virginia Information Technologies Agency (VITA) Service Management Group. Participated in cross-functional team initiatives and business process analysis improvement projects.
Conducted audits; traced services in the SPLM process to resolve data discrepancies. Advanced services through the SPLM phases utilizing SharePoint and Project Management principles. Optimized time and resource utilization through successful coordination of service resources.
Monitored resource schedules to verify prompt entry and response to service requests. Processed service requests arriving by email, direct client input and manual data entry.
Managed client expectations through open communication about service request statuses. Managed service log to track efficiency and time to completion for each project.
Virginia Information Technologies Agency Richmond, Virginia May 2013 - March 2017
IT Project Analyst
Produced technical, project management audits and quality assurance reports to VITA Contract Management & Customer Support Services teams.
Liaison between internal/external customers and vendor regarding the comprehensive contracts. Assisted VITA's Business Process Management group in creation of Agency business process analysis for approval. Improved company operations with development of business models, systems, and procedures.
Supported planning, monitoring and control reviews of large projects based on time and cost analyses.
Delivered exceptional customer service to bolster strong relationships and build positive experiences. Identified issues and solutions to eliminate backlog and maximize workflows.
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Education
Master's Business - Business Administration
Strayer University, Henrico, VA
Bachelor's - Computer Networking
Strayer University, Henrico, VA
Certifications
Project Management Institute Project Management Professional (PMP) AWS Cloud Practitioner Certified
Commonwealth of Virginia Information Technologies Agency (VITA) Certified Project Manager
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