Security Guard Customer Service
Resume:
KEFA MATOKE
**************@*****.***
PROFESSIONAL SUMMARY
Skilled security guard offering high experience in safety,excellent listening and service
skills who work in line with safe working procedures and sop’s.
HIGHLIGHTS OF QUALIFICATIONS
● Excellent communication and Strong interpersonal skills .
● High ability to answer customers’ inquiries and resolve problems .
● Organizational skills and attention to detail .
● Ability to work independently and as a team member .
● Punctual and hardworking individual with good time management skills .
● WHMIS Certification .
● First Aid & CPR Certificate .
● Ontario Security License.
● Customer service skills .
● Leadership skills .
● De- escalation strategies.
● Proficient in operating telephone and radio equipment.
BETH TZEDEC CONGREGATION AND ROBBINS HEBREW ACADEMY( CONDOR
SECURITY
● Bag/luggage inspection.
● Wrote a daily report.
● Opened and closed gates and doors.
● Received delivery.
LEO BAECK SCHOOL( CONDOR SECURITY)
● Monitored cctv and access control.
● Performed access control both main entrance and back side exits.
● Did traffic control of the parents vehicles.
● Wrote a daily report.
● Monitored and authorized entrance and departure of employees and visitors.
● Denied entrance to the building to unauthorized persons.
● Detected suspicious activities and watched for criminal acts and rule infractions.
● Circulated among visitors,patrons and employees to preserve order and protect property.
● Secured all doors in the office and main building after hours.
ASG SECURITY GROUP LTD
● Provided resident access into and out off condomium.
● Performed interior and exterior foot patrols of the facility.
● Take part in site specific training for each location and follow the direction of the
superviser.
● Performed access control in the construction site.
● Learn and ensure the facility’s emergency and safety procedures including parking safety
and follow the direction of the supervisor.
● Provided daily reports at the end of every shift and brief the next shift on any specific
situations.
● Scanned all the exits and important locations of the interior and exterior of the premise.
● Performed traffic control.
● performed firewatch security guard.
RELEVANT SKILLS & EXPERIENCE
Security Guard [KERICHO SECURITY COMPANY]( for 3 years )
● Patrolled the building perimeter and premises .
● Noted the entry and exit of employees, visitors, and other individuals .
● Directed visitors to reception.
● Responded to alarms and calls of security concern .
● Answered phones and responded to other inquiries at the security desk .
● Addressed any infractions of building rules and/or forwarded them to the appropriate level of
management.
Parking Attendant (for 2 years )
● Managed the entrance and exit of vehicles in a busy parking facility.
● Directed traffic to available parking spaces and provide assistance to drivers.
● Responded to customer inquiries and resolved issues in a professional manner.
● Conducted routine inspections to identify and report maintenance needs.
VOLUNTEER WORK
Administration assistant at therapeutic care/laundry
● Scheduled appointments for clients.
● Rescheduled appointments for clients.
● Managed laundry.
● Reminder calls.
● Arrange files
Operations Volunteer, PWA
● Packed cheques for clients.
● Confirmed clients amount of money for support.
EDUCATION & TRAINING
● Smart serve certificate.
● Food handling certificate.
● Traffic control person.
● Working at a height certicate.
● Health and safety in 4 steps.
● Whmis
● G2
● Concierge training.
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