Customer Service Representative

JANINE TRAVER

*********@*****.*** 303-***-**** Aurora, CO 80013

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Customer service

Computer proficiency

Payment processing

Data analysis

Sales support

Report generation

Communication skills

Microsoft outlook

Refunds processing

CRM software proficiency

Experience

Dillard's Department Store Lone Tree, CO

Customer Service Representative

02/2019 - 12/2024

Maintained a high level of professionalism when dealing with difficult customers.

Answered customer inquiries and provided accurate information regarding products and services.

Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.

Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Provided training support for new hires related to customer service processes and procedures.

Identified opportunities to upsell additional services when appropriate.

Maintained accurate records of customer interactions and transactions in CRM system.

Resolved billing issues and disputes through effective problem solving techniques.

Processed orders, returns, exchanges, and refunds efficiently according to company policies.

Globe Life Insurance Remote, Remote

Customer Support Specialist

05/2017 - 01/2019

Ensured customer satisfaction through effective communication skills and problem resolution techniques.

Responded to customer emails and phone calls promptly, courteously, and professionally.

Performed regular follow-up calls to check on customer satisfaction levels.

Created detailed reports on customer feedback for management review.

Recorded all customer interactions into the database system accurately and completely.

Education and Training

Sonoma State University Rohnert Park, CA

Bachelor of Arts in Marketing

05/2017

US Army

8 years

Fort Ord, CA

Fort McClelland, AL

Presidio of Monterey, CA

Landstuhl Medical Center, Landstuhl, Germany

References

References available upon request.

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