Sales Specialist Customer Service
Resume:
LEIF ROLAND KAUFMAN
** ****** ***** ****, ******, DE,, 19968 USA 302-***-**** ********@*****.*** Summary
Strategic and high-impact Sales Specialist recognized for consistently outperforming sales targets and propelling revenue growth in competitive landscapes. A master at navigating intricate sales cycles, I blend compelling communication with an in-depth product knowledge to forge enduring client connections. My proficiency in negotiation and ability to orchestrate favorable deals underscore my commitment to delivering unparalleled value. With a finely tuned awareness of market dynamics, I bring a relentless passion for surpassing expectations and am poised to make a substantial impact on the success of an innovative sales team.
Communication Skills
Negotiation
Product Knowledge
Customer Relationship Management (CRM)
Adaptability
Problem Solving
Time Management
Networking
Resilience
Emotional Intelligence
Skills
Tech Savvy
Presentation Skills
Closing Techniques
Team Collaboration
Self-Motivation
Market Research
Consultative Selling
Relationship Building
Organizational Skills
Follow-Up
Experience
Sales 11/2002 to Current
Villa Del Palmar Nuevo Vallarta
Maintained updated knowledge through continuing education and advanced training.
Achieved cost-savings by developing functional solutions to problems.
Modified existing software systems to enhance performance and add new features.
Recognized by management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Manufactured Home Sales 10/2001 to 10/2002
Homes Lancaster, PA
Sold 24 homes within the period of one year
Conducted thorough market analysis and research to identify potential clients and key competitors
Established and maintained strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.
Utilized effective communication and interpersonal skills to understand clients' needs and provide tailored solutions.
Monitored inventory levels of raw materials and ordered additional stock when needed. General Manager 01/1995 to 09/2001
Global Vacation Network Nuevo Vallarta,, Mexico
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Mitigated business risks by working closely with staff members and assessing performance. PA Probation and Parole, 10/1985 to 12/1994
Parole Agent
Managed diverse probationer/parolee caseload, ensuring compliance
Conducted surveillance, home visits, and prepared detailed court reports
Enhanced rehabilitation through community engagement and resource coordination
Collaborated with multidisciplinary team, represented the department in court
Planned and completed group projects, working smoothly with others. Child Protective Services, Caseworker 06/1982 to 06/1984 Schuylkill County Children and Youth,
Conduct thorough child welfare assessments, investigating abuse or neglect allegations in collaboration with professionals.
Develop and implement individualized case plans, working closely with families and service providers.
Provide crisis intervention, assessing immediate risks to children and coordinating safety plans.
Represent the department in court, offering clear and well-documented testimony on case details and progress.
Collaborate with community resources to address family needs, contributing to a protective environment for vulnerable individuals.
Education and Training
Bachelor of Science: Behavioral Sciences 1982
Pennsylvania State University Pennsylvania USA
1976
Williams Valley High School Pennsylvania USA
Interests
Hunting, Fishing, Hiking
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