Customer Service Agent

Lilia Rodriguez

Kyle, TX

liliarodriguez ** @yahoo.com – 512-***-****

OBJECTIVE

To work in Buda, Kyle, San Marcos, Austin, or remotely in an organization serving the community. I enjoy working in a challenging public position that offers an opportunity for professional growth and utilizes my previous work experience in remote management service, retail customer service, administrative managerial office support, and in legal secretarial. WORK EXPERIENCE

Remote Management Service Agent

RMS-SP-PLUS – Austin, TX – 2018 to 2024

As a remote management service agent, answered the telephone incoming calls and intercom calls for over 600 garage facilities. Researched facility policy and procedures usually found on facility site pages. Frequently, used chat platforms to address customer concerns and questions about different types of issues or service options. Reset devices and troubleshooted any technical device issue. Dispatched attendants to work hands on any device issue. Duties included: handling calls promptly, efficiently, and in a courteous manner, and sending fees through various facility systems for payment, then accurately logging each call information. After determining the nature of each call, collaborated with management and chatted with various supervisors for assistance with any escalated call. Team Member Customer Service Associate

Sac N Pac / JCP / Shell – Buda or Austin, TX – 2002 to 2017 Provided courteous and professional customer service. Reported end of shi ft reports to management.

Stocked incoming merchandise on shelves and coolers. Maintained a safe clean environment. Adhered to all policies and procedures. All other duties as assigned.

Bookkeeper

Austin Sonic, Inc. - Austin, TX – 2001 to 2002

Managed general and journal entry of daily financial transactions for regional stores. Provided account payable and data accounting entries. Administrative Assistant and Human Resource Support ANY BABY CAN – Austin, TX – 1996 to 2001

Duties included: assisting office management with human resources by determining staffing needs, typing personnel policies and procedures, answering multi-line phone system responding to any customer questions, concerns and routing call to corresponding department. Training office volunteers and explaining benefits package for new hires then to Human Resources for processing. Collaborated with facilities management and assisted in maintaining a clean, safe, secure and friendly environment, ensuring compliance with lease agreements, and providing routine maintenance calls. Performed general administrative duties by providing leadership, maintaining quality of service and organizational effectiveness, responding to complaints or concerns. Accounting duties included: assisting fiscal management with all aspects of posting, recording, and coding of account payable, and some payroll entries. Other duties assigned were purchase supplies, maintain office inventory, travel vouchers, calendars, scheduled meetings, processed employee records using Excel spreadsheets. Maintain accurate employee records, entering and updating donations and prepare database reports.

Secretary

Office of the Attorney General – CHILD SUPPORT DIVISION - Austin, TX – 1989 to 1995 Scheduled court dockets and maintained a retrieval filing system. Word processing of legal documents and correspondence, filed legal documents in Travis County with District Clerks. Data entry in court data on Office of the Attorney General system. Employee time-keeper, provided inventory reports, and occasionally assisted as mail backup. Word processing and correspondence as needed. EDUCATION

Bachelor in Business Administration

Saint Edward’s University – 1992-1996

SKILLS

CUSTOMER SERVICE (10+ years), RECEPTIONIST (10+ years), RETAIL SALES (10 + years), TYPING (55 wpm), MS OFFICE (5 years), MS OUTLOOK, ADMINISTRATIVE ASSISTANT (5 years), REMOTE SERVICE AGENT (6 years). GROUPS

March 2002 to August 2015 – Singles Baptist Group

ADDITIONAL INFORMATION

Special qualities: I have leadership qualities by processing a passion for my work. I know it is important to the team unit. I am able to problem-solve and communicate well face to face in customer service settings, in typing, or in setting specific goals, or via the phone. I am creative, open to group ideas, prefer feedback, always motivated, and responsible always keeping work schedules as assigned hardly ever calling in absent, I have good grammar, spelling, and punctuation abilities. I can use calculator printer, computers, MS Office Software, Outlook, and multi-line phone system..

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