Systems Analyst Scrum Master

BHAVYA CHINTALAPATI E-MAIL: ************.******@*****.***

MOBILE: 270-***-****

Profile Summary

Dynamic and results-driven professional with over 14 years of experience in roles including Business Architect, Product Owner, Product/Business/Data/Systems Analyst, and Scrum Master, delivering innovative, data-centric solutions across the Banking, Financial Services, and Mortgage sectors. Expert in core business analysis activities such as eliciting and documenting requirements, performing gap and impact analyses, creating process flows, business rules, use cases, and Source-to-Target Mapping (STTM) to ensure alignment between business goals and technical implementations. Adept at business process modeling, data profiling, and data analysis to identify opportunities for optimization and strategic growth. Proven ability to bridge the gap between business and technology, translating complex problems into actionable insights.

Hands-on experience in collaborating with DevOps teams to coordinate CI/CD pipeline management, deployment activities, and release readiness. Skilled in defining Epics, Features, and User Stories in JIRA and VersionOne, while leading Agile ceremonies and facilitating cross-functional collaboration in Agile (Scrum, Kanban) and Waterfall environments. Experienced in UAT planning and execution, defect tracking, and production support with a strong focus on issue resolution and minimal disruption. Actively contributes to AI and ML-driven initiatives by gathering functional requirements and integrating intelligent solutions into existing systems. Recognized for exceptional communication, stakeholder engagement, and leadership skills, with a track record of driving successful outcomes across multiple concurrent projects while maintaining focus, flexibility, and precision.

Technical Skill Set

Business Modeling & Analytics

Aris, Alteryx, Figma, Collibra, Tableau, UML

Databases

Oracle 10g/11g/12c/19c, DB2 10.1/9.7, Teradata 12.x, SQL Server 2008/2005

Engineering & Infrastructure

DevOps & Automation

Database Tools

TOAD, Teradata SQL Assistant 12.0, Rapid SQL, MS SQL Server, MS Query

GUI / Tools

Confluence, Jira, MS Office Suite, MS Visio, MS Access, AbInitio, Rational RequisitePro, IBM DOORS, TIBCO

Testing & Defect Tracking Tools

LoadRunner, Quick Test Pro, HP Quality Center, ALM

Programming Languages

C, C++, Java, SQL, PL/SQL

Platforms

Windows, Linux, UNIX

Web Technologies

HTML, XHTML, .NET

Education

Master of Sciences in Information Systems from Stratford University, VA, USA (2009-2010)

Project Experience

Client: Fannie Mae, Reston VA Jan 2018 – April 2025

Role: Lead Business Architect/Product Analyst/Product Owner/Business Systems Analyst/Sr. Data Analyst

Lead Business Architect/ Product Analyst – Multifamily Risk Management

Led business architecture strategy to align with organizational goals, driving digital transformation and process optimization

Developed business transformation roadmaps, prioritizing initiatives by value, feasibility, and impact

Engaged stakeholders to identify high-impact AI use cases aligned with enterprise strategy and measurable outcomes

Analyzed end-to-end processes to identify inefficiencies and proposed AI-driven improvements

Collaborated with data teams to define KRIs, risk frameworks, dashboards, and iterative review processes

Directed cross-functional teams (IT, DevOps, Product) to execute strategic digital initiatives

Aligned CI/CD pipelines with business priorities to ensure seamless feature delivery and stakeholder satisfaction

Oversaw release planning and deployment validation to maintain system integrity and minimize downtime

Contributed to automated testing strategy, ensuring traceability and feature completeness

Acted as liaison between Business and IT to ensure technically feasible, agile-aligned solutions

Managed business architecture for Lender Risk Management, enabling platform modernization and legacy system retirement

Standardized workflows across architecture and deployment to enhance consistency and alignment

Led workshops to define processes, gather requirements, and translate them into user stories and acceptance criteria

Product Owner / Business Systems Analyst – Multifamily Securitization Team

Collaborated with Business Stakeholders to identify and document business needs and translate them into technical requirements

Collaborated with Product Owners and Technology Leads to create and prioritize backlogs

Worked with Architecture to define the product roadmap and vision

Defined Epics and Features, prioritized tasks to meet business needs

Managed Project Increment Features and facilitated Agile ceremonies

Defined requirements and acceptance criteria for features and user stories for IT and UI/IX, ensuring alignment with business goals

Collaborated with Data Governance to define and maintain business terminology in Collibra

Addressed blockers and provided weekly reports to stakeholders on progress and risks

Acted as liaison between team members and Agile Coach to ensure smooth Agile adoption

Defined Project Implementation Plan for seamless deployment into the production environment

Created and conducted UAT testing to ensure business requirements are being met

Executed pre-release production activities as part of the Path-to-Production process, ensuring readiness for seamless deployment

Conducted comprehensive release and post-release business validations to ensure successful deployment and alignment with business objectives

Sr. Data Analyst – Multifamily Securitization Team

Developed data validation processes to eliminate duplicate accounts, ensuring data integrity

Analyzed and profiled source system data to identify patterns, ensure quality, and address gaps

Collaborated with Data Governance to define and maintain business terminology in Collibra

Defined and validated data quality checks with IT for source and staging data

Validated data across source and consumer systems for consistency

Transformed business rules into SQL scripts for data validation in downstream applications

Performed data validations during various testing phases

Provided production support, identifying and resolving data issues with business and technology teams

Environment: Oracle 10g, MS Office, MS Visio, MS Access, TIBCO, Jira, Aris, Figma, Confluence, Tableau

Client: Freddie Mac, McLean VA May 2016 – December 2017

Role: Data Analyst

Data Analyst - Multifamily Operational Data Store (ODS)

Defined release scope and gathered business requirements in collaboration with stakeholders

Worked with SMEs to identify new products, data modifications, design considerations, and system constraints

Analyzed ODS and data warehouse models to identify gaps and recommended new design patterns

Collaborated with the design team to implement new design patterns and assess impact on production data

Documented data flow diagrams, system requirements, and historical data conversion in DOORS

Managed defect tracking and resolution during System Test and UAT through ALM.

Environment: MS Office, MS Visio, MS SQL Server, MS Query, DOORS, ALM, SharePoint, DataFlux, Rapid SQL, ER Studio

Client: Fannie Mae, Herndon VA February 2014 – May 2016

Role: Systems Analyst/Scrum Master

Senior Systems Analyst/Scrum Master – Multifamily Centralized Data Store

Documented outcomes from CDS, business, and tool design sessions.

Defined scope and acceptance criteria for user stories in Rally.

Created data flow diagrams and system requirements in DOORS.

Reviewed model changes and XSD contracts, providing team feedback.

Produced SDLC and production support documentation.

Streamlined requirements documentation using a metadata-driven framework to automate development.

Facilitated scrum activities including stand-ups, refinement, grooming, and planning.

Conducted source data analysis and created context diagrams.

Analyzed interfaces and interface control documents to recommend improvements.

Managed defect tracking and resolution during System Test and UAT with Quality Center (HP Tool).

Participated in cross-team meetings to gather requirements and document project scope and impact assessments.

Environment: Informatica, Toad for Oracle, Putty, FileZilla, Rally, MS Office, MS Visio, MS Project, DOORS, Quality Center, VersionOne

Client: CapitalOne Financial Corp, Richmond, VA July 2011 – December 2013

Role: Business Systems Analyst / Data Analyst

Business Systems Analyst - Basel II: Credit Risk

Collaborated with Customer Relationship Management, Risk Methodology, Market Data, and Risk Reporting teams to gather detailed requirements and use cases.

Created comprehensive functional requirements for market and credit risk systems.

Conducted data analysis and profiling, evaluating business reports to identify requirements and gaps.

Assisted Reference Data Management team with data profiling efforts.

Developed Source-to-Target Mapping documents with data lineage based on requirements.

Data Analyst - Basel II: Data Sourcing and Movement

Prepared business, system, and data requirements documents and use cases.

Documented project scope and designed Use Cases and UML models in Visio.

Defined data lineage as part of data governance.

Developed plans to address data quality issues and worked with business users to clarify data concerns.

Led the transition from Waterfall to Agile methodology, facilitating sprint planning and grooming.

Data Analyst - Mobile Wallet

Continuously expanded Subject Matter Expertise in the mobile/digital space, becoming a trusted advisor to business stakeholders.

Scoped and documented audit logging business, system, and data requirements.

Authored system requirements for capturing analytical data into the data warehouse.

Designed Use Cases and UML models using Visio.

Created Source-to-Target Mapping documents based on requirements.

Organized production support meetings, ensuring smooth releases and involvement in production verification and support.

Data Analyst - Mobile Deals

Scoped business, system, and data requirements for new subject area setup in the data warehouse.

Documented metadata for lookup/reference tables.

Participated in test case reviews and facilitated UAT (User Acceptance Testing).

Data Analyst - Mobile Audit Logging:

Analyzed the system to support audit logging development.

Managed large, complex databases containing millions to billions of records.

Reviewed system design documents, test cases/plans, and BAS documents.

Environment: AbInitio, Teradata SQL Assistant, UNIX, MS Office, MS Visio, MS Project, HPSM, VersionOne, Quality Center

Client: Intersections Inc., Chantilly, VA August 2010 – June 2011

Role: Requirements Analyst

Requirements Analyst - CapitalOne Monthly Score / ITAC Sentinel Product:

Collaborated with clients to gather and document client-level requirements.

Facilitated JAD sessions with cross-functional teams to obtain detailed requirements and secure buy-in.

Documented Use Cases and UML models to define processes and new requirements.

Participated in Code Walk-throughs and reviewed Test Plans and Test Cases.

Provided oversight during the requirements phase, ensuring requirements were detailed and aligned with technology capabilities.

Conducted requirements analysis, including Data Analysis and GAP Analysis.

Scoped and documented detailed requirements and use cases, supporting the development of new products and systems.

Analyzed existing systems to facilitate the development of enrollment channels/files.

Scoped project timelines and defined future project phases.

Managed defect tracking in HP Quality Center and created detailed production release plans.

Provided production support to ensure smooth transfer of enrollment channels/files to client services.

Environment: .NET, SQL server, MS Office, MS Visio, MS Project, MS Access, HP Quality Center

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