Front Desk Customer Service

Clermont, FL *****

305-***-**** *************@******.*** WWW: Bold Profile

Dedicated and versatile professional with over five years of experience in customer service, administrative support, and child care. Skilled in managing front desk operations, handling financial transactions, and fostering positive client relationships. Adept at working in fast-paced environments and delivering exceptional service. Currently seeking to leverage my diverse background and passion for helping others into a role that supports career growth, particularly in administration, education, or healthcare settings. My previous experience as a Medical Front Desk Receptionist at Miami Shores Animal Clinic has given me hands-on knowledge of veterinary operations. I managed front desk responsibilities, including scheduling appointments, updating medical records, and processing payments, all while ensuring a positive client experience. This role required strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment—qualities essential for success in any animal clinic setting. Additionally, my customer service experience across various industries, including Bravo Supermarkets and Dunkin' Donuts, has strengthened my ability to communicate effectively, handle client inquiries, and resolve issues professionally. My time as a daycare teacher has also honed my patience and adaptability, which are valuable when working with clients and their pets.

Customer Service

Problem-Solving

Administrative Management

Front Desk Management

Multitasking

Cash Handling

Payment Processing

Communication

Team Collaboration

07/2022 - Current Miami Shores Animal Clinic Miami Shores, FL Medical Front Desk Receptionist

Manage front desk operations, including scheduling appointments and maintaining client records

Assist clients with inquiries and provide exceptional customer service Handle administrative tasks such as processing payments and updating medical files

08/2021 - 07/2022 Little Dolphins Daycare Miami, FL Daycare Teacher

Supervised and cared for children in a safe and nurturing environment Developed and implemented educational and recreational activities tailored to age groups

Angelie Lamboy

Summary

Skills

Experience

Maintained clear communication with parents regarding their children's progress

10/2020 - 08/2021 Dunkin' Donuts Ives Dairy, FL

Crew Member

Provided prompt and friendly customer service at the counter and drive-thru

Prepared and served food and beverages following company guidelines Assisted with maintaining cleanliness and organization within the store 03/2017 - 08/2019 Bravo Supermarkets West Park, FL Customer Service Representative & Cashier

Operated the cash register and managed daily cash transactions Transitioned to customer service, handling Western Union, Boss Revolution, lottery, and bill payments

Ensured customer satisfaction by addressing inquiries and resolving issues promptly

01/2020 North Gardens High School Miami Gardens, FL High School Diploma

Education and Training

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