Restaurant Manager Customer Service
Resume:
Thilina Dushmantha Jayakody
Assistant Restaurant Manager with 4years of management experiences (9+ years f&b experiences )managing a high-quality and fast- paced star restaurant. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling techniques. Looking to use my strong leadership skills and proven track record of assisting restaurants to achieve new levels of profitability and efficiency for you.
Work experience
Assistant Restaurant manager
The Gathering Bistro
Italian restaurant Kuwait
(2022/09/06– present)
● Assisting the general manager in organizing, planning and implementing strategy
● Coordinating day-to-day operation
● Ensuring that company guidelines are followed
● Setting up and organizing schedules
● Devising and setting up objectives to boost company productivity
● Ensuring that goals and objectives are met
● Maintaining a safe and clean work environment
● Interviewing and recruiting new employees
● Providing training to employees
● Delegating tasks to employees
● Supervising, leading and motivating employees
● Reporting any problems or accidents to senior management
● Filling in for senior management in case of their absence
● Helping with monitoring and tracking operating costs, budgets and resources
● Creating reports, analyzing, interpreting and presenting data
● Working with clients
● Monitoring customer and client satisfaction
● Managing customer complaints and resolving their issues
● Assisting with procurement of inventory and supplies
● Supporting the general manager as needed
Restaurant Supervisor
Universal Food Company
Semi Fine dining restaurant kuwait (select360mall)
(2020/07/01–2022/08/27)
• Managing workflow.
• Training new hires.
• Creating and managing team schedules.
• Reporting to HR and senior management.
• Evaluating performance and providing feedback.
• Identifying and applying career advancement opportunities.
• Helping to resolve employee issues and disputes
Senior captain waiter
Universal food company
Semi Fine dining restaurant kuwait (2019/11 to 2020/06/30) thilinadushmantha518@gmail.c
om
(WhatsApp Regular no
http://linkedin.com/in/thili na-d-
387552125
Nationality:srilanka
Birthday:11:07:1989
Address-: kuwait(salmiya)
Execute top quality customer service, including the greeting the guests in a Friendly manner as they arrive, receiving orders & accommodating the needs & requests
Competently utilize the pos to process the customer orders, complete payment transactions & issue receipts.
Maintain seamless day to day restaurant operations by deploying in depth knowledge of appropriate food handling techniques, such as proper soup temperatures & equipment cleaning procedures.
Design and delivery adequate training to 6 Newly hired waiter / waitress to acquaint them with the restaurants operation procedures, routine, policies, standards & best practice.
Persuasively introduced new menu item to customers and up selling food & beverage increase in customer purchases & subsequently boosting the monthly sales revenue
Captain waiter
The regency hotel kuwait (01/04/18-01/11/19) In Room Dining ( 24/7)
Orchestrated exemplary service by greeting the guests courteously, taking order by phone, answer the call for guests & giving information, making sophisticated recommendations when requested, which resulted in over 90% customers satisfaction rate on based on feedback survey.
Persuasively introduced new menu item to customers and up selling food & beverage increase in customer purchases & subsequently boosting the monthly sales revenue
Received guest call & give a right information about hotel, regarding Resturent food, special offers.
Take order, repeat order, confirmed order,up sell,explain we’ll about order,Followed special guest request, mention time, payment method, thanking,give order to kitchen (kot), check order, pick up,deliver, clearance & guest feed back all completely followed shift by shift
Make report, hand over shift.
Waiter/Store keeper
The regency hotel kuwait (16/04/14-31/03/2018)
Banquet Department/out side catering event
Orchestrated exemplary service by greeting the guests courteously, taking order, & giving information, making sophisticated recommendations when requested, which resulted in over 90% customers satisfaction rate on based on feedback survey.
Arrange which is belongs to banquet all store which is linen, stationeries, vip function equipment, cutlery & crockery, table & chair, other & clean.
Daily BEO check & prepare the things for event, coordinate with banquet sales regarding set up, details about function & organizers.
Take knowledge about service from superior which is the service (set menu /passer round or buffet ) and set up wedding/meeting/ coffee break
Team work/ proper communication/ try to finish work before you leave & give a proper hand over next shift
Make event report,close check.
Other work experience
Accounting Clark
H.N.B.bank of srilanka (04-11-2013—31-03-2014)
Sales Representative
C.B.L. Pvt company (munchee biscuit) (02-2011–10-2013)
Accounting Clark
Damro furniture company (07-2010—01-2011)
Financial advisors
Union bank Plc (02-2010–-06-2010)
Education Qualification
Study in commerce & business management
(Kuli/ D:R:C:College srilanka)
Other Education qualification
AAT part 1,2,3, complete (associate of accounting technicians srilanka)
CAP complete (computerized accounting packages)
i. Accpac
ii. Sage
iii. Myob
iv. Quick book
v. Tally
Microsoft office course complete
Skills & competencies
• Conflict Resolution
• Superior coordination
• Food safety & hygiene
• Training & Development
• Excellence customer service
• Quality assurance
• Multitasking
• Health & safety regulations compliance
• Team work
• Well communication
• Hard working
• Well listener
Courses &training
Food & beverage service professional
Active listening/communication/telephone stranded /hygiene &grooming
Food safety & food hygiene
Guest complain handling
Achievement
Employee of the month 2014 Oct :
Employee of the month 2015 dec:
Employee of the loyalty 2017
Employee of the loyalty 2018
Leader of the quarter 2022 January – April
Volunteer experience
o Working as a bar attender in regency hotel kuwait out side catering event in embassy & other
o Room dining training as barista 1 year regency hotel kuwait Interesting
Cricket . Reading . Play other indoor outdoor games Watching tv . Studying food& beverage
Language
English
Hindi (speaking only )
Arabic (general speak)
Sinhala
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