Customer Service Prep Cook

MARCUS FLAKES

*************@*****.*** 713-***-****

Houston, Texas 77073

PROFILE SUMMARY

As a results-oriented Customer Service and Industrial Worker, I bring a wealth of service-driven and technical apprentice skills and experience in delivering community, and organizational objectives primarily in the public or private environments where my skills can be used effectively. I am poised to be a valuable asset to organizations dedicated to their mission, vision, and core values, leveraging my enthusiasm and desire to apply and learn new skills in operations, logistics, and community projects. SKILLS

• Microsoft Office, Outlook, Word, PDF

• Adobe PhotoShop

• PC / Computer Applications

• Class C Driver’s License

WORK EXPERIENCE

Marco’s Pepper Grill, Houston, TX

Prep Cook 01/2024 – Current

• Keeping the kitchen clean and orderly and washing cutlery and dishes.

• Ensuring all ingredients are in stock for the Chef to complete their menu.

• Parboiling foods, to prepare the menu more efficiently.

• Seasoning and preparing the necessary ingredients for cooking.

• Preparing some dishes such as desserts, short-order menu items, and less complex menu items

• Ensure all ingredients (misen place) before each shift are refilled as necessary

• Assist customers with phone orders, counter transactions, and meal delivery confirmations. Industrial Railroad and Civil Services – Engineering Department Contractor 01/2023 – 08/2023

• Commuted throughout Texas to maintain, repair, and replace rails, ties, switches, and ballast.

• Assisted with physical engineering tasks associated with rail grinding, rail replacement, tamping, track stabilization, and ballast injection.

• Performed traffic control ensuring that vehicles followed instructions to pass by safely. George Bush International Airport (IAH)

Wheelchair Agent, Escort 06/2022 - 01/2023

• Assisted and transported passengers requiring wheelchair assistance to and from the assigned gate and or from their arriving flights to the FIS (Federal Inspection Service) area.

• Safely lifted special needs passengers up and down stairs and in and out of wheelchairs.

• Gathered wheelchairs in the concourse and returned them to the staging for use.

• Transported passengers to their connecting flights and terminals when appropriate.

• Coordinated between wheelchair staff and baggage porter provider.

• Communicated instructions and special services to gate agents or personnel for passengers with special needs.

• Read appropriate paperwork to identify name, international flight information, date, and special service details to ensure special needs passengers are taken to the correct gate destination. City of Houston - Parks & Recreation Department

Recreation Assistant 06/2020 – 08/2020

• Coordinated and monitored recreational activities at community centers, playgrounds, and related facilities

• Instructed or assisted with a wide range of programming and free play for community youth

• Resolved problems and counseled participants; assisted with center preparation for programs and activities and assisted with facility and cleaning.

• Served as a positive role model for youth, promoting non-violent actions

• Led and guided children in activities at different centers as instructed.

• Recreation Assistant 06/2019 – 08/2019

• Coordinated and monitored recreational activities for assigned locations.

• Instructed and assisted with a wide range of programming for community youth.

• Assisted with center preparation for programs, activities, and facility clean-up.

• Led and guided children in activities at different centers as instructed.

• Good Oral and Written Communication

• Time Management

• Inventory Control

• Great Attention to Detail

• earch & Report Writing

MF

• Customer Service

• Safety and Awareness

• Team Leader

• Mechanically Inclined

• Financial Management

• Financial Management

City of Houston – Health Department

Customer Service Representative 06/2018 - 08/2018

• Assisted customers upon arrival at the receptionist desk directing them to appropriate personnel.

• Answered multiple phone lines and directed calls to the proper personnel.

• Performed general filing, and organized and prepared office materials for workshops.

• Assisted with the set-up and breakdown of workshops.

• Performed the indoor and outdoor needs at the multi-service center. VOLUNTEERISM

Harris County – Election Department

Student Election Clerk 2018 - 2019

• Organized the vote center before the polls open.

• Ensured that qualified voters are permitted to vote.

• Checked in and processed voters and distributed ballots to registered voters.

• Provided instructions and assistance to voters.

• Answered voters’ questions and explained the use of the voting equipment.

• Maintained order in the vote center on Election Day.

• Obtained results after the polls were closed and closed the vote center. EDUCATION

• Graphic Design, Lone Star College, Currently unenrolled since 2021- 2022

• High School Diploma, Nimitz High School, Graduate C/o 2021 HOBBIES AND TALENTS

• Golfing, Graphic Design, Printing, Landscaping, Cooking, and Family Time

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