Executive Assistant Office Manager

Brenda J. Daniel

419-***-**** *************@*****.***

Executive Assistant/Business Office Manager

EXECUTIVE MANAGEMENT EXCELLENCE STRATEGIC PLANNING

"I am an Executive Assistant/Business Office Manager that possesses the skills necessary to effectively manage the daily operations of a business office. I am able to effectively communicate with both executive level management along with internal and external customers alike. I have a, “We can do it attitude” and can motivate employees with positive reinforcement. I am committed on a personal and professional level to set and to achieve high goals.” Core Competencies

Budgets

Calendaring

Organizational Excellence

Meeting & Event Planning

Time Management

Travel Arrangements

Technology Skills

Collection Efforts & Legal Filings

Continuous Improvement

Customer Service Excellence

Competitive Intelligence

Conflict & Problem Resolution

PROFESSIONAL EXPERIENCE

CHADWICK, ADLER, MAYES & DANIEL Sylvania, Ohio 2019 to 2025 Executive Assistant/Business Office Manager

Managed accounts receivable process, including invoicing, payment collection, and account reconciliation

Maintained accurate records of all financial transactions and updated customer accounts accordingly

Negotiated payment plans with customers experiencing financial difficulties while maintaining positive relationships

Resolved complex billing issues by conducting thorough research and analysis of customer accounts

Performed regular audits of customer accounts to ensure accuracy and compliance with company policies

Provided exceptional customer service by promptly responding to inquiries regarding billing matters or account balances

Maintained strong relationships with key customers, ensuring timely payment and resolving any billing issues

Investigated root causes of payment delays or disputes, implementing corrective actions as necessary

Closely monitored aging reports to identify potential bad debt risks and take appropriate actions

Served as a subject matter expert on accounts receivable matters during internal audits or external inquiries Brenda J. Daniel Page 2

LOS ANGELES SUPERIOR COURT Los Angeles, California 2017 to 2018 Executive Assistant

Extensive calendaring for travel, along with all travel reimbursement forms.

Past due account collections

Processing credit cards as needed

Daily posting of travel expenses to SAP for reimbursement.

Project Management of various courthouse activities/repairs projects

Daily SAP operations to generate Purchase Orders, Good Receipts, and invoicing.

Traveling to outlying courthouses for meetings with executive staff.

Human Resource Management for two (2) courthouses.

Managed all badging of employees and security access.

Processed legal documents as needed.

CITY OF TOLEDO Toledo, Ohio 2013 to 2017

Executive Assistant/Administrative Manager

Liaison between Directors, Commissioners, and other executive staff members with outside agencies

Extensive calendaring and travel arrangements

Meeting and event planning

Budget Committee member – Reviewed and prepared for mayoral approval

Legislation Committee Member, reviewing and writing legislation for presentation to City Council

Adjustment Committee member, completing the review and processing case information to send to customers

Processed legal documents for signature

Contract Review for mayoral signature

SAP utilization to generate Purchase Orders, Goods Receipts, and invoicing

Coding invoices and entering them into SAP for payment

Promoted to Administrative Manager, I was able to manage projects of clerical staff to meet the departmental specifications of the State of Ohio Charter

Assigned as Accounting Manager, performing duties as payables & receivable manager, generating Purchase Orders, compiling budget information for the City Council

State of Ohio Test Proctor

Developer of training materials for staff and staff trainer for CLE’s Brenda J. Daniel Page 3

EDUCATION

Master of Business Administration degree

UNIVERSITY OF PHOENIX

GRADUATED WITH HONORS OF DISTINCTION

Bachelor of Management degree

UNIVERSITY OF PHOENIX

Associates of Applied Business Paralegal Studies degree STAUTZENBERGER COLLEGE

PROFESSIONAL DEVELOPMENT

National Society of Collegiate Leadership, Member of NALA, Lambda Epsilon Chi, Alpha Beta Kappa, Delta Mu Delta Software Programs

Microsoft 365/Word/Excel/PowerPoint/Outlook

Access/Publisher/Wyatt

SAP/QuickBooks/Sage 300

SharePoint/AS400

NEOGov/Paycom/ADP/Dayforce

Google Docs/Legistar/IQMS/Job Scope/NetSuite

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