Customer Support Representative

Bridget Sandra Nwosu

CUSTOMER SUPPORT REPRESENTATIVE

Houston, Texas 346-***-**** ******.*********@*****.***

Objective

Proactive and dedicated professional with a strong passion for tackling challenging tasks and embracing continuous learning opportunities. Known for a keen sense of urgency and a steadfast commitment to meeting deadlines and achieving excellence in all professional endeavors. Highly organized and efficient in fast-paced, multitasking environments, adept at prioritizing tasks to achieve objectives with creativity, enthusiasm, and a touch of humor.

Experience

AlU Learning Center Customer Support Representative Jan 2024 - Current

Manage an average of 50+ phone calls and 100+ emails daily, ensuring prompt and effective communication.

Assist over 200 students per semester with academic resources, improving their access to necessary materials and support.

Provide weekly updates on equipment status and completed tasks, maintaining a 95% on-time completion rate.

Coordinate and support the organization of 10+ campus events annually, contributing to successful and well-attended activities.

Enhance the educational experience for fellow students, receiving positive feedback from 90% of participants in satisfaction surveys.

Task Us Customer Representative Feb 2023 – Oct 2023

Delivered outsourcing digital services and next-generation customer experiences to over 50 clients, achieving a 98% satisfaction rate.

Processed 200+ insurance enrollment requests weekly via phone and email, ensuring timely and accurate execution.

Sent notifications of insurance approval to patients within 24 hours of adjudication authorization, maintaining a 95% on-time notification rate.

Provided monthly education and training to 100+ patients on optimal health insurance policies, enhancing their understanding and decision-making.

Ensured client needs were met in 100% of encounters, consistently receiving positive feedback.

Routed concerns requiring further assistance to appropriate departments, achieving a 90% resolution rate within 48 hours.

Value Max Pearl Customer Support Representative Jun 2021 – Jan 2023

Oversaw all customer service issues related to client sales, resolving 95% of issues within 24 hours.

Managed an average of 80+ phone calls and 150+ emails daily between customers and management, ensuring seamless communication.

Developed and maintained professional relationships with over 100 customers, co-workers, and management, fostering a collaborative environment.

Established 50+ client accounts and payment plans monthly, assisting customers with their inquiries and complaints, achieving a 90% satisfaction rate.

Provided knowledgeable answers to questions about products, pricing, and shipping status, maintaining a 98% accuracy rate.

Handled and resolved vendor calls on invoicing and payment issues, achieving a 95% resolution rate within 48 hours.

Tracked stocks of office supplies and placed orders when necessary, ensuring 100% availability of essential items.

Managed phone calls and correspondence (emails, letters, packages, etc.), maintaining a 99% response rate within 24 hours.

Conducted training sessions with supporting teams, enhancing their skills and knowledge, resulting in a 20% increase in team efficiency.

Education and Training

American Intercontinental University 2025

BS HealthCare Management

Udemy 2023

Anti-Money Laundering Concepts: AML, KYC, and Compliance

Udemy 2023

Excel Data Analytics in AML Financial Intelligence Analysis

Udemy 2023

End to End Anti-Money Laundering and KYC

Skills & abilities

Management

Problem-solving

Communication

Leadership

Microsoft Office tools

Contact this candidate