Patient Services Coordinator

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MARICARMEN GONZALEZ

*************@*****.*** 305-***-**** Hialeah Gardens, FL 33018

SUMMARY

Results-oriented healthcare professional with a strong track record of driving remarkable clinical and administrative performance. Adept in streamlining patient services, ensuring rigorous regulatory compliance, and fostering positive patient experiences. Complementary strengths in healthcare education include curriculum development, effective faculty mentorship, and strategic leadership in clinical and administrative operations, encompassing billing optimization and successful student retention initiatives.

EXPERIENCE

Adjunct Instructor

FTC Homestead Campus — Jun 2024 – Feb 2025, Miami, FL 33189

Delivered comprehensive instruction in clinical and administrative subjects including EKG, phlebotomy, OSHA, CPR, EHR fundamentals, medical terminology, insurance processing, and patient collections. Balanced theoretical instruction with hands-on lab training aligned with industry standards.

Designed lesson plans, facilitated classroom engagement, evaluated student performance, and provided mentorship to support academic achievement and certification preparedness.

Contributed to student retention efforts, maintained attendance and academic records, and supported compliance and quality improvement initiatives across the program. Patient Coordinator/Navigator

Optum Health — Sep 2023 – Jul 2024, Miami, FL 33165

Verified insurance coverage, secured prior authorizations, and processed accurate claims and remittances.

Managed referrals via EHR platforms (eClinicalWorks, ePRG), ensuring timely follow- up and compliance with HEDIS standards.

Assisted in patient intake, clinical procedures, diagnostic testing, and documentation, promoting efficient and compassionate care delivery. Emergency Medicine GME & ATLS Coordinator

HCA Florida Kendall Hospital — Jan 2022 – May 2023, Miami, FL 33175

Ensured ACGME and ACS compliance for residency and trauma training programs.

Organized and facilitated ATLS courses, simulation labs, and trauma scenarios with high-fidelity mannequins.

Coordinated scheduling, onboarding, and evaluations for residents; streamlined communication among faculty, administration, and learners. 2

Patient Coordinator / Medical Assistant

Coral Reef Medical Group — Jan 2021 – May 2022, Miami, FL 33176

Supported physicians in high-volume clinical settings during the COVID-19 pandemic.

Conducted patient intakes, assisted with procedures (phlebotomy, EKGs), administered medications, and maintained accurate EHR documentation (Epic, HEDIS).

Directed insurance documentation, billing, and patient education to ensure compliance and satisfaction.

Program Director & Medical Assisting Professor

Southeastern College / Keiser University — Dec 2010 – Dec 2020, Miami, FL 33176

Directed the Medical Assisting Associate Degree Program, overseeing curriculum design, regulatory alignment, and faculty leadership.

Delivered lectures and lab instruction in medical procedures, administrative workflows, and patient care teaching all the courses of the wheel of the Medical Assisting Associate Program.

Achieved the #1 certification exam pass rate for three consecutive years through high- impact instruction and academic support.

Led faculty development, externship placement, and student retention strategies to enhance program outcomes and institutional reputation. EDUCATION

University of Medicine Carlos J. Finlay – Camagüey, Cuba Medical Doctorate (Equivalent to U.S. Bachelor of Science) Graduated: 1989

Miami Regional University – Miami, FL

Master of Science in Nursing (MSN)

Graduated: 2024

LICENSES & CERTIFICATIONS

Certified Medical Assistant (CMA) – National Healthcare Association (NHA)

CPR Certification

OSHA Certification

HIPAA Compliance Certification

Skills

3

Patient Coordination & Advocacy

Healthcare Administration

Program Management

Case Management

Electronic Health Records (EHR) Systems: eClinicalWorks (eCW), including ePrescribe, HEDIS Analytics, EPRG, ICD-10 and CPT

Learning Management Systems (LMS): Moodle, Canvas, Blackboard, Google Classroom

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Volunteer and Social Work.

Communication & Interpersonal Skills

Instructional & Presentation Skills

Bilingual: English & Spanish

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