customer service anything

RUTHANN WICKS

**** ******* ******, ***** ****, **287 FL

*******.*****@*****.*** / 941-***-****

SUMMARY

Results-driven customer service specialist with a proven ability to enhance client satisfaction, streamline processes, and drive revenue growth. Adept at resolving complex inquiries, managing high-volume interactions, and strengthening relationships to maximize retention. Excel at leveraging data-driven insights to improve service efficiency while delivering personalized solutions. Skilled in CRM systems, conflict resolution, and cross-functional collaboration to optimize workflow. Spearheaded initiatives that increased customer engagement, reduced response times, and elevated service ratings. Proficient in sales strategies, staff training, and performance analysis to exceed business objectives. Adept at adapting to fast-paced environments, prioritizing tasks, and implementing innovative solutions. Committed to continuous improvement, fostering loyalty, and creating seamless customer experiences that drive long-term success.

SKILLS

Active Listening

Problem-Solving

Verbal & Written Communication

Time Management

Adaptability & Multitasking

Relationship Building

Customer Service

CRM Software and Data Entry

Sales and upselling

Staff Recruitment & Management

Budgeting & Vendor Management

Business Development

EXPERIENCE

Customer Service Agent / NTI, Inc. (Meijer, Inc.) 02/2024 - Current

Handled 85+ customer interactions per hour, achieving a 90% first-contact resolution rate to enhance efficiency.

Reduced resolution time by 70% through refined troubleshooting techniques and process optimization.

Provided real-time support for 400+ retail locations, ensuring consistency in customer experience.

Maintained a 95% customer satisfaction rating, exceeding corporate benchmarks.

Guide / LifeBio, Inc. 01/2023 - 03/2023

Conducted 85+ outbound calls per hour, increasing program participation by 55% through effective engagement.

Developed persuasive communication strategies that improved enrollment conversion rates by 80%.

Enhanced follow-up efficiency by 65%, ensuring seamless customer engagement and support.

Delivered personalized assistance, fostering trust and long-term customer relationships.

CEO/Operator/Grant Writer / Uncommon Integrity Business Contracting Services, LLC. 01/2019 - 12/2022

Secured $500K+ in grant funding, enabling the launch of 10+ community programs supporting nonprofit initiatives.

Streamlined operational workflows, increasing efficiency by 40% and reducing project turnaround times.

Achieved a 70% success rate in grant approvals through targeted, data-driven proposals.

Developed strategic growth plans for startups and small businesses, improving scalability and financial sustainability.

Business Development Associate / Caring Transitions of Venice - Venice 01/2022 - 03/2022

Expanded market presence by introducing services to over 100 local businesses, driving a 30% increase in senior relocation inquiries.

Strengthened partnerships with senior communities, leading to increased referrals and service adoption.

Launched targeted marketing campaigns, improving brand visibility, and customer reach.

Designed tailored solutions for clients, elevating customer satisfaction scores by 20%.

Account Executive / The Smart Shopper - Venice 01/2016 - 05/2016

Expanded market reach by 90%, securing new advertising clients, and boosting regional brand presence.

Spearheaded high-impact sales strategies, achieving 75% growth in ad revenue within five months.

Built and maintained strong B2B relationships, increasing customer retention by 65% through personalized marketing solutions.

Developed data-driven advertising campaigns, enhancing client engagement by 80%.

Sales and Marketing Director / The Venice Symphony 06/2015 - 02/2016

Secured over $500K in grant funding, increasing financial support by 85% to sustain programs and operations.

Boosted ad sales revenue by 70%, crafting and executing a strategic advertising plan with local media.

Directed a high-impact marketing campaign, increasing event attendance by 60%, and ticket sales by 50%.

Strengthened community engagement, expanding The Friends affinity group membership by 70% through targeted outreach.

Caregiver / Home Instead Senior Care 06/2013 - 07/2013

Delivered compassionate, personalized care to seniors, enhancing daily living quality and independence by 80%.

Maintained a 100% client satisfaction rate, ensuring safety, hygiene, and emotional well-being in private home settings.

Improved household efficiency by 70%, streamlining cleaning routines and meal preparation for optimal comfort.

Assisted with mobility and medication reminders, reducing health risks and hospital visits by 60%.

Recruitment Coordinator / The Icla da Silva Foundation - North Port 01/2013 - 03/2013

Led outreach efforts, increasing community awareness of blood cancers and transplants by 85% through targeted education campaigns.

Established partnerships with 10 or more local businesses, expanding donor recruitment opportunities and engagement.

Drove a 60% increase in marrow donor registrations, connecting patients with potential life-saving matches.

Secured media coverage and public speaking opportunities, boosting event participation by 50%.

Activity Director / Vick Street Manor 01/2012 - 05/2012

Designed and led 50+ engaging programs, increasing senior participation by 70%, and enhancing resident well-being.

Streamlined transportation logistics, reducing wait times by 60%, and ensuring seamless access to community outings.

Strengthened resident engagement, achieving a 90% satisfaction rate through tailored recreational activities.

Collaborated with staff and families, improving communication and activity attendance by 50%.

Hospitality Associate / YMCA 01/2010 - 12/2011

Managed front-desk operations, streamlining check-ins, and reducing wait times by 60% for an improved member experience.

Increased class enrollments by 75% through personalized recommendations, and proactive engagement.

Maintained a 98% customer satisfaction rate, resolving inquiries efficiently and fostering a welcoming environment.

Assisted in membership retention efforts, contributing to a 55% increase in renewals through exceptional service.

Program Manager / Gifts for Seniors 01/2009 - 12/2011

Led holiday gift distribution, delivering over 5,000 gifts to shut-in elders, increasing outreach by 80% over two seasons.

Recruited and managed over 50 volunteers, improving operational efficiency and program execution by 70%.

Partnered with over 20 social service agencies and churches, expanding donor contributions and community support.

Subscription Sales Representative / Guthrie Theatre 12/2010 - 02/2011

Boosted subscription renewal rates by 65%, leveraging persuasive communication to retain loyal patrons.

Managed 100+ calls per shift, efficiently handling inquiries, and overcoming objections to maximize sales.

Strengthened customer relationships, achieving a 90% positive feedback rating for service and engagement.

Contributed to a 50% increase in early renewals by promoting exclusive offers and seasonal highlights.

Recruitment Coordinator / National Marrow Donor Program 01/2005 - 12/2009

Organized 150+ marrow donor drives, increasing donor registrations by 85% to support patients with blood disorders and cancers.

Managed grant funds in excess of 1 million to provide marrow drives and life-saving marrow and blood cell transplants to stricken children and adults in both the United States and the World.

Established partnerships with over 50 businesses and community groups, strengthening donor engagement and advocacy.

Led awareness campaigns that boosted corporate donor participation by 70%, driving life-saving matches.

Activity Director / Volunteers of America, Alterra Clare Bridge, Copperfield Hill 01/2000 - 12/2004

Designed and implemented 250+ enrichment programs, increasing senior engagement by 80% across Independent, Assisted Living, and Memory Care facilities.

Advanced from Activity Assistant to Director.

Led sales initiatives, boosting facility occupancy by 65% through strategic marketing and community outreach.

Introduced cognitive and physical wellness activities, improving residents' quality of life, and reducing social isolation by 50%.

Founder & Care Coordinator / People Supporting People, Inc. - Minneapolis, MN 01/2000 - 12/2000

Established a small business serving individuals with developmental disabilities, enabling 100% independent living success for clients.

Provided personalized life skills coaching, improving financial management, home maintenance, and nutrition habits by 75%.

Managed comprehensive medical care, coordinating appointments and treatments to enhance client health outcomes by 60%.

Built a supportive community network, increasing client access to essential services and resources by 50%.

Family Service Director / Opportunity Homes, Inc., Martin Luther Home's, Inc., Cooperating Community Programs, Inc., and Nekton, Inc. 01/1984 - 12/2000

Advanced from Activity Assistant to Family Service Director, overseeing 50+ families, and ensuring 90% client success in independent living.

Designed and led individualized training programs, improving clients' home and workplace independence by 75%.

Recruited, hired, and supervised over 100 staff members, enhancing care quality and operational efficiency by 60%.

Developed community partnerships across Iowa, Minnesota, and Colorado, expanding service reach by 80%.

EDUCATION AND TRAINING

Bachelor of Arts (BA): French, Music, Social Work

Luther College - Decorah, IA

Courses Completed: Statistics, Contemporary Policies and Programs in Social Work, and Ethno-Cultural Concepts in Social Work - University of Minnesota MSW Program

CERTIFICATIONS

Certified National Pharmaceutical Representative, National Association of Pharmaceutical Representatives, 01/01/18, 639282018

COMMUNITY SERVICE

National Marrow Donor Program, Minneapolis, MN, Volunteer Marrow/Blood Stem Cell Courier & Training Manual Developer, 01/01/05-12/31/09

Alzheimer's Association-MN/DAK Chapter, Minneapolis, MN, Volunteer Support Group Facilitator & Volunteer Speaker, 01/01/01-12/31/02

Association for Retarded Citizens (Arc), Allamakee County, IA, Vice President, 01/01/92-12/31/93

Nekton, Inc., St. Paul, MN, Welfare to Work Committee, Family Service Committee, Diversity Committee, Family Focus Training Committee, Summer Recreation Committee, circa 1996, 1997.

TRAINING APTITUDES ACCOMPLISHMENTS

National Marrow Donor Program, Business Writing, Project Management

Minneapolis Community Education, Grant Writing 101

Minnesota Association for Volunteer Administration, Volunteer Impact Leadership Training Series

People Supporting People, Inc., Minneapolis, MN, Sole Proprietor, 01/01/00, 12/31/02, Planned, developed, established and managed persons with developmental disabilities and their families.

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