Customer Service Representative, Collections, & Warehouse experience
Resume:
Christy Ball
Detail oriented customer service representative with 10+ years experience
**** ***** **, *********, **, 43023
**********@*****.***
Detail-oriented customer service representative with over 10 years of experience excelling in call centers and collections. Demonstrates strong negotiation and communication skills, leading to higher recovery rates and improved customer satisfaction. Proven ability to adapt to customer needs and implement effective solutions, driving team success and compliance with regulations. Employment history
Apr 2022 - Present
Collection Representative
Bread Financial at Columbus, OH
Oct 2019 - Mar 2022
Lead Warehouse Associate
Newell Brands at Etna, OH
• Responsible for packing orders safely and accurately and sending out as soon as possible to the customers.
• Moved materials in the warehouse and maintained inventory and stock supplies.
• Maintained a safe working environment and kept the workstation always clean.
• Followed all company policies and rules.
Jan 2011 - Aug 2018
Property Management Assistant/Customer Experience Team Lead Custom Colors at Pataskala, OH
• Organized, planned, and monitored the customer service department to ensure optimized interaction between the company and clients.
• Guided and directed the activities of customer service representatives to ensure their interactions with clients reflected positively on the company.
• Provided quick responses to client inquiries and questions using social media platforms as an avenue for prompt resolution of customer issues.
• Collected, analyzed, and interpreted customer interactions data to identify requirements and information useful for optimizing the customer experience team.
Manage daily collections, contacting overdue clients to secure timely payments. Professionally handle inbound and outbound calls, adhering to scripts. Negotiate payment plans and process payments efficiently. Maintain a customer-friendly approach while managing accounts. Stay updated on and comply with federal and state laws. Identify and resolve customer disputes effectively. Engage in problem-solving and decision-making activities as needed. Streamlined collection processes, achieving higher recovery rates and improved customer satisfaction through effective negotiation and payment plan implementation.
Apr 2007 - Nov 2010
Collection Supervisor
RMG. Inc.
• Managed day-to-day operations of the collections call center environment.
• Monitored, measured, and managed employee performance according to the established criteria.
• Supported the workforce management function by ensuring collections representatives adhered to the daily dialer schedule.
• Monitored telephone reports on a weekly basis to ensure contact per day quota was achieved.
• Monitored telephone calls for quality control.
• Conducted weekly audits of collector accounts.
• Provided necessary training to job requirements and current employees on policies and procedure changes. Education
Aug 1991 - May 1992
Associate's in Nursing
Central Ohio Technical College at Newark, OH
Aug 1988 - Jun 1990
High school diploma in GEC Requirements
Lakewood High School at Hebron, OH
Skills
Negotiation Computer Skills
Medical Collection Computer Operation
great written and verbal communication skills
Experienced Experienced
Experienced Experienced
Experienced
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