Training Specialist Project Management

David R. Reed

******.****@***.*** 908-***-**** Easton, PA

Training Specialist

Training Specialist with expertise in Training & Education, Sales, Consulting, Marketing Management, and Project Management. Extensive experience both domestically and internationally in education, training, sales and marketing management across multiple industries. Passionate about delivering results to enable the organization to achieve their goals.

Training and Development Education Talent Development

Professional Experience

Kistler O’Brien Fire Protection

Learning and Development Director 06/2023 – 03/2025

Training Manager providing management leadership, coaching and management skills. Managed training for new hires and incumbents.

Certifications for fire protection inspection, maintenance and installation of fire protection equipment.

Learning and Development of non-management and management personnel.

AT&T Mobility, Bedminster, NJ

Senior Trainer Manager 07/2007 – 01/2023

Senior Training Manager at AT&T providing management leadership, coaching and management skills. Training new hires and incumbents in sales, sales support, customer service, financial management, sales consultation, and office management.

Led the implementation of Interactive Virtual Learning, video broadcast learning, worldwide. Created certification process for training managers and certified 100% of the trainers within 3 months. Directly involved in the development and redesigns of courses for virtual delivery targeting the retail and business environment.

Consulted, designed, developed and delivered strategic sales programs on Information Technology Convergence theory. This included the actual design and formatting of all documentation, course presentation materials and course workbooks.

The Omega Consulting Group, Inc., Lopatcong, NJ

Senior Principal Consultant 01/1999 – 06/2007

Senior Principal of The Omega Consulting Group, Inc. performed and coordinated the development and delivery of education and training, evaluation processes, organizational infrastructure, competency models, skill assessments, course and curriculum design, development, and implementation.

Provided consulting and training services worldwide to clients including AT&T, BT, Concert, J&J, Alcatel/Lucent, ComSat, P&G, and ADP.

Consulted Johnson & Johnson, NCS Division, designed, developed, and delivered Process Excellence training on 6Sigma and Process Excellence methodologies.

Consulted AT&T Learning, key interface between the AT&T Signature Client Group (Top 500 Accounts) and the Learning Organization. Identification of business objectives, requirements and providing solutions within training and education. Project managed all aspects of needs assessment, design, development, implementation and evaluation of training and education programs.

AT&T Education & Training, Somerset, NJ

Global Education & Training Director 04/1993 – 12/1998

Director of Global Education & Training established and managed the AT&T Education & Training organization in the global markets. Performed infrastructure design, competency model development, skill assessment, recruitment & retention strategy, gap analysis, course and curriculum design, development, implementation and evaluation.

Created a globally based team, based in the 4 regions for consultation, development, delivery, and evaluation of programs for the global client.

Managed the identification of needs across the Business Operating Units and external clients. All activities are directed toward providing solutions to assist the client to achieve their strategic and tactical goals. Established strategic partnerships with joint ventures and customers, e.g., SPT Telecom, Czech Republic, Ministry of Post & Telecommunications, Peoples Republic of China (PRC), the State Planning Commission, PRC, the Korea Telecom, and the Post and Telephone Telecom, Indonesia.

David R. Reed ******.****@***.*** Page Two

AT&T Information Management Services, Liberty Corner, NJ

Account Sales Manager 02/1991 – 03/1993

Evaluation of all the programs designed and delivered required negotiating with the client to determine the expected results and impact of the training. Employed Kirkpatrick’s Levels of Evaluation, Reaction, Learning, Behavior and Results.

Designed, developed and managed the Sales, AT&T's Business and the Multimedia curricula in the AT&T School of Business. Delivered courses in China, Hong Kong, Singapore, Russia, Spain, France, Belgium, UK, Czech Republic, Thailand, Korea, Indonesia and the US.

Chaired the AT&T Sales Education Council, an organization dedicated to developing a common sales model and curriculum across the multiple business groups of AT&T. Common curriculum was implemented across all business groups.

AT&T Sales Excellency Advisory Team Member, charged with developing the “Best in Class Sales Model.” The team established a benchmark-based model that was implemented across all business operating units in AT&T.

Account Sales Manager established the strategic plan and business management activities for the National Sales Division/Corporate Accounts.

National Program Manager for the AT&T Profiles Program established the showcase program.

Planning Analyst/Applications Consultant II, managed the AT&T SIX+ Planning Process, including leading Account Teams to identify and develop IT solutions for clients, business problem identification, qualification, proposal and implementation.

Additional Relevant Experience

National Program Manager - AT&T Profiles Program AT&T Information Management Services – Profiles

Planning Analyst/Applications Consultant II - AT&T National Account Team

Account Executive - Industry Consultant - AT&T Communications

Account Executive - Bell of Pennsylvania

Vice President of Marketing & Controller- Complete Packaging, Inc.

Account Manager - Container Corporation of America

Awards and Certification

National Sales School - “Best in Class”

Design Thinking Level 3 Certification

Certified Industry Consultant

The International Business Symposium

Technical Planning, Engineering & Integration

Director’s Crystal Award

VP Quality Award

Certified Account Manager

HR Professionalism Diamond Honoree

AT&T Leadership Development Program

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Professional Training and Development

Information Processing Systems - Cambridge Institute for Information Systems, Cambridge, MA

Strategic Management of Technology - The University of Michigan, Graduate School of Business, Ann Arbor, MI

Benchmarking Techniques - The University of Pennsylvania, The Wharton School, Executive Education

Philadelphia, PA

Industrial Market Management - The Pennsylvania State University, Executive Education Program, University Park, PA

Education

Bachelor of Science (BS) - Economics, The Pennsylvania State University, University Park, PA

Bachelor of Science (BS) - Finance, The Pennsylvania State University, University Park, PA

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