Medical Assistant /Customer Service

Filje Andjela Rudovic

Medical Assistant/ Costumer Service

** ********* **, ******** ********, US, 12533, 646-***-****, ********@*****.*** Professional summary

Medical Assistant with 7+ years of experience excelling in both clinical and administrative roles, contributing to patient care and operational efficiency. Proficient in customer service, team collaboration, and clinical skills, including phlebotomy and vital signs management. Dedicated to fostering a compassionate and organized healthcare environment, ensuring patient satisfaction and seamless care coordination.

Employment history

Medical Assistant, Sep 2021 - Present

PulseMD Urgent Care, Wappingers Falls, NY

Home Health Aide, Jul 2018 - Mar 2025

S & A Unified Home Care, Bronx, NY

Waitress, Hostess, Jan 2015 - Jul 2018

Da Mikele Restaurant, Tribeca, NY

Conduct rapid patient assessments and triage, ensuring efficient care in a fast-paced setting. Assist in medical procedures and minor surgeries, maintaining precision and efficiency. Manage patient flow to minimize wait times and prioritize urgent cases effectively. Execute clinical tasks with strict adherence to infection control, enhancing patient safety. Perform administrative duties, ensuring accurate documentation and seamless care coordination. Streamlined patient flow management by prioritizing urgent cases, significantly reducing wait times and enhancing overall patient satisfaction.

Maintained accurate patient records and executed administrative tasks, ensuring compliance with healthcare regulations and improving operational accuracy.

Fostered a welcoming environment for patients, demonstrating empathy and effective communication to enhance their care experience.

Managed patient flow by analyzing case urgency, leading to noticeable reductions in wait times and improved patient throughput.

Provided compassionate care to clients, improving daily living activities and emotional well-being. Assisted in medication management, ensuring adherence and reducing health-related incidents. Communicated effectively with families, fostering trust and collaborative care plans. Monitored patient progress, identifying needs and coordinating with healthcare professionals. Implemented personalized care strategies, achieving noticeable improvements in client satisfaction. Provided compassionate care and assistance to clients, enhancing their quality of life and fostering a sense of security. Monitored patient health metrics and adjusted care plans, leading to noticeable improvements in client well-being and satisfaction.

Delivered compassionate support to clients, enhancing their emotional well-being and fostering a nurturing environment. Greet and seat guests, ensuring a welcoming atmosphere and positive first impression. Accurately take orders, demonstrating strong menu knowledge and enhancing dining experience. Collaborate with kitchen and bar staff for timely, accurate service and customer satisfaction. Manage cash transactions with precision, addressing customer concerns professionally. Deliver food and beverages promptly, prioritizing a seamless dining experience. Fostered a warm dining atmosphere, enhancing guest experiences through attentive service and personalized interactions. Streamlined order-taking processes, reducing wait times and improving overall customer satisfaction during peak hours. Maintained precise cash handling procedures, ensuring accountability and minimizing discrepancies in daily sales. Receptionist, Oct 2018 - Apr 2019

Vaza Salon, Ossining, NY

Education

Bachelor's Degree in General Studies, Aug 2023 - Jan 2025 SUNY New Paltz University, New Paltz, NY

Graduated with honors.

Courses

Basic Life Support Certification

BLS

Skills

Clinical Skills (Expert), Patient Care (Expert), Vital Signs (Expert), Phlebotomy (Expert), Team Collaboration (Expert), Customer Service (Expert), Problem Solving (Expert), Communication (Expert), Time Management (Expert), Scheduling Appointments (Expert), Answering Phone Calls (Expert). Languages

English (Highly proficient), Albanian (Native), Serbian (Highly proficient), Spanish (Novice). References

Jennifer Miano, NP, Pulse MD Urgent Care +1-203-***-****), Jeanean Aming, DNP, PMHNP-C. MSN, FNP-BC, Pulse MD Urgent Care +1-845-***-****), Mrudangi Thakur, MD, Plastic & Reconstructive Surgery (914-***-****), Dominic Kalathivila, FNP +1-516-***-****), Zamira Cutra, Vaza Salon (+917-***-****).

Delivered exceptional customer service, fostering a welcoming environment that enhanced client satisfaction and loyalty. Managed appointment scheduling efficiently, leading to reduced wait times and improved overall operational flow. Coordinated with stylists to streamline client check-ins, enhancing communication and ensuring a seamless salon experience. Maintained accurate records of client preferences and services, contributing to personalized experiences and repeat business. Promoted salon services and products effectively, driving noticeable increases in sales and enhancing client engagement. Cultivated a positive atmosphere through attentive service, significantly enhancing client relationships.

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