Customer Service Professional
Resume:
Melissa Javier-Brown
Contact
Email:
***************@*****.***
Phone:
Address:
Clinton, Maryland, 20735
Professional Summary
Compassionate professional with experience providing exceptional customer service. Highly responsive to my clients. Always looking to find solutions to a customer's inquiries. A team player who goes the extra mile to ensure customer satisfaction. Proven ability to build strong relationships with clients while providing quality care is always my ambition and goal.
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Experience
Elderly Caregiver
Comforcare, Clinton, Maryland / Dec 2023 - November 2024 Observed and reported changes in client condition to facilitate nursing intervention. Observed physical and mental condition, intake and output and exercise to monitor client condition.
Administered prescribed medications on time and accurately according to doctor's orders. Direct Support Professional
Fitzmaurice Community Services, Stroudsburg, PA / May 2016 - Dec 2019 Maintained records of services performed and condition of consumers. Supervised and assisted clients during showers and baths. Provided compassionate and patient care to individuals with disabilities in a residential setting. Conducted frequent assessments of the physical environment within the residence to identify potential hazards or risks.
Identified changes in client status or needs and communicated to supervisor. Directed clients in simple prescribed exercises or in use of braces or artificial limbs. Supported clients during difficult times such as grief counseling after the loss of a loved one or helping them adjust following an unexpected change in their routine. Assisted consumers with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
Administered medications to consumers based upon physician or nurse guidelines. Encouraged meaningful social interaction between residents by organizing events such as movie nights or game nights.
Followed infection control and safety policies and guidelines. Encouraged individuals to participate in leisure and social activities. Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
Admissions Counselor
New York University, New Yorķ, New York / May 1988 - Sep 2013 Analyzed transcripts of incoming students and evaluated test scores against university standards.
Provided counseling and guidance to prospective students on the admissions process. Planned and promoted career and employment-related programs and events, such as career planning presentations, work experience programs, job fairs, and career workshops. Ensured that students met graduation and college entrance requirements and wrote letters of recommendation.
Utilized customer service skills to respond to inquiries from students, parents, school counselors, and other stakeholders in a timely manner. Developed strategies for increasing diversity among incoming classes of students. Referred students to degree programs based on interests, aptitudes and educational assessments.
Prepared reports on students and activities as required by administration. Attended meetings, educational conferences, and training workshops and served on committees.
Implemented best practices for streamlining the admissions process across multiple departments within the institution.
Counseled students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning. Assessed needs for assistance, such as rehabilitation, financial aid and additional vocational training and referred clients to appropriate services. Coordinated communication between Admissions Office staff members on student application status updates.
Education
University of Phoenix
Phoenix, AZ
Human Services(Jan 2016)
Skills
Excellent customer service skills.
Active listening, effective communication, problem solving and adaptability. Relationship Building.
Demonstrating patience by maintaining composure and a positive attitude, even when dealing with difficult customers.
Emotional support by showing care and understanding. Providing comfort and validation to help a person cope with their experiences and emotions. Time management by planning and prioritizing. Identifying my goal and priorities, then allocating time accordingly.
Conflict resolution by focusing on open and honest communication, in order to find a solution that satisfies all parties involved.
Certifications
CPR Certificate
First Aide
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