Human Resources Manager

SR

SUZANNE C. RIVERA

**********@*****.*** 321-***-**** Pembroke Pines, FL 33024

Seasoned Human Resources Manager with broad experience in employee relations, recruitment, and benefits administration. Possess strong expertise in developing efficient HR policies and procedures, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency. Notable success in mentoring and coaching teams to deliver top performance. ADP

Employee relations

Benefits administration

Human Resources

Payroll management/ ADP, Ultipro, Paycor

Workers' compensation

Property Management

Recruiting

Performance Management

Employee Orientation

Management

UltiPro

Yardi and One Site

RealPage

OSHA filings

Employee Recognition

RKW Rivergate Residential Doral, FL

Human Resource Manager

01/2018 - Current

Responsible for all HR Aspects for several locations throughout the US HRIS (Ultipro and Paycor) entries, reports and maintenance Employee Recognition Program and Events

Employee mediation from investigating complaints to counseling Open Enrollment and insurance enrollment

Payroll entries and reports

OSHA filings

Recruiting backup and screening

Workers Comp claims

Unemployment Claims and Hearings

BG MultiFamily Fort Lauderdale, FL

Temp Assignment - Leasing and

Marketing Professional

04/2017 - 12/2017

While achieving personal goals worked at various properties temping utilizing Yardi, Voyager, ADP Advantage, Ultipro

Gateway Terrace/ Westminster

Communities of Florida Fort Lauderdale,

FL

Property Manager

08/2010 - 03/2017

Responsible for a 257 unit HUD property managing staff of 10-15 Oversaw Resident Services, Leasing, Maintenance

Maintained above average scores on REAC and MOR inspections Managed and oversaw daily operations and budget of site Implemented cost-effective maintenance strategies, resulting in a 50% reduction in property maintenance expenses over 1 year. Developed positive relationships with staff and residents contributing to a high resident satisfaction rate and reduced employee turnover. Summary

Skills

Experience

Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living and work environment.

Implemented a tenant retention program, resulting in a 40% increase in lease renewals and a reduction in vacancy rates

Collaborated with contractors and vendors for property repairs and improvements.

Managed and optimized property budgets, tracking income and expenses each year and implementing financial strategies that resulted in a 35% overall profit.

Developed and implemented emergency response plans, ensuring the safety and well-being of tenants in the event of unforeseen circumstances Conducted market analysis to set competitive rental rates, contributing to increased property revenue and market competitiveness Implemented sustainable and energy-efficient practices, resulting in a reduction in utility costs and contributing to the property's environmental responsibility

Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations

Handled tenant conflicts professionally and effectively, maintaining positive relationships and minimizing legal fallback. Implemented preventative maintenance programs, extending the lifespan of property systems and reducing overall maintenance costs. Conducted and encouraged staff training sessions for maintenance and office personnel, enhancing productivity and performance Developed positive relationships with property owners, providing regular updates on property performance and financial outcomes Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets

Participated in community outreach programs, representing the property and building positive community relationships.

Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial ownership. Westminster Communities of Florida

Orlando, FL

Human Resources Generalist

11/2001 - 10/2010

From 2001 thru 2010 responsible for the HR functions for Orlando corporate office..

Supported 50 CCRC(Continuing Care Retirement Communities) and RRC

(Independent Rental Retirement Community) properties statewide Travel and worked from various locations within the state as needed. Help create majority of job descriptions and policies to bring into compliance and uniformed for over 40 locations

Coordinate the processing of payroll for our 12 rental retirement communities as well as for our corporate office

Backup to Benefits Coordinator during vacation and open enrollment season

Created employee recognition program called Caught in The Act to honor and value employee that go beyond the scope of their jobs Maintain Ultipro Software for HR & Payroll.

Update/maintain compensation ranges by conducting regular salary surveys.

Prepare and process EEOC-1 report, UC claims and hearings and WC Claims.

Conduct New Hire orientation for corporate and management staff Served on wellness committee promoting events to keep employees health conscious and experience ratings down

Assist with employee issues and investigations and provided support to staff in the field.

Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of New Hires for corporate office and backup to Community HR Managers.

Administered benefits programs and Open Enrollment sessions ensuring accurate enrollment and timely communication with employees Conducted investigations into employee complaints or concerns. Collaborated with management to develop and implement performance management strategies that aligned with company goals Created and delivered training programs on topics such as diversity and inclusion, sexual harassment and workplace ethics. Assisted in the development of HR policies and procedures to ensure compliance with federal/state laws and regulations Managed leave process including FMLA requests, tracking time off and coordinating return-to-work plans

Conducted salary benchmarking analysis to ensure competitive compensation packages for all positions within the organization Coordinated annual performance reviews

Provided guidance to managers regarding disciplinary actions or performance improvement plans for underperforming employees Brooklyn College Brooklyn, NY

Associate in Liberal Arts/Business Mgmnt

Brooklyn Technical High School Brooklyn, NY

High School

https://www.linkedin.com/in/suzannerivera

SHRM Certified Professional

Professional In Human Resources

Education and Training

Websites, Portfolios, Profiles

Certifications

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