Customer Service E-Commerce
Resume:
Karim Velazquez
Miami, FL *****
*************@*****.***
Proficient on MS Office Suite
Experience Multitasker
Experienced Office Leadership Proven
Reliability
Confidentiality
Typing Speed 60 WPM Bilingual
Excellent communication skills
Authorized to work in the US for any employer
Work Experience
Online Sales Coordinator
Vondom Online Division - Miami, FL
January 2022 to January 2024
A lifestyle, a way of being. That’s Vondom. Vanguard In & Out furniture made with passion. Designed by and for dynamic people, innovators, curious types… like you, who enjoy fashion and trends, and demand the best quality in everything around them. Customer Service is crucial.
• Team player with excellent communication skills
• The role primarily deals with locating, pulling, packing, and shipping internet orders that are assigned to the store for fulfillment
• Accuracy, comfort with deadline pressure, and the ability to maintain ongoing interactions with store customers, coworkers, and the customer service personnel are keys to this position.
• Experience in Fulfillment Warehouse Fulfill and organize orders to ensure customer delivery process is efficient and accurate
• Create accurate shipping documentation for domestic shipments,
• Locating, pulling, packing, and shipping internet orders that are assigned to the store for fulfillment
• E-commerce and EDI experience
• Experience in E-commerce; Vendor Central and related platform administrative tools
• Intermediate to Advanced Excel skills
• Basic familiarity with HTML
• Ability to learn and operate proprietary software
• Self-motivated and able to work independently as well as part of a team in a fast-paced environment with changing priorities and show constant entrepreneurial initiative
• Strong project management skills
• Strong analytical skills to guide business strategic decisions Taking care of vendors online and providing customer service. Assist and taking responsibility for top vendors of the business. Input data in a system that records data for the high end clients. Collaborate and assist and communicate with in staff and colleagues about logistics. Making invoices and budgeting plans. Develop strong relationship with my clients and customers with key products and or items and executives in preparing sales reports and being a leader in the online division. Market the items and products to sell. Also assist with operations. Seasonal
Allied Engineering (Temporary - Pinecrest, FL
October 2021 to October 2021
Allied’s comprehensive inspection services include residential, commercial and environmental assessments. We are proud to lead the field in home and building inspections in Florida, and continuously strive to meet the evolving needs of the market.
* Work and have communication with lawyers and the inspections providing information to log into system
* Assist with scheduling
* Assist answering the phones
* Data entry request for damage inspections and or Cost estimates or both
* Invoices
* Serve as a link between law firm and updating request when possible and updating them dates for their inspections for their clients
City Hall of Homestead. (Temporary)
Government
ITS Administrative Assistant- (Information Technology Services) July 2021 to October 2021
* Assist staff with support in their Desktop or software,
* Access needed to get into the mainframe.
* Make a ticket from their emails to be counted for.
* Contribute to team effort by accomplishing related results as needed.
* Work on the mainframe as a point of reach to download and upgrade. Office Administrator
Children's Rehab Network - Palmetto Bay, FL
April 2021 to June 2021
Contract Work – (employment ended because company closed during pandemic)
* Supervises that the administration workstations and inventory closet in each center are organized.
* Obtain signatures from PCP (Primary Doctors) for therapy and PPEC Plans of Care and Evaluations
* Supervises general filing in each center.
* Assists Director of Therapy processing and entering EQ Health information.
* Serves as link between patients’ services and billing staff to coordinate and provide all information needed to process and collect charges.
Administrative Assistant / Clerk
Hinshaw & Culbertson LLP - Coral Gables, FL
May 2020 to April 2021
* Greet and assist visitors to the office and provide general support (answer questions, photocopy, etc.)
* Manage the birthdays and sending out gifts to clients.
* Organize and schedule meetings and appointments in conference rooms, including assisting sub- tenants with conference room needs
* Managing Calendars and adding meeting, taking minutes
* Enter vendor invoices into Chrome River, investigate past due invoices and ensure payment
* Print documents for other staff/attorneys, supporting in other tasks as asked
* Ensure evening mail and UPS packages are sent
* Back-up office services personnel when absent
* Book Travel arrangements, and calling referral source for luncheons Administrative Assistant
Lennar Corporation - Miami, FL
January 2020 to March 2020
Contract Work – (employment ended because company closed during pandemic)
* Worked shift board, monitoring in answering phone calls, data entry using excel
* Organizing clients with security to their appropriate executive area
* Providing support to the executives and giving general support to the offices by coordinating meetings
* Maintaining their calendars.
Youth Counselor
YMCA of Greater Miami - Miami, FL
January 2019 to August 2019
Contract Work – (employment ended because they transfer the children to Texas)
* Provides safety and security to the facility through proper youth supervision. .
* Participate as a member of the facility treatment team, assisting youth with meeting performance goals.
* Completes observation checks and provides role model behaviour to assist youth with problem solving and competency development.
* Makes every attempt to minimize adverse effects of confinement by supporting the juveniles' physical, emotional, educational, and social development and to maintain the atmosphere as non-threatening as possible.
Administrative Assistant Clerk III / Executive Assistant Community Health of South Florida, INC. - Miami, FL January 2012 to January 2019
* Checks voicemail and prioritizing emails regularly and ensures that emergencies, such as faculty absences are communicated immediately.
* Gathering documents to prepare for meetings.
* Schedule Appointments and maintain and updates supervisor’s daily calendar.
* Screen all incoming calls, inquiries, visitors and correspondence, and route accordingly
* Maintain Confidentiality of highly sensitive information
* Manage complex off administrative work requiring the use of independent judgement and initiative.
* Strong organizational skills and ability to prioritize multiple tasks seamlessly with a strong attention to detail
* Acts as receptionist area by answering telephone, transferring calls to the appropriate person and greeting visitors.
* Take Dictation, monitor meeting by taking minutes. Comprehensive Health Services
Comprehensive Health Services - Homestead, FL
(CHS) is a for-profit medical management services provider that contracts with the United States federal government. A Caliburn Company, supports the health and well-being of civilian and military workforce partners.
Education
High School Diploma
West Anchorage High School - Anchorage, AK
August 1998 to May 2003
Business Fundamentals
Miami Dade College - Kendall, FL
Associates of Science in Early Childhood Education Ashworth University - Norcross, GA
Skills
• EDI
• E-commerce
• Account management
• Leadership
• Typing
• Accounting
• Personal assistant experience
• Windows
• Microsoft Access
• HTML5
• Human resources
• Analysis skills
• Project management
• Google Suite
• Sales
• Logistics
• Purchasing
• Front desk
• Warehouse experience
• Negotiation
• Office management
• Clerical experience
• Procurement
• Data analytics
• Hospitality
• Presentation skills
• Mac OS
• Customer acquisition
• Payroll
• Accounts payable
• Cash register
• Product management
• Communication skills
• Data Warehouse
• B2B
• Pricing
• Microsoft Excel
• Management
• Google Docs
• Paralegal experience
• Customer service
• B2B sales
• Order fulfillment
• Cash handling
• Team management
• Data warehouse
• Childcare
• Teaching
• Nannying
• Proofreading
• Data entry
• English
• Phone etiquette
• Bilingual
• Organizational skills
• Furniture sales
• Computer skills
• Adobe Photoshop
• Order entry
• Property management
• Microsoft Office
• Administrative experience
• Bookkeeping
• Driving
• Writing skills
• Time & attendance systems
• Office experience
• Spanish
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Outlook
• Time management
• Executive administrative support
• Event planning
• Word processing
• Microsoft Outlook Calendar
• Medical office experience
• Customer support
• IT
• Outdoor work
• 10 key typing
• CRM software
• Filing
• HIPAA
• Basic math
• Machine learning
• Salesforce
• Calendar management
• Inside sales
• Dental office experience
• Patient care
• Medical administrative support
• Customer relationship management
• Help desk
• Supervising experience
• Databases
• Mobile devices
• Relationship management
• Accounting software
• Computer literacy
• Maintenance
• Facilities maintenance
• Customer retention
• Early childhood education
• Sales support
• DocuSign
• Patient service
• Adobe Acrobat
• High-end sales
Certifications and Licenses
First Aid Certification
CPR Certification
Life & Health Insurance License
Driver's License
Child Development Associate Certification
Contact this candidate