Loss Prevention Customer Service

DEREK BAKER

Urbandale, IA ***** 515-***-**** ********@*****.***

OBJECTIVE

A seasoned Loss Prevention Specialist with a proven track record of minimizing shrinkage and safeguarding company assets through proactive surveillance, investigations, and implementation of security protocols, aiming to contribute expertise in identifying and mitigating potential theft and fraud risks within a retail environment EXPERIENCE

Loss Prevention Supervisor

Kohl’s Department Stores DSM Metro area Aug 2015-Present In charge of multiple sights throughout Iowa and Nebraska Trained and onboarded new employees

Monitored and analyzed company shortages to determine risk areas. Monitored CCTV for shoplifting activity.

Researched after the fact cases

Interviewed internals using the Wicklander method. Performed random security/safety inspections of the store to evaluate fire and OSHA compliance. Performed workers' compensation investigations, inventory, operations, accounting and safety audits, and evaluated OSHA compliance.

Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing others to safety Loss Prevention Officer/Camera Operator

Dillard’s Department store West Des Moines, Iowa February 2010-Aug 2015 Utilized strong work ethic and deductive reasoning to identify and investigate internal/external fraud situations. Installed and utilized CCTV/digital recording equipment. Monitored CCTV cameras Apprehended shoplifters Report Writing Responded to emergencies Audits Customer service/Greeted customers, Incident Reports, Cash handling. Installed and maintained CCTV system.

Provided security service and demonstrated preventive measures to maintain company profitability. Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise. EDUCATION

Fort Scott Community College HS Diploma/GED

General Coursework Olathe, KS

SKILLS

Internal/External Customer service, Excellent written and oral communication, Security Camera monitoring, Problem-Solving, Flexible and Adaptability, Analytical and Critical Thinking, Maintain Good Relationships with Local Law Enforcement, Teamwork and Collaboration, Attention to Detail, Self-Motivated LEADERSHIP

Monthly speaker at the Youth Justice Incentive with the West Des Moines Police Department REFERENCES

Tenille Borstad, VP Regional Security Director cell: 515-***-**** Former Kohl’s District LP Manager email: *******.*******@******.*** Chris Vesey, West Des Moines Police Detective cell: 515-***-**** email: *****.*****@***.****.***

Corey Eggenberger, Store Manager World Market cell: 515-***-**** Former Kohl’s Store Manager email: **********@***.***

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