A Team Customer Service

Amer Syed

253-***-**** ***********@*****.*** Phoenix, AZ 85008

SUMMARY

To obtain a dynamic career with the market leader which can harness my educational potential and experience in Administrative Management for the better productivity of Organization and development of self through determination and dedication. April 2011 - March 2016 Raza Communications, Chicago IL Administrative Trainee Negotiating with the Customers, providing them the best options available and enhance the productivity. Coordinating with Associates on maintaining Business contacts and enhance the productivity as a team, in co-ordination with Line Manager. Managing the given cluster professionally and thus converting the given leads into Closures. Identification of exact requirement of the customer and pitching with the suitable product according to his needs. Dealing with all reports and paperwork of US Customers and Clients of Raza Comm. Handling clients profile and maintaining their data base for future business communications and dealings. SKILLS

Excellent Communication and interpersonal

skills.

Self-Learner, Confident and Optimistic.

Willingness to learn new tasks sharply.

Ability to work individually and with a team.

Self-starter who can manage multiple tasks

simultaneously with minimal supervision.

Good in Negotiating with customers.

Interpersonal and written communication

EXPERIENCE

Assistant Restaurant Manager, Popeyes, September 2022-September 2023 Chicago, IL

Assisted in recruiting, training, and scheduling staff members. Provided leadership and direction to restaurant employees. Ensured compliance with health and safety regulations. Supervised food preparation, ordering of supplies, and inventory control. Resolved customer complaints in a timely manner.

Conducted daily inspections of the dining area to ensure cleanliness and orderliness. Assistant Store Manager, Urban grocers, March 2017-September 2022 Chicago, IL

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.

Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Maintained accurate records of all transactions, stock levels and employee performance metrics.

Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Ensured compliance with all safety regulations throughout the store premises. Analyzed market trends to identify opportunities for product expansion or improvement. Administrative Executive, Raza Communications, April 2011-March 2016 Chicago

Negotiating with the Customers, providing them the best options available and enhance the productivity

Coordinating with Associates on maintaining Business contacts and enhance the productivity as a team, in co-ordination with Line Manager

Managing the given cluster professionally and thus converting the given leads into Closures Identification of exact requirement of the customer and pitching with the suitable product according to his needs

Dealing with all reports and paperwork of US Customers and Clients of Raza Comm Handling clients profile and maintaining their data base for future business communications and dealings.

Administrative Assistant, Genpact India, September 2005-September 2007 EDUCATION AND TRAINING

Flight Attendant, Franklin Aviation School, Hyderabad, India August 2000 Flight attendant: Advance training how to be a flight attendant. B. COM

Accounting And Business Management, Little Flower Degree College, Hyderabad, India June 1998 Mercantile Law, Income Tax, Economics, & Accounti., St. Paul's Junior College, Hyderabad, India March 1995

ACCOMPLISHMENTS

Team Leader for Raza Communication Sales and Marketing Team - USA. Best Customer Sales Administrative of the Year award from Raza Communications. Fastest in the team to reach Annual Target marked by the Portfolio and consistently achieved 100% on Customer Satisfaction Survey Report month on month FY 2015. Successful completion of MBA Project from Genpact titled “Effectiveness of Sourcing through Internal Reference Program ”.

Annual Performance Gold Award-Certificate for Exemplary Performance and Demonstration of Values at workplace for the Year 2013 and 2014. Best performer of the Team and most disciplined, acknowledged by Site Leader –Raza Comminication.

First among the team of 18 new joiners to achieve the “Flash Target” in just 30days. DISCLAIMER

I hereby declare that the above written information/particulars are true to best of my knowledge and belief.

Contact this candidate