Sterile Processing Customer Service

Mark Benbow

Charlotte, NC ***** 980-***-**** ************@*****.***

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Summary

A professional leader with exceptional customer service experience as well as certified as a Sterile Processing Technician from IAHCSMM. I am highly organized and efficient in a fast paced environment. Able to prioritize effectively to accomplish tasks while maintaining a positive attitude and strong work ethics. Efficient Processing Coordinator known for high productivity and ability to complete tasks swiftly. Specialize in workflow optimization, data management, and regulatory compliance which streamline operations. Excel in communication, problem-solving, and adaptability, ensuring seamless processing environments. Skills

Workflow Coordination

Deadline Management

Computer Proficiency

Production Oversight

Employee Supervision

Performance Management

Inventory Management

Vendor Management

Effective Communication

Multitasking and Organization

Teamwork and Collaboration

Workflow Planning

Multitasking

Coaching and Mentoring

Experience

STERILE PROCESSING COORDINATOR 09/2024 - Current Atrium Healthcare - Charlotte, NC

Reviewed customer orders to ensure accuracy and completeness of information prior to processing. Developed and maintained filing systems for processed documents. Coordinated with internal departments to resolve discrepancies in customer orders. Maintained up-to-date knowledge of industry regulations related to processing activities. Identified areas of improvement within the department's processes and proposed solutions. SECOND SHIFT SUPERVISOR 04/2015 - Current

Prisma Healthcare Tuomey - Sumter, South Carolina

Receiving dirty instruments from the operating room and cleaning them to the strictest of standards Setting proper parameters for steam-machines for various instruments such as time, temperature, and pressure Decontaminated and sterilized instruments, medical supplies and equipment, and assembled, wrapped and sterilized trays of instruments

Followed proper Standard Precautions while in decontamination and sterilization areas Monitored biological and chemical wash solution to ensure quality and consistency for decontamination of instruments and medical equipment

Sorted mismatched sets of instruments, trays, and medical equipment and made them available to sterile processing customers in a timely manner

Restocked, labeled, and maintained inventory, submitted requisitions, collected and distributed instruments, trays, crash carts, and facility medical equipment

Performed environmental maintenance duties and assisted in maintaining inventory levels in sterile processing, the operating room, and in equipment storage areas

Verified that equipment functioned properly, requisitions for equipment maintenance, repair or replacement, and removed defective equipment

Assisted with maintaining established departmental policies and procedures, objectives, and quality improvement, safety, and environmental and infection control standards Changed autoclave charts daily, dating and initialing each chart load. Education and Training

Crestwood High School - Sumter, South Carolina High Diploma 05/1999

Personal Information

Title: Certified Sterile Processing Technician

References

Sandra McElveen, Sterile Processing Manager, Prisma Healthcare Tuomey, 129 North Washington Street, Sumter, SC, 29150, 843-***-****, ******.********@************.*** Wanda Colclough, 27 Rowland Avenue, Sumter, SC, 29150, 803-***-****, 803-***-****, ************@*****.*** Stephenie Ortiz, Food Lion Customer Manager, 124 St. Thomas Street Apt 207, Rock Hill, SC, 29730, 470-***-****, ******************@*****.***

April Whitfield, Senior Consultant, 403 Wing Bar Lane, Blythewood, SC, 29016, 803-***-****, *****.*********@******.***

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