Data Entry Customer Service

KOFOWOROLA JIMOH AFOLABI

*** ******** ******, *****

*******************@*****.*** 081********

https://www.linkedin.com/in/kofoworola-afolabi-7b40811b8 PROFESSIONAL SUMMARY

Highly skilled professional with extensive expertise in Microsoft Office Suite, data entry, and client-focused service. Demonstrates proficiency in CRM systems, effective listening, and de- escalation techniques. Adept at managing billing systems and call center software with a positive attitude. Committed to delivering exceptional customer service and continuously enhancing operational efficiency.

WORK HISTORY

Customer Support Executive 03/2024 - 09/2024

Whot.ng - Lekki, Lagos

• Implemented feedback collection system to improve service quality.

• Improved customer satisfaction by promptly addressing concerns and complaints.

• Enhanced company reputation with exceptional customer service skills.

• Utilized CRM software for effective customer relationship management.

• Upheld compliance with data privacy regulations during interactions with customers.

• Maintained detailed records of interactions for future reference and follow-ups.

• Collaborated with tech specialists to resolve complex product issues.

• Updated customers on special offers and promotions for increased revenue. Retail sales assistant 11/2022 - 01/2024

Shack Events-London

• Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.

• Maintained visual merchandising standards to attract potential buyers.

• Handled customer enquiries with professionalism, fostering positive brand image.

• Processed transactions at the till, ensuring accurate handling of card payments.

• Performed regular price checks for accurate labeling on shop floor.

• Accomplished store cleanliness by routinely tidying displays and shelves.

• Facilitated smooth day-to-day operations through compliance with company policies and procedures.

SKILLS

• Microsoft office suite proficiency

• Data entry proficiency

• Client-Focused approach

• Knowledge of CRM systems

• Effective listening

• De-escalation techniques

• Knowledge of billing systems

• Positive attitude

• Call-center software expertise

EDUCATION

Bachelor of Arts: Linguistics - University of Ilorin, Kwara State 09/2015-09/2019 Postgraduate Certificate: English Language and Linguistics - University of Westminster, London 09/2022-09/2023

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