Customer Service Representative
Resume:
Regina Cooper
Springfield, MA *****
************@*****.***
Responsible and dedicated office professional with exceptional interpersonal and communication skills. Highly organized and detail oriented; efficiently manages time and projects with close attention to deadlines. Effective in stressful situation and able to successfully work with diverse populations. Work Experience
Registration Clerk
Balise Hyundai-Springfield, MA
January 2023 to Present
Processing vehicle registrations through CVR system
Title follow-up
Vehicle reporting
Administrative Assistant
Massachusetts Fire Technologies-West Springfield, MA January 2021 to December 2023
Data Entry, Accounting, filing and Bookkeeping
Client Service Specialist/Medical Records
Ciox-Holyoke, MA
January 2019 to December 2021
Sort and Scan mail into a PDF system
Validate request and authorizations
Copy and scan medical records to appropriate locations
Perform Quality Check on all work to ensure accuracy Senior On-Site Service Specialist
Ricoh-Hartford, CT
January 2017 to December 2019
· Order toner for printers
· Set up service for damaged machines
· Make follow-up calls to insure repairs
· Clear out repaired tickets
Customer Service Representative
Liberty Mutual-Springfield, MA
January 2015 to December 2016
· Process customers bills and payments
· Updating lien holders and mortgage companies
· Verifying coverage on home and auto policies
Customer Service Representative
Thing 5-Springfield, MA
January 2014 to December 2015
· Signed customers up for Returns Membership
· Secured reservations for customer in call center reservation database
· Worked with company point system to upgrade customers reservation
· Maintained customer database for e-mail notifications and promotions Customer Service Representative
Innovation First Notice-Springfield, MA
January 2009 to December 2012
· Prepared vehicle accident claims in a call center environment
· Secured tow and rental vehicle for customer when needed
· Research and located repair shops for customers
Education
January 2013 to December 2013
Skills
• Bookkeeping
• Professional communication skills, both verbal and written
• Medical Terminology
• Familiarize with varies office equipment
• Medical Office Experience
• Data Entry
• Computer Skills
• Microsoft Outlook
• PBX Switchboard Operator
• Typing 45 MPW
• Clerical Experience
• Ability to multi task with time management
• Medical Records
• Medical Scheduling
• Administrative Experience
• Insurance Verification
• MS Office
• Strong phone and organizational skills
• Medical Receptionist
• Extensive customer service experience
• Microsoft Excel
Contact this candidate