Customer Service Representative
Resume:
Dakisha
HAMIL
Phone
**************@*****.***
PROFILE
Address
Bronx, NY 10475
EDUCATION
A trustworthy customer service representative with over 3 years of experience in a fast paced financial institution. Strong numeracy skills in cash handling and transaction processing, computer literate in Microsoft Office. Successful in achieving goals and contributing to an efficient and customer-focused work environment. Exceptional customer service skills, exhibiting a positive attitude and professionalism while working under pressure to meet organizational goals and deadlines. EXPERIENCE
Label Crafts Jamaica Ltd. 2020-2024
Office Attendant
• Receiving and placing customer service telephone calls
• Answering questions about company's products or services.
• Processing orders and transactions.
• Serves customers by providing product and service information.
• Attracts potential customers by answering product and service questions
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Contributes to team effort by accomplishing related results as needed.
• Facilitate payment of invoices by contacting customers and processing card payments.
• Create or Update records with new files and information
• Respond to client request for estimates & statements
• Organize and dispatch documents and labels to overseas parties Front- Line Assistant 2013- 2018
Western Union, Hollison Superlube
• Providing pleasant and efficient services to high volume customers on a day-to-day basis resulting in daily targets being met
• Processing of customers bill payments in a efficient and timely manner
• Processing customers incoming and outgoing payments
• Foreign Exchange trading
• Vault processing, accepting brinks incoming money Records Clerk 2009-2011
Bank of Nova Scotia Ja. Ltd
Human Resources Department
• Filing of staffs record in a timely and efficient manner
• Preparing and assisting with staffs training plans and binders
• Imputing of staff information in the computer data 2011-2012
Spanish Town Learning Institute
Diploma in Practical Nursing
2008-2009
Portmore Community College
2003-2008
Old Harbour High School
High School Diploma
QUALIFICATIONS
& ACCOMPLISHMENTS
Caribbean Examination Council (CXC)
Principles of Business
Principles of Accounts
Electronic Preparations Management
Information Technology
English A
CSR Certification
VOLUNTEER EXPERIENCE
Ozanam Home for the Age
August 2012-October 2012
Nursing Assistance
SKILLS
• Filing
• Organizational
• Time Management
• Administrative
• Customer Service
CNA Certification
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