*.*.*********@*****.***
Professional Summary
Accomplished leader with over 20 years of experience in public service, veteran affairs, and property management. Proven expertise in operational oversight, financial analysis, compliance, and team leadership. Adept at developing and implementing strategic initiatives to optimize business performance, maintain compliance with federal and local regulations, and foster strong relationships with stakeholders. Skilled in managing multi-site properties, mentoring teams, and ensuring financial and operational goals are met.
Core Competencies
• Multi-Site Property & Portfolio Management
• Budgeting & Financial Analysis
• Compliance & Regulatory Standards (HUD, LIHTC, RAD)
• Leadership & Team Development
• Client Relations & Stakeholder Engagement
• Contract Negotiations & Vendor Management
• Market & Operational Analysis
• Conflict Resolution & Problem Solving
Professional Experience
Department of Housing and Urban Development Philadelphia, Pa January 2022- Present
• Utilize data systems to analyze and report on the results of education, outreach, and communication improvements, ensuring alignment with HUD objectives.
• Communicate effectively with diverse partners, customers, and cohorts through exceptional oral and written communication skills.
• Coordinate with various HUD Offices, including Asset Management and Program Development, to develop, facilitate, and present industry and SF program training.
• Process and provide technical assistance to non-profits applying for HUD approval to participate in FHA/HUD programs, offering guidance for those providing FHA secondary financing.
• Act as coordinator and principal advisor on key programmatic issues, serving as the functional expert and providing necessary leadership to Field Office and Homeownership Center staff.
• Identify systemic problems affecting SF programs and collaborate with teams to develop comprehensive solutions to complex issues highlighted by program evaluations or staff feedback.
• Established and followed structured procedures for reviewing and processing FHA multifamily housing applications, ensuring diligence and adherence to HUD guidelines.
• Collaborated with originators and underwriters to communicate transaction updates and address borrower concerns during the FHA underwriting process.
• Coordinated the collection and review of pre-application and firm application materials, ensuring timely and complete submission for HUD/FHA approval.
• Maintained consistent communication with HUD underwriters, internal staff, borrowers, and third-party stakeholders to resolve processing issues and promote smooth transaction flow.
• Supported the training and mentoring of junior staff on HUD/FHA underwriting processes, promoting consistency and compliance with regulatory standards.
• I identified transaction risks during application review and escalated concerns as needed to maintain portfolio integrity and compliance with credit requirements.
• Ensured all compliance-related documentation was accurate and completed on time, minimizing organizational risk and supporting efficient processing Department of Veteran Affairs Charlotte, NC
HUD-VASH Liaison & Program Advisor
January 2009 – 2022
• Provide strategic leadership in managing HUD-VASH programs, worked with INLIVIAN ensuring regulatory compliance, budget adherence, and program effectiveness.
• Oversaw the development and implementation of housing initiatives for low-income and homeless veterans, working closely with landlords and community partners to secure sustainable housing.
• Conduct financial analysis, program evaluations, and performance assessments to enhance service delivery and optimize resources.
• Train and mentor staff, fostering professional development and adherence to agency policies.
• Manage caseloads of 82+ veterans, providing ongoing support in housing stability, financial planning, and rehabilitation services.
• Advise upper management on complex housing policies, program efficiencies, and client retention strategies.
• Facilitate collaboration between various departments to streamline operational processes and improve resident satisfaction.
About Face Veteran Transitions Charlotte, NC
Program Manager
October 2007 – Present
• Spearhead case management for veterans with intellectual disabilities, developmental disabilities, and substance abuse challenges.
• Develop and execute training programs for peer volunteers on military culture, benefits, and community resources.
• Conduct financial reviews, fundraising initiatives, and strategic planning to ensure program sustainability and growth.
• Act as a liaison between veterans, landlords, and stakeholders to negotiate housing agreements and secure funding for housing programs. Housing Our Heroes (Mecklenburg County Initiative) Program Co-Chair
June 2016 – 2021
• Lead housing planning discussions with diverse stakeholders, resolve client barriers, and coordinate resources to expedite homelessness resolution.
• Implement complex policies and programs aligned with federal guidelines, exceeding national goal objectives.
• Establish collaborative relationships with landlords, facilitating educational symposiums to increase awareness of veteran housing needs.
• Conduct individual and group counseling sessions on program guidelines, application processes, and housing stability strategies.
Education & Certifications
• Master’s in public administration – Gardner-Webb, 2026
• Project Management Certification – 2024
• FHA Connections Certified, 2023
• CAIVRS Certified, 2023
• YARDI Systems, 2023
• FHA Mortgage Notes Certified, 2023
• HUD Nonprofit Data Management Systems, 2023
• Certified Peer Support Specialist – State of North Carolina, 2013
• Wellness Recovery Action Plan (WRAP) Facilitator – 2015
• Veteran X Trained – 2021
Technical Skills
• Microsoft Office Suite (Excel, Word, PowerPoint).
• CRM Access, SAM System, Salesforce, VoIP Avaya, and Skill Forge
• I am skilled in financial modeling, budget reconciliation, and data analysis to drive portfolio performance.
• Knowledgeable in Fair Housing Laws, OSHA Standards, and state/local building codes.
Professional Achievements
• Salisbury Veteran Affairs Medical Center – Peer Support of the Year Recipient
(2022)
• Successfully managed multi-site property portfolios, ensuring compliance with HUD, LIHTC, and RAD regulations.
• Developed strategic initiatives to increase property occupancy rates and financial performance through market analysis and community engagement.
• Led housing policy reviews and implementation efforts, improving efficiency and compliance across multiple programs.
Community Engagement & Leadership
• Advocate for veteran rights and housing stability, working with government agencies and community organizations to expand support programs.
• Regularly speak at housing and veteran advocacy events, educating the public on homelessness prevention strategies.
• Mentor and train staff in best practices for property management, compliance, and tenant relations.
References
Available upon request.