Technical Support Help Desk
Resume:
EXPERIENCE
HELP DESK & USER SUPPORT TECH / N.M.A.A.
MAY 1999 / JAN 2021
Provided technical support via chat, email, and phone, responding promptly to service requests.
Installed, updated, and troubleshot software issues to ensure optimal system functionality.
Remotely assisted end-users during the COVID-19 pandemic, resolving hardware and software issues, performing updates, and implementing necessary changes.
Accessed and managed hardware and software remotely for clients within Arlington County, VA, and across state lines.
Trained staff members on troubleshooting techniques and diagnosing technical problems to enhance team efficiency.
Delivered technical assistance, addressing inquiries and resolving network and system-related issues.
Diagnosed and resolved system errors, connectivity problems, and software malfunctions.
Ensured customer satisfaction by following up on resolved cases and providing additional support as needed.
CUSTOMER SERVICE REP / CABLE TV ARLINGTON
APRIL 1993 / MAY 1999
I started as a CSR and within a year, was promoted to the lead CSR position.
As a lead CSR, my duties involved managing a group of customer service staff.
Assisted in the daily CS department operations, helping with customer issues, sale of products, promotion of products and reports. I managed high-level customer complaints and provided immediate resolution to issues.
EDUCATION
NET+ CERTIFICATION
COMPTIA JUNE 2009
HIGH SCHOOL DIPLOMA
WASHINGTON-LEE HIGH SCHOOL JUNE 1983
OTHER SKILLS AND CHARACTERISTICS
• Bilingual Proficient in Spanish • MS Office Suite • WPM: 50 • Work collaboratively as part of a team • Problem Solving • Leadership • Attention to detail • Organizational skills • Poised under pressure
HOBBIES
• Self-taught HTML, CSS, learning JavaScript, • Fixing Laptops • Electrician Hobbies • Building Maintenance Eng.
RICARDO K. PEREDDO
IT HELPDESK TECHNICIAN
PROFILE
Experienced IT professional with over
15 years of providing technical support
to more than 90 staff members.
Adept at coordinating with facility
management and IT teams to ensure
seamless operations.
Skilled in multitasking, project
management, and leveraging AI
technology to optimize workflows.
A dedicated point of contact for clients,
customers, vendors, and service
providers, recognized for a responsible,
efficiency-driven approach to IT
support and problem-solving.
CONTACT
*********@*****.***
5009 7th Road S. # 301
Arlington, VA. 22204
ACTIVITIES AND INTERESTS
Assistant Chief and Chief in
Electoral Days for Arl County.
Community centers volunteering,
fixing computers, watching sports,
playing soccer, enjoy spending time
with family and travel.
Currently working with UZURV an
adaptive transportation network
company, helping people with
disabilities. Also working with
HopSkipDrive, driving children, to
school, camp and other activities.
Contact this candidate