Human Resources Employee Relations
Resume:
Lakeshia P. Ruffin
**************@*****.***
PROFESSIONAL SUMMARY
Seasoned HR Professional with many years of ATS, HRIS, Payroll, FMLA, ADA, Employee Relations, Benefits Enrollment, Performance, Recruiting and Full-Cycle Onboarding/Offboarding experience (using OFCCP guidelines) across various fields (to include Contract Security, Private Prisons/Jails, I.T./Life Sciences, Real Estate and Education). I have the skillset and the mindset to (re)build, maintain and/or manage a progressive HR department, as well as foster and nourish an atmosphere that promotes team unity and growth. PROFESSIONAL EXPERIENCE
City of Atlanta/Department of Corrections June 2024—Present Senior Human Resources Representative
Responsible for providing hands-on business partner support to assigned operating unit, coordinating with multiple clients to provide solutions to client needs and implementing HR initiatives, policies and procedures.
• Used Oracle Fusion to ensure accurate and timely flow of personnel transactions.
• Collaborated with Background & Recruiting team on candidate tracking, candidate management and offer development.
• Completed pre-employment process, on-boarding process and orientation for new employees.
• Assisted the HRBP with leadership coaching, leadership development, decision-making, human resources management, problem-solving and performance management.
• Provided guidance to managers, supervisors and employees on interpretation and implementation of City Code, workplace policies and practices, and relevant federal and state laws and regulations.
• Provided support for investigations by collecting and maintaining information and documentation.
• Maintained and managed departmental personnel physical and electronic records.
• Communicated and interacted with management, employees and members of the general public. ETeam (For Sedgwick) April 2024 – June 2024
CR Support Services Associate (Short-Term Contract) Responsible for completing the “Covid-Era”, I-9 Reverification Process for employees at a busy claims management company.
• Scheduled appointments with colleagues to review and amend I-9 Documentation.
• Contacted colleagues via Microsoft Teams video call to verify work authorization documentation.
• Tracked and audited completion of I-9 documents that have been amended. Validation Associates for Perkin Elmer December 2022 – June 2023 HR Generalist - HRBP
Responsible for managing the employment processes for the I.T., Legal, Finance and Business departments of a busy life science company with over 16,000 employees (during and after a company Divesture).
• Assisted Executive Leaders with business/legal cases for separations.
• Collaborated with Legal Department on disciplinary actions and separation cases.
• Completed ‘Restructurings’ for multiple departments during divesture.
• Discussed Notification Letters, Severance Packages and Offboarding Docs with employees (pre-separation).
• Completed termination process (Offboarding) for separated employees.
• Assisted with investigations and employee relations matters.
• Assisted Executive Leaders with Global Compensation Cycles for annual bonuses.
• Completed compensation analyses using internal equity.
• Used Workday to complete all employee actions (i.e. terminations, bonuses, discipline, performance).
• Created and used Workday reports to complete salary recommendations.
• Advised Executive Leaders and Employees with Leave Management and Benefits administration. Lakeshia P. Ruffin
**************@*****.***
Talantage Staffing for Atlanta University (RWW Library) September 2022 – April 2023 HR Generalist (Contract Position)
Responsible for coordinating and managing employment processes for the HR department at a busy University Library.
• Conducted employment verifications, investigations and research for applicants/candidates.
• Completed New Hire training and Benefits coordination for new hires.
• Completed end-to-end recruitment/hiring process for new hires.
• Entered new, present and terminated employee information into ADP/HRIS.
• Updated ATS (Applicant Tracking System) daily and in accordance with company guidelines.
• Utilized ADP (HRIS) to track and complete onboarding and offboarding documents for new hires.
• Analyzed and processed confidential (new hire) documents for recruits and new hires.
• Coordinated and completed I-9 Forms and E-Verify process for new hires.
• Completed and managed electronic, employee filing system in ATS.
• Processed employee data and payroll changes in HRIS.
• Reconciled biweekly employee retirement payroll deductions with TIAA CREFF monthly contribution report.
• Updated/Maintained Employee Website (on HRIS).
• Created, Opened, Maintained and Closed job requisitions in HRIS.
• Created/Maintained Candidate and Job Requisition Tracking Sheets in Excel.
• Created and/or Revised Job Descriptions and Job Requisitions for new and existing positions.
• Improved various HR processes in ATS and HRIS.
Rylem Staffing for Amazon June 2022 – August 2022
HR Specialist II
Responsible for onboarding, coordinating and managing employment processes for Amazon’s Care Medical Division.
• Crafted and Administered HR Policies, Procedures and Employee Manuals.
• Conducted employment verifications, investigations and research for applicants/candidates.
• Completed New Hire training and Benefits coordination for new hires.
• Completed end-to-end recruitment/hiring process for new hires.
• Entered new, present and terminated employee information into ADP/HRIS and other Payroll Systems.
• Updated ATS (Applicant Tracking System) daily and in accordance with company guidelines.
• Utilized ADP (HRIS) to track and complete onboarding and offboarding documents for new hires.
• Analyzed and processed confidential (new hire) documents for recruits and new hires.
• Coordinated and completed I-9 Forms and E-Verify process for new hires.
• Managed payroll processes via payroll systems software for active and inactive employees.
• Completed and managed electronic, employee filing system in ATS. Higginbotham HR Services Smyrna, GA March 2021 – June 2022 HR Generalist
Responsible for hiring, onboarding, coordinating and managing employment processes for upwards of 4 different Property Management Companies (with over 2,000 employees) at a busy HR Consulting Firm.
• Crafted and Administered HR Policies, Procedures and Employee Manuals.
• Completed New Hire/Ongoing training in (Grace Hill / Cornerstone) & Benefits coordination for new hires.
• Completed end-to-end recruitment/hiring process for new hires.
• Processed and communicated conditional offers of employment to candidates.
• Updated ATS (Applicant Tracking System) daily and in accordance with company guidelines.
• Utilized Alliance/Allpay (HRIS) to track and complete onboarding and offboarding documents for new hires.
• Analyzed and processed confidential (new hire) documents for clients, recruits and new hires.
• Coordinated and completed I-9 Forms and E-Verify process for new hires.
• Managed payroll processes via payroll systems software for active and inactive employees.
• Created/completed corrective action forms using progressive disciplinary system.
• Crafted/Updated Job Descriptions for new and existing clients. Lakeshia P. Ruffin
**************@*****.***
Higginbotham HR Services Smyrna, GA Continued
• Completed and managed electronic, employee filing system in ATS.
• Initiated/completed offboarding documents and exit interviews with former employees.
• Created Spreadsheets/Pivot Tables to update/mange client recruitment websites and marketing efforts.
• Managed employee relations and diversity programs.
• Initiated and monitored the Leave Management process for employees on ADA/FMLA/PL/WC/Military Leave.
• Served as liaison for DOL, WC and UE claims.
• Updated weekly payroll and labor allocations in NOVAtime for new hires.
• Managed monthly training programs for employees at various properties in various states. The Intersect Group (for Higginbotham), Smyrna, GA October 2020 – March 2021 HR Generalist
Responsible for hiring, onboarding, coordinating and managing employment processes for a HR Consultant Firm.
• Administered HR Policies and Procedures.
• Supported HR office and operations.
• Conducted investigations and research for applicants/candidates.
• Completed recruitment/hiring process for new hires.
• Entered new, present and terminated employee information into HRIS.
• Processed and communicated conditional offers of employment to candidates.
• Updated ATS (Applicant Tracking System) daily and in accordance with company guidelines.
• Utilized Alliance/Allpay (HRIS) to track and complete onboarding and offboarding documents for employees.
• Analyzed and processed confidential (new hire) documents for clients, recruits and new hires. UPS United Parcel Service, Forest Park, GA September 2020 – October 2020 Seasonal HR PT Supervisor
Responsible for end-to-end recruitment process for busy, Logistics Company.
• Administered HR Policies and Procedures.
• Facilitated presentations and training programs.
• Supported HR office and operations.
• Conducted investigations and research for applicants/candidates. The GEO Group, LLC, Robert A. Deyton Detention Facility, Lovejoy, GA July 2016 – July 2020 Human Resources Manager (Robert A. Deyton Detention Facility) November 2018 – July 2020 Responsible for coordinating and maintaining employment processes for 246 employees and/or new hires at a busy, 748- bed U.S. Marshals Facility.
• Served as advisor to Facility Administrator and Facility Management on Human Resources issues.
• Acted as liaison between facility management and Regional/Corporate HR.
• Hired, Trained and Managed Human Resources staff who governed employment processes for over 246 employees.
• Coordinated recruiting and hiring efforts to meet monthly and annual goals.
• Co-created methods and/or processes to enhance a positive candidate hiring experience.
• Adjudicated and disposition(ed) applications and background reports according to company/client policies.
• Prepared/Maintained personnel records/files in accordance with ACA, OFCCP, U.S. Marshall and company standards.
• Administered/tracked employee orientation, employee mentor program and employee developmental training.
• Assisted and provided guidance for progressive discipline, standards of conduct and terminations.
• Worked in conjunction with Office of Professional Responsibility (OPR) on all internal investigations.
• Entered new, present and terminated employee information into HRIS (Infinium).
• Maintained records of insurance/benefits coverage, retirement plans and other personnel transactions.
• Served as EEO specialist and maintained Affirmative Action Plan.
• Coordinated all FMLA and ADA (Reasonable Accommodation) efforts.
• Monitored Unemployment claims and Workers Compensation claims between employees and vendors. Lakeshia P. Ruffin
**************@*****.***
Human Resources Manager (GEO Group-South Bay Correctional Facility) July 2017 – November 2018 Responsible for coordinating and maintaining employment processes for 394.5 employees and/or new hires at a busy, 1,927- bed Department of Corrections Facility.
• Served as advisor to Facility Administrator and Facility Management on Human Resources issues.
• Acted as liaison between facility management and Regional/Corporate HR.
• Hired, Trained and Managed Human Resources staff who governed employment processes for over 320 employees.
• Coordinated recruiting and hiring efforts to meet monthly and annual goals.
• Co-created methods and/or processes to enhance a positive candidate hiring experience.
• Adjudicated and dispositioned applications and background reports according to company/client policies.
• Prepared and maintained personnel records and files in accordance with ACA, OFCCP and company standards.
• Administered/tracked employee orientation, employee mentor program and employee developmental training.
• Assisted and provided guidance for progressive discipline, standards of conduct and terminations.
• Worked in conjunction with Office of Professional Responsibility (OPR) on all internal investigations.
• Entered new, present and terminated employee information into HRIS (Infinium).
• Maintained records of insurance/benefits coverage, retirement plans and other personnel transactions.
• Served as EEO specialist and maintained Affirmative Action Plan.
• Coordinated all FMLA and ADA (Reasonable Accommodation) efforts.
• Monitored Unemployment claims and Workers Compensation claims between employees and vendors. Recruiting Coordinator (GEO Group-Corporate Offices) July 2016 – July 2017
Responsible for end-to-end recruitment process for busy, corrections, detentions and mental health corporation.
• Co-developed new In-house Recruiting department for private detention corporation.
• Created, Managed, Audited and Closed 5 to 10 (multi-position) requisitions per week.
• Sourced qualified candidates through various recruiting channels.
• Conducted phone screens to prequalify applicants for various positions.
• Scheduled qualified applicants for second level screenings with Human Resources and management staff.
• Processed and communicated conditional offers of employment to candidates.
• Started and completed onboarding process for new hires.
• Initiated background screening reports according to federal, state, and contracting agency requirements.
• Analyzed background reports to determine candidate’s suitability for employment.
• Adjudicated background reports according to FCRA Guidelines.
• Updated ATS (Applicant Tracking System) daily and in accordance with OFCCP Guidelines.
• Completed “Special Projects” to include: HRIS Analyses, Data Mining Reports (using Pivot Tables), JD Amendments. Allegis Global Solutions, Hanover, MD October 2015– July 2016 Recruitment Coordinator (American Express Account—Ft Lauderdale, FL) Responsible for end-to-end recruitment process for busy, Global Solutions Company.
• Created, Managed, Audited and Closed 10 to 15 Requisitions per week.
• Coordinated and completed I-9’s for South Florida Region (of Allegis Global Solutions and American Express).
• Prepared and executed offer letters for new hires.
• Produced video and live interview platforms through third party vendor for applicants near and abroad.
• Initiated and monitored background verification process (through third party vendors) for new hires.
• Analyzed and processed confidential (new hire) documents for clients, recruits and new hires.
• Utilized Taleo (Recruiting Software) to track and complete onboarding documents for new hires.
• Served as Liaison between Vendors/Clients, Clients/Recruits and Recruiters/New Hires.
• Completed hiring process for 25 to 40 new hires per week. Lakeshia P. Ruffin
**************@*****.***
Stefanini Inc., Fort Lauderdale, FL June 2014 – October2015 Recruiting Assistant (Onboarding Specialist)
Responsible for processing and Onboarding recruits for busy, international, I. T. Staffing agency.
• Analyzed and processed confidential (new hire) documents for clients, recruits and new hires.
• Maintained and updated applicant tracking system.
• Utilized Maxhire, Taleo and Peoplesoft (Recruiting/HRIS Software) to complete onboard packaging for new hires.
• Served as Liaison between Clients and Recruits.
• Completed hiring process for 5 to 10 recruits per week. Guardsmark, LLC, Fort Lauderdale, FL June 2012 – June 2014 Security Supervisor (Federal Express Account)
Responsible for managing 6 to 10 full-time employees at a busy logistics company.
• Created, executed and managed a new client-specific training program for security personnel.
• Scheduled and instructed employees in corporate-mandated security procedures.
• Integrated cost-effective training for new security systems and equipment.
• Trained and certified new and existing employees in CPR and AED use.
• Created forms/systems to track and document merchandise for accuracy and quality control. Guardsmark, LLC, Fort Lauderdale, FL Mach 2006 – June 2012 Human Resources Specialist/Administrator
Responsible for recruiting, hiring, training and scheduling over 300 new applicants on company/client procedures and policies.
• Tracked and analyzed branch results, personnel cross-training reports to determine employment trends and effectiveness at various sites.
• Implemented incentive plans with the intent to capture and retain key employees.
• Implemented new office system that decreased state fines from $12,000 to $0 annually.
• Earned production bonuses for consistently exceeding the employee retention rate.
• Established job audits and job classifications for various clients.
• Trained employees during certification periods (for CPR certification and Class D licensing).
• Modified company’s background investigation procedure, which decreased the time between the hire date and the start date by .
• Facilitated job development, performance evaluations, promotions and merit increases.
• Coordinated and Managed employee benefits, incentives and travel reimbursement.
• Analyzed, computed and balanced weekly payroll for over 5,000 billable hours.
• Streamlined inventory recording process which decreased overspending on company warehouse items.
• Surveyed competition and growth opportunities through market research and forecasting.
• Obtained and interpreted data for bid estimates and proposals.
• Evaluated and used polygraphs, behavioral exams and other pre-employment screenings as hiring tools. TECHNICAL SKILLS
MS Office: Word, PowerPoint, Excel (Spreadsheets/Pivot Tables), Outlook (Scheduling/Meetings), Peoplesoft, Maxhire, Taleo, HRLogix, PeopleTrack, myHR, Infinium, Sterling, HireRight, Accurate, Aurico, IDS, CBES/CBAT (CareerBuilder), Hirevue, Kronos/UKG, Paylocity, Alliance/AllPay, Everify, S2Verify, Edge2Learn, SkillSurvey, Nova Time, Grace Hill, Cornerstone, Zendesk, ADP, Workday, Amazon Chime, CheckMedic, Trakstar, Smartsheets, Oracle, Formsite EDUCATION
Florida Atlantic University, Boca Raton, FL
Bachelor's Degree in Multimedia,
Florida Atlantic University, Boca Raton, FL
Human Resources Management Certificate
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